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Customer Support Jobs in Baton Rouge, LA (NOW HIRING)

DSI

Retail Support Specialist

Baton Rouge, LA

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

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All JobsCustomer Support JobsCustomer Support Jobs in Baton Rouge, LA

Customer Support information

See Baton Rouge, LA salary details

$9

$15

$22

How much do customer support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer support in Baton Rouge, LA is $15.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.39 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Baton Rouge, LA? The most popular types of Customer Support jobs in Baton Rouge, LA are:
What are popular job titles related to Customer Support jobs in Baton Rouge, LA? For Customer Support jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Baton Rouge, LA look for? The top searched job categories for Customer Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Support jobs? Cities near Baton Rouge, LA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $31,323 per year, or $15.1 per hour.
Customer Support & Retention Specialist

Customer Support & Retention Specialist

JM TEST SYSTEMS LLC

Baton Rouge, LA • On-site

$11.25 - $15.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Customer Retention & Quoting Specialist
Make an Impact Where It Matters Most - Our Customers
JM Test Systems is looking for a Customer Retention &Quoting Specialist who enjoys building relationships, staying organized, andhelping customers keep their operations safe and compliant. In this role,you'll be a key connection point between our customers, sales team, andinternal operations-ensuring timely recalibrations, accurate quotes, and asmooth overall experience.
If you're detail-oriented, comfortable on the phone andemail, and motivated by helping customers succeed, this could be a great fit.
What You'll Do
  • Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
  • Prepare clear, accurate service quotes and respond to customer inquiries
  • Partner with Outside Sales Representatives to support quoting and customer needs
  • Maintain accurate customer and equipment records in our CRM and internal systems
  • Use internal programs to track follow-ups and identify service opportunities
  • Document customer interactions and maintain detailed communication history
  • Work cross-functionally to ensure services are delivered accurately and on time

What We're Looking For
  • Experience in customer service, sales support, quoting, or a similar role preferred but not required
  • Strong communication skills-both written and verbal
  • Comfortable making follow-up calls and building long-term customer relationships
  • Highly organized with strong attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office and CRM systems (or willingness to learn)

Why Join JM Test Systems
  • Stable, growing company with long-term career opportunities
  • Supportive, team-oriented culture
  • A role where your work directly impacts customer satisfaction and retention
  • Opportunities to learn the business and grow within the organization

Benefits
  • Medical, Dental, and Vision Insurance
  • HSA with Employer Contribution
  • 401(k) with Company Matching
  • Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
  • Employer-Paid Life Insurance

Schedule
  • Full-time (40 hours per week)
  • Monday through Friday

Please visit our careers page to see more job opportunities.

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