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Customer Support Jobs in Baton Rouge, LA (NOW HIRING)

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for ...

Via

Customer Support Agent

Baton Rouge, LA

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of ...

JM Test Systems

Customer Support & Retention Specialist

Baton Rouge, LA · On-site

$11.25 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Outside Sales Representatives to support quoting and customer needs * Maintain accurate customer and equipment records in our CRM and internal systems * Use internal programs to track ...

Southern Air

Customer Service Representative

Baton Rouge, LA · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Representative Looking to trade up to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and ...

MRC Global

Sales Support Associate

Port Allen, LA · On-site

$16.25 - $21/hr

Job Purpose Performs administrative, clerical, and data entry duties to support sales operations ... Answer incoming calls from customers and internal contacts, take messages, and follow up as ...

MRC Global

Sales Support Associate

Port Allen, LA

$16.25 - $21/hr

Job Purpose Performs administrative, clerical, and data entry duties to support sales operations ... Answer incoming calls from customers and internal contacts, take messages, and follow up as ...

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All JobsCustomer Support JobsCustomer Support Jobs in Baton Rouge, LA

Customer Support information

See Baton Rouge, LA salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer support in Baton Rouge, LA is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.10 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Baton Rouge, LA?

The most popular types of Customer Support jobs in Baton Rouge, LA are:

What are popular job titles related to Customer Support jobs in Baton Rouge, LA?

For Customer Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Support jobs?

Cities near Baton Rouge, LA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,342 per year, or $18.4 per hour.

Customer Support Agent

via.com

Baton Rouge, LA • On-site

$18/hr

Other

Posted 9 days ago

Job description

Customer Support Agent

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it - helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

What You'll Do:

  • Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
  • Schedule and book rides for passengers, delivering smooth and efficient customer experience
  • Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
  • Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
  • Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Tech savvy, able to learn new software and adapt to changes
  • An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
  • Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
  • Proactive, observant, and keen to improve: if something's not working, you come up with a better way while being able to anticipate and prevent problems before they start
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
  • Ownership mentality: take full responsibility for delivering great service to customers
  • Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

What We Offer:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $18/hour, 8am-4:30pm M-F

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply