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Customer Support Analyst Jobs in Baton Rouge, LA

Ecoservices

Lab Analyst

Baton Rouge, LA · On-site

... customers' production of nylon precursors, production of lead acid batteries for all types of ... Provide analytical support for plant personnel on a day-to-day basis * Conduct analysis, synthesis ...

Ecoservices

Lab Analyst

Baton Rouge, LA · On-site

... customers' production of nylon precursors, production of lead acid batteries for all types of ... Provide analytical support for plant personnel on a day-to-day basis * Conduct analysis, synthesis ...

jcb

Gulf Coast JCB - PSSR

Baton Rouge, LA

We take pride in exceptional customer service, reliable support, and a team that shows up when it ... Promote preventative maintenance agreements, inspections, fluid analysis programs, and service ...

Methanex

Laboratory Analyst

Geismar, LA

Supports the provision of laboratory services to customers through method development, testing and ... Carries out all aspects of sample analysis. * Sets up and calibrates laboratory instruments.

Methanex Geismar

Laboratory Analyst

Geismar, LA

Supports the provision of laboratory services to customers through method development, testing and ... Carries out all aspects of sample analysis. * Sets up and calibrates laboratory instruments.

Lantern

Strategy Analyst

Baton Rouge, LA · Remote

... supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

Methanex

Laboratory Analyst

Geismar, LA · On-site

Supports the provision of laboratory services to customers through method development, testing and ... Carries out all aspects of sample analysis. * Sets up and calibrates laboratory instruments.

Lantern

Strategy Analyst

Baton Rouge, LA · On-site

... supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

Career Search

Technical Inside Sales

Baton Rouge, LA · On-site

... analytical products, and control systems. For more than 25 years, we have partnered with customers ... customer support. Our commitment to service, training, and long-term partnerships has made us a ...

Vantage Recruiting

CRM Manager

Baton Rouge, LA · On-site

Analyze customer, pursuit, and pipeline data to identify trends and improve forecasting accuracy. * Support business pipeline reviews by validating opportunity data, summarizing movement ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Baton Rouge, LA

Customer Support Analyst information

See Baton Rouge, LA salary details

$9

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$31

How much do customer support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support analyst in Baton Rouge, LA is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $31.11 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What are popular job titles related to Customer Support Analyst jobs in Baton Rouge, LA? For Customer Support Analyst jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Baton Rouge, LA look for? The top searched job categories for Customer Support Analyst jobs in Baton Rouge, LA are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,562 per year, or $21.9 per hour.

Lab Analyst

Ecoservices

Baton Rouge, LA • On-site

Other

Retirement

Posted 8 days ago

Job description

Backed by an over 130-year history, Ecovyst has evolved into a platform of leading sulfur solutions united by a shared commitment to reliability, innovation, and performance. We have carefully cultivated our reputation as a premier provider of virgin sulfuric acid, sulfuric acid regeneration services, and sulfuric acid derivatives. We provide specialty grade high-purity virgin sulfuric acid for a number of diverse and growing end uses. Among them are mining, particularly copper for electronics applications, production of electric vehicles and the ongoing expansion of data centers across the globe, and industrial applications including our customers’ production of nylon precursors, production of lead acid batteries for all types of vehicles, industrial and municipal water treatment, and refining and petrochemical processes.

  • Ecoservices provides sulfuric acid regeneration, produces virgin sulfuric acid, and offers chemical waste handling and treatment services
  • Calabrian produces high-value sulfur dioxide and derivative solutions, enabling us to serve a broader set of essential industries
  • Chem32 sulfides and activates catalysts for refining and renewable fuel processes

What we offer:

  • Competitive pay
  • Full benefit package
  • 401k matching
  • Tuition Reimbursement


Position Overview:

The Laboratory Technician for Ecoservices in Baton Rouge, LA is responsible for using analytical methods to provide prompt and accurate testing of wastewater and hazardous waste samples per EPA and LA DEQ regulatory protocol. This role works a 12-hour rotating day shift (EOWO) schedule.

What You Will Be Doing:

  • Perform duties associated with quality assurance, special projects, method development, and non-routine analytical and administrative assignments
  • Provide analytical support for plant personnel on a day-to-day basis
  • Conduct analysis, synthesis, and experimentation on substances for purposes as product and process application, quantitative and qualitative analysis, and improvement of analytical methodologies
  • Responsible for analysis of finished products, in-process samples, raw materials and wastewater in compliance with SOP’s and HS&E policies and procedures
  • Responsible for troubleshooting and maintenance of all laboratory instruments and equipment
  • Provide support for process improvement, process safety and analytical initiatives
  • Complete daily inspections of both safety and analytical equipment in the Laboratory and Production Units
  • Conduct non routine chemical and physical laboratory tests of solid materials, liquids and gases
  • Conduct tests both inside Laboratory and outside on plant process equipment.
  • Conduct safety meetings for department
  • Complete safety inspections of laboratory and equipment as assigned by supervisor

Required Qualifications:

  • 1+ years in chemical process industry with a background emphasis in laboratory environment and analytical procedures
  • *New Grads are encouraged to apply*
  • Bachelor of Science in science or technical related field or an equivalent combination of education and experience
  • Transportation Worker’s Identification Credentials (TWIC)
  • Knowledge of ion chromatography, wet chemistry techniques, ICP and wastewater analyses
  • Ability related to lifting and carrying testing equipment to test locations within Production Unit
  • Ability to communicate with all levels of plant personnel
  • Ability to multi-task and manage work and assignments in a matrix-type environment
  • Must have strong interpersonal skills to facilitate interactions with co-workers and plant personnel in a team-based environment
  • Good written and oral presentation skills and leadership qualities




12-hour rotating shift