ZipRecruiter

Log In

1

Customer Success Jobs in Spring Hill, FL (NOW HIRING)

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Our success is a testament to our remarkable team and what we are building together. We're ... Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving ...

Huzzle

Client Success Manager

Tampa, FL

Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ... in Client Success, Account Management, or Project Management * Proven experience managing high ...

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

This role sits between Finance and Customer Success, owning an assigned portfolio of accounts across the collections and renewals lifecycle. You will proactively manage past-due balances, protect ...

PostcardMania

Partner Success Associate

Clearwater, FL · On-site

$43K/yr

... a CRM or platform. We integrate with software companies, CRMs, and marketing tools across the ... success by the usage and revenue growth that follows. Work Hours Full-time, in-office role ...

New

previous page

Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Spring Hill, FL

Customer Success information

See Spring Hill, FL salary details

$27.6K

$70.5K

$118.8K

How much do customer success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success in Spring Hill, FL is $70,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Spring Hill, FL?

The most popular types of Customer Success jobs in Spring Hill, FL are:

What job categories do people searching Customer Success jobs in Spring Hill, FL look for?

The top searched job categories for Customer Success jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Customer Success jobs?

Cities near Spring Hill, FL with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Spring Hill, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $70,471 per year, or $33.9 per hour.

Client Success Manager

Arrive Logistics

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Arrive Logistics rating

5.5

Company rating: 5.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We Want
As a Client Success Manager at Arrive, you will lead a team managing our highest-volume shippers. You'll leverage your industry expertise and energy to mentor, develop, and guide Client Success employees to become top-performing operations specialists. You will own the operational strategy for our largest accounts and collaborate with leadership to optimize opportunities.
What You'll Do
  • Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads, including onboarding, coaching, performance management, and talent engagement.
  • Identify internal talent for the Success team and act as the hiring manager for open positions.
  • Ensure Team Leads effectively manage their teams, aligning performance with overall goals.
  • Collaborate with Team Leads to establish team goals in alignment with company-wide initiatives.
  • Conduct regular 1:1 meetings with Team Leads to discuss performance, challenges, engagement, and provide coaching on people management.
  • Hold 1:1 meetings with direct reports to discuss progress, successes, and areas for improvement.
  • Conduct quarterly career development discussions with Team Leads and direct reports, focusing on growth opportunities, strengths, areas for development, and goal-setting.
  • Provide proactive coaching and manage performance in line with established processes.
  • Partner with Employee Relations to assess talent, identify flight risks, and evaluate performance metrics.
  • Foster a high-performing, collaborative team culture by providing training, coaching, and actionable feedback.
  • Communicate organizational changes clearly to your team, explaining the reasoning behind changes and promoting a positive outlook.
  • Ensure all employees maintain professionalism and intervene when necessary.
  • Assign stretch projects and tasks to engage employees and provide developmental opportunities.
  • Contribute to the team's forecasting process and help drive accountability toward achieving team goals.
  • Collaborate with the Business Development Manager and Business Development Representatives to manage the team load board, including appointments, shipments, tracking, and pricing.
  • Assist with aging to minimize invoicing issues and manage DSOs.
  • Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving Arrive a competitive edge.

Qualifications
  • Associate's or Bachelor's Degree in a relevant field (preferred).
  • 3+ years of experience in Operations or Account Management at a 3PL.
  • Previous management experience is required.
  • Completion of the Arrive Leadership Rise program.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Ability to collaborate cross-functionally with teams to achieve results.
  • Proficiency in Microsoft Office, including conducting analysis and creating presentations independently.

Supervisory Responsibility
  • This position supervises Client Success Team Leads, Associates, Representatives, Senior Representatives, and Specialists within the department.

The Perks of Working With Us
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Tampa, FL - we are in a convenient location close to the airport, bay, and downtown.
  • Start your morning with free coffee!
  • Park your car for free on site!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience
When we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.

What Arrive Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply