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Customer Success Jobs in Texas (NOW HIRING)

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

SLB

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Job Purpose The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

AxisCare

Customer Success Manager

Waco, TX · On-site

$85 - $110/hr

Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will nurture and grow relationships ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Woodmac

Director - Customer Success

Houston, TX

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

Woodmac

Director - Customer Success

Houston, TX · On-site

$190 - $240/hr

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

Wood Mackenzie

Director - Customer Success

Houston, TX · On-site

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Texas

Customer Success information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Texas?

The most popular types of Customer Success jobs in Texas are:

What are popular job titles related to Customer Success jobs in Texas?

For Customer Success jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Texas look for?

The top searched job categories for Customer Success jobs in Texas are:

What cities in Texas are hiring for Customer Success jobs?

Cities in Texas with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Director, Customer Success - M5 (CUSSUC - Customer Success)

PowerSchool Group LLC

Dallas, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

PowerSchool rating

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

25th of 247 rated software companies

Job description

Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Responsibilities
Director, Customer Success Operations
Role Overview
The Director, Customer Success Operations is a strategic transformation leader responsible for building and scaling the operating engine that drives customer health, retention, and expansion.
Reporting to the VP of Customer Success Operations, this role translates Customer Success strategy into disciplined execution by designing scalable processes, enabling data-driven decision-making, and embedding operational rigor across the organization.
This leader plays a critical role in advancing the organization toward a predictive, digital-first Customer Success model, with direct ownership of the retention framework, scaled/digital engagement motions, and implementation and optimization of a new Customer Success platform.
Success in this role is measured by improvements in retention outcomes, forecast accuracy, operational efficiency, and the ability to scale Customer Success without linear cost growth.
Key Responsibilities
  1. Retention Model Ownership (Core Priority)
  • Own the design, evolution, and operationalization of the Customer Success retention model
  • Define and standardize key drivers of retention, including customer health scoring, risk identification and value sustainment
  • Improve predictability of churn and renewal outcomes through data, insights, and process discipline
  • Partner with GVP of Customer Success to embed proactive, outcomes-driven behaviors across the organization
  • Establish governance and operating rhythms (risk reviews, forecast calls, value alignment) tied to retention performance
  1. Digital & Scaled Customer Success Motions
  • Lead the shift toward digital-first and scaled engagement models to improve coverage, efficiency, and consistency
  • Evaluate segmentation, coverage models, and lifecycle journeys across high-touch, tech-touch, and digital segments
  • Design and implement automated customer journeys, campaigns, and lifecycle orchestration
  • Increase adoption of digital programs while maintaining strong customer experience and outcomes
  • Partner with Marketing, Product, and Enablement to deliver cohesive digital customer experiences
  1. Customer Success Platform (CSP) Deployment, Optimization & CS Technology Strategy
  • Own deployment of a new CSP as the system of action for Customer Success
  • Standardize playbooks, CTAs, health scoring, and workflows to drive consistency and scale
  • Improve data integrity, usability, and adoption across CS teams
  • Partner with Data, IT, and Sales Operations to align CRM (Salesforce) and CSP data models
  • Lead the roadmap for automation, AI-driven insights, and predictive analytics within the CSP
  1. Operating Model & Process Transformation
  • Define and evolve the Customer Success operating model (segmentation, lifecycle governance, engagement motions)
  • Translate CS strategy into scalable processes and programs across onboarding, adoption, risk, renewal, and escalation
  • Drive standardization while enabling flexibility for different customer segments
  • Lead enterprise-wide change management to drive adoption of new processes and operating models
  1. Insights, Forecasting & Performance Management
  • Develop and maintain executive dashboards and KPIs for customer health, retention, and operational performance
  • Improve renewal forecast accuracy through better data, processes, and accountability
  • Lead capacity planning, coverage modeling, and cost-to-serve optimization
  • Deliver actionable insights to identify trends, risks, and growth opportunities across the customer base
  1. Cross-Functional Leadership & Governance
  • Act as a strategic partner to Customer Success, Product, Sales, Support, Finance, and Enablement teams
  • Drive alignment on customer lifecycle ownership, handoffs, and shared outcomes
  • Establish and lead operating cadences (business reviews, risk reviews, exec reporting)
  • Advocate for customer needs and operational improvements across the organization
  1. Team Leadership & Capability Building
  • Build and lead a high-performing Customer Success Operations team
  • Define clear roles across operations, analytics, systems, and program management
  • Develop talent, coaching leaders in operational excellence and data-driven execution
  • Foster a culture of accountability, continuous improvement, and customer-centric thinking

Qualifications
Qualifications
Required
  • 8+ years of experience in Customer Success, Operations, Revenue Operations, or related function
  • 3+ years of people leadership experience
  • Proven success scaling operations in a SaaS or technology-enabled environment
  • Strong analytical skills with demonstrated ability to translate data into action
  • Deep experience driving cross-functional initiatives and organizational change

Preferred
  • Hands-on experience with a CSP and Salesforce ecosystems
  • Experience building retention models and predictive health scoring frameworks
  • Strong background in digital customer success and scaled engagement models
  • Experience leading transformation initiatives (automation, AI, or operating model shifts)

Key Performance Indicators (KPIs)
Retention & Customer Outcomes
  • Gross and Net Revenue Retention (GRR / NRR)
  • Health score accuracy (predictive vs. actual outcomes)
  • Time-to-value and product adoption metrics
  • Reduction in escalations and churn drivers

Operational Excellence
  • Forecast accuracy (retention and risk)
  • Process consistency and adherence
  • Gainsight/CSP adoption and data quality
  • Cycle time reduction across CS workflows

Scale & Efficiency
  • Cost-to-serve improvements
  • Expansion of digital/scaled coverage
  • Automation adoption and workflow efficiency
  • Cross-functional SLA performance

What Success Looks Like
  • A predictive, trusted retention and customer health engine is in place and used consistently by CS leadership
  • CSP is fully leveraged as a system of action, not just reporting
  • Digital CS motions are scaled and delivering measurable improvements in coverage and efficiency
  • Customer Success teams operate with clarity, consistency, and accountability
  • Leadership has real-time visibility into customer health and operational performance
  • Retention, expansion, and customer outcomes improve at scale without proportional cost increase

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $55,700 - $172,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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