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Customer Success Jobs in Encinitas, CA (NOW HIRING)

Juno company

Customer Success

San Diego, CA · On-site

$90 - $130/hr

Description Description Customer Success Manager Location : San Diego, California (Willing to consider remote for highly qualified candidates) Reports to : Director of Customer Success About Juno ...

Juno Inc

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager Juno is the tax technology platform building authentic, lasting relationships between tax professionals and clients. By combining innovative automation with empathetic ...

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70 - $150/hr

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way ...

Filtrous

Customer Success Representative

Poway, CA · On-site

Customer Success Representative (Part-Time) Be the Voice That Keeps Our Customers Coming Back Why This Role Matters When a new customer signs on with Filtrous, the sale is just the beginning. The ...

ApplyMint

Customer Success Executive

San Diego, CA · On-site

$200 - $280/hr

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales adoption and success activities within our most valuable accounts. This position plays a crucial ...

Filtrous

Customer Success Representative

Poway, CA · On-site

Customer Success Representative Be the Voice That Keeps Our Customers Coming Back Why This Role Matters When a new customer signs on with Filtrous, the sale is just the beginning. The real value is ...

AbacusNext

Customer Success Manager

San Diego, CA · On-site +1

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive ...

Intuit

Customer Success Manager (Services)

San Diego, CA · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey. Our team ...

Seismic

Customer Success Manager II

San Diego, CA · On-site

$70.40 - $96.70/hr

Overview As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long‐term success and satisfaction of our mid‑market, financial services customers.

ServiceNow

Customer Success Manager

San Diego, CA · On-site

$89K - $133K/yr

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Encinitas, CA

Customer Success information

See Encinitas, CA salary details

$34.9K

$89.2K

$150.4K

How much do customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success in Encinitas, CA is $89,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $106,300.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Encinitas, CA?

The most popular types of Customer Success jobs in Encinitas, CA are:

What job categories do people searching Customer Success jobs in Encinitas, CA look for?

The top searched job categories for Customer Success jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Customer Success jobs?

Cities near Encinitas, CA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Encinitas, CA as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $89,218 per year, or $42.9 per hour.

Customer Success

Juno company

San Diego, CA • On-site

$90 - $130/hr

Other

Medical, Dental, Vision

Posted 4 days ago

Job description

Founded by a CPA and tax firm owner, Juno is a fast-growing AI company solving real problems for tax accounting firms. Our mission is to empower every tax professional with technology that truly understands the job because it’s built by someone who’s lived it. Trusted by hundreds of firms and growing quickly, we’re building tools people rely on every day. If you’re excited about using AI to solve real problems and help shape the future of tax, we’d love for you to be part of it.

Description

Description

Customer Success Manager

Location: San Diego, California (Willing to consider remote for highly qualified candidates)

Reports to: Director of Customer Success

About Juno

Juno is the tax technology platform building authentic, lasting relationships between tax professionals and clients. By combining innovative automation with empathetic, experienced support, Juno transforms tax filing into a streamlined, collaborative experience. Every team member helps shape the customer journey and sets new standards for excellence.

The Opportunity

As an early stage member of the Customer Success team, you will be helping our customers get value out of Juno while also driving commercial growth at Juno. You’ll execute strategies that maximize net revenue retention, upsell/expansion, and customer lifetime value across our commercial customer base. At Juno, customer success is a key revenue lever—your impact is directly tied to ARR, product adoption, and expansion motions.

This is a foundational role (we are a small but mighty team) where you will execute scalable frameworks, be part of high-performing teams, and engage senior customer stakeholders to realize mutual growth. Your work will shape Juno’s overall commercial velocity and influence company-wide priorities.

Responsibilities

  • Success in retention, upsell/cross-sell, and net revenue expansion.
  • Expansion Strategy: Execute cross-functional strategies to identify, nurture, and close expansion opportunities within existing accounts.
  • Customer Journey: Drive onboarding, product adoption, and advocacy to increase customer lifetime value and expand footprint.
  • Executive Engagement: Build trusted advisor relationships with senior customer leaders, positioning Juno’s platform as critical to their business success and growth.
  • Cross-Team Collaboration: Partner with Sales, Product, and Marketing to drive expansion campaigns and surface growth opportunities.
  • Voice of the Customer: Advocate for customer needs in roadmap discussions, leveraging customer insights to influence product strategy and drive adoption.

Required Qualifications

  • 3+ years in Customer Success, Account Management, or SaaS commercial roles, including meaningful expansion impact and responsibility (You directly owned the number).
  • Proven track record growing revenue through customer lifecycle management, upsell/cross-sell campaigns, and account-based strategy.
  • Expertise in utilizing health scores, risk assessments, and forecasting renewal/expansion outcomes.
  • Executive presence and commercial acumen: able to engage customer C-suite and drive win-win outcomes.
  • Excellent communication, influencing, and collaboration skills across distributed teams.
  • Willingness to start from the ground up and be on the original team of CSMs.

Preferred Qualifications

  • Experience scaling Customer Success as a commercial growth engine, especially in high-growth SaaS companies.
  • Familiarity with tax, fintech, or B2B compliance software industries.
  • Knowledge of advanced CS tools and AI (HubSpot, Gainsight, Vitally, OpenAI, etc.) and automation for expansion tracking.
  • Process-driven mindset with a bias for continuous optimization and measurable impact.

Why Juno

  • Foundational team member at a fast-growing, AI-driven SaaS platform.
  • Direct impact on company growth, ARR, and commercial strategy.
  • Competitive salary and equity for full-time hires.
  • Great medical, dental, and vision coverage.
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