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Customer Success Jobs in Baton Rouge, LA (NOW HIRING)

Cleo

Customer Success Manager

Baton Rouge, LA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

New

iCIMS

Senior Manager, Customer Success

Baton Rouge, LA · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

EDB

Principal Customer Success Manager

Baton Rouge, LA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Wolters Kluwer

Sales Business Retention Rep

Baton Rouge, LA · On-site

$40K - $45K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

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Customer Success information

See Baton Rouge, LA salary details

$25.5K

$65.2K

$109.8K

How much do customer success jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success in Baton Rouge, LA is $65,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Baton Rouge, LA?

The most popular types of Customer Success jobs in Baton Rouge, LA are:

What are popular job titles related to Customer Success jobs in Baton Rouge, LA?

For Customer Success jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Success jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Success jobs?

Cities near Baton Rouge, LA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $65,168 per year, or $31.3 per hour.

Customer Success Manager

Baton Rouge, LA • On-site

Cleo
See more jobs at Cleoexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Success Manager

Remote - US

What You Will Be Doing

  • Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

  • Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect Cleo's platform capabilities to the customer's business outcomes

  • Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention

  • Understand each customer's organizational structure, business goals, and integration environment, and translate that understanding into actionable success plans

  • Uphold Cleo's CS strategy and processes, ensuring 100% of interactions are accurately recorded in Salesforce and Planhat with appropriate follow-ups scheduled

  • Own GRR and NRR outcomes for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR

  • Monitor and act on customer health indicators, including utilization scores, CSM scores, support activity, and engagement cadence in Planhat

  • Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of the customer with urgency and accountability

  • Maintain accurate, up-to-date records of customer health, risks, action plans, and renewal status

  • Proactively identify and develop upsell and cross-sell opportunities within your book of business, contributing to the CS org's expansion pipeline targets

  • Position Cleo's solution portfolio - including Charge Back Prevention, Direct Procurement Orchestration, TM&M, etc. - by linking customer goals to compelling business outcomes

  • Develop well-reasoned expansion recommendations with strong close rates, collaborating with Sales as needed to advance opportunities

  • Drive adoption through value realization, ensuring customers are actively utilizing the Cleo platform in ways that support their business objectives

  • Collaborate with Cleo's CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-cloud CIC migrations)

  • Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive outreach across your portfolio

  • Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally

  • Develop vertical fluency in your assigned industry segment(s) - such as Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - to deepen customer relationships and add industry-relevant value

  • Invest in developing both self and others, and contribute to CS organizational initiatives as required

  • Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis

  • Serve as a knowledgeable resource for customers adopting AI-powered features within the Cleo platform - translate capability into business value for both technical and executive audiences

  • Stay current on Cleo's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field

  • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role

  • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both

  • Proven ability to position software solutions and develop expansion opportunities, not just manage relationships

  • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives

  • Industry fluency in one or more of Cleo's core verticals - Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology - is a strong plus

  • Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes

  • Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset

  • Excellent communication and presentation skills directed at both business-oriented and technical audiences

  • Ability to travel 5-10% on an annual basis for internal and external expectations

A few things we have to offer:

  • Compensation: $75,000 - $100,000 + Bonus potential

  • Great Healthcare + Dental + Vision

  • Flexible PTO

  • Culture of support, encouraging Life-Work balance

  • 401k match

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Representing a company with 4,000+ clients and a 99% retention rate

  • Accelerated title and salary growth potential

  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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