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Customer Success Training Program Jobs in Texas (NOW HIRING)

Rezdy

Customer Success Manager

Austin, TX · On-site

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

Rezdy

Customer Success Manager

Austin, TX · On-site

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

WalkMe

Customer Success Engineer

Austin, TX

Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...

Tractian

Customer Success Manager

Austin, TX · On-site

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... Gympass Membership - Access a wide range of gyms and training programs. Sports Incentive - Receive ...

Tractian

Customer Success Manager

Austin, TX · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... Gympass Membership - Access a wide range of gyms and training programs. Sports Incentive - Receive ...

WalkMe

Customer Success Engineer

Austin, TX

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and ... Host enablement programs such as workshops, office hours, and training sessions to accelerate ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... training and resource sharing. * Foster a collaborative and high-performance culture within the ...

ARM

Customer Success Manager

Austin, TX · Hybrid

Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... training and resource sharing. * Foster a collaborative and high-performance culture within the ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... training and resource sharing. * Foster a collaborative and high-performance culture within the ...

Vironix AI

Customer Success Manager

Austin, TX · On-site

$100K - $140K/yr

... program impact to clinical stakeholders Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience - ideally in ...

INNERGY

Director of Customer Success

Austin, TX · On-site +1

Champion 1-to-many enablement, including group onboarding sessions, scalable training programs ... Demonstrated success building and scaling customer-facing teams through growth and new product ...

INNERGY

Director of Customer Success

Austin, TX

Champion 1-to-many enablement, including group onboarding sessions, scalable training programs ... Demonstrated success building and scaling customer-facing teams through growth and new product ...

Island

Customer Success Manager

Coppell, TX · On-site

Manage onboarding, training, and enablement across different user personas to ensure smooth ... Experience with customer success platforms such as Planhat or Gainsight. * Experience with software ...

Vironix AI

Customer Success Manager

Austin, TX · On-site

$100K - $140K/yr

... program impact to clinical stakeholders • Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience - ideally in ...

Simplex

Customer Success Manager

Austin, TX

$100K - $140K/hr

... program impact to clinical stakeholders • Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience -- ideally in ...

Simplex

Customer Success Manager

Austin, TX

$100K - $140K/yr

... program impact to clinical stakeholders Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience - ideally in ...

Vironix AI

Customer Success Manager

Austin, TX · On-site

$100K - $140K/yr

... program impact to clinical stakeholders • Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience -- ideally in ...

Simplex

Customer Success Manager

Austin, TX · On-site

$100K - $140K/yr

... program impact to clinical stakeholders • Identify and implement tools and workflows that reduce ... 3-7 years of customer success, account management, or client services experience - ideally in ...

ASSA ABLOY

Customer Success Manager

Austin, TX

Customer Onboarding & Training: Lead onboarding sessions, train customers on platform features, and set them up for long-term success. * Customer Relationship Management: Build strong relationships ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Texas

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Texas? For Customer Success Training Program jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Texas look for? The top searched job categories for Customer Success Training Program jobs in Texas are:
What cities in Texas are hiring for Customer Success Training Program jobs? Cities in Texas with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Texas as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.

Customer Success Manager

Rezdy

Austin, TX • On-site

Full-time

Re-posted 3 days ago

Job description

About Us
At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive.
If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together.
About the Role
Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities?
We're looking for a Customer Success Manager to drive activation, retention, and expansion across a large portfolio of small business customers who do not receive dedicated 1:1 support.
This role is responsible for delivering customer value at scale by blending customer engagement, lifecycle programs, data-driven outreach, and operational execution. You'll design and run scalable customer success motions that help hundreds of customers adopt key features, improve performance, and grow with our platform-while partnering cross-functionally to continuously improve the customer journey.
This is a high-impact role for someone who thrives in fast-paced environments, enjoys working with systems and data, and is excited by the challenge of helping many customers succeed simultaneously.
What You'll Do...
Own Customer Engagement & Retention
  • Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management
  • Deliver value through reactive support moments and proactive lifecycle touchpoints, ensuring customers achieve early and ongoing success
  • Identify at-risk segments using usage and engagement data, and deploy targeted interventions to reduce churn
Drive Growth & Value Realization
  • Identify expansion and growth opportunities through customer interactions and behavioral signals
  • Recommend product configurations, website optimizations, and best practices to help customers grow their online sales
  • Support revenue growth by aligning customer outcomes with product value
Design & Execute Scaled Programs
  • Design, launch, and iterate scaled customer success motions that improve activation, adoption, retention, and expansion
  • Build and manage lifecycle campaigns across email, in-app, and other digital channels to drive feature adoption and engagement
  • Use segmentation and personalization to ensure outreach is relevant while remaining efficient at scale
  • Leverages AI tools to streamline workflows, surface insights from data, and identify expansion opportunities
Data-Driven Customer Success
  • Leverage data and customer signals to prioritize outreach, diagnose adoption gaps, and identify growth opportunities
  • Track success metrics such as activation, engagement, retention, and expansion across your customer portfolio
  • Use insights from customer interactions to continuously refine programs and messaging
Partner Cross-Functionally
  • Collaborate closely with Support, Sales, Onboarding, Marketing, and Product teams to deliver a seamless end-to-end customer experience
  • Share structured customer feedback and insights to influence product improvements and roadmap decisions
  • Contribute to the evolution of scaled CS playbooks, processes, and tooling

What we are looking for
  • 1-3+ years of experience in customer success, account management, marketing, sales, support, or a related customer-facing role
  • Experience executing or supporting customer outreach or lifecycle programs
  • Highly driven and comfortable calling clients in ad hoc environments
  • Strong written and verbal communication skills, with the ability to engage customers through digital channels
  • Highly organized, data-informed, and comfortable managing a high volume of customers efficiently
  • Interest in or experience with SaaS, travel, tourism, or marketplace businesses
  • Interest or experience in working with the tourism, travel or SaaS industries

Bonus points for...
  • Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot
  • Familiarity with CMS integrations, HTML, CSS, and Public APIs
  • Experience in customer success, sales or business development role

When you join our team, you're stepping into a culture built on momentum, ownership, and connection.
We move fast, think big, and focus hard-without losing sight of the people behind the work. Across all our brands, we're united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.
Here's what you can expect:
  • High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter.
  • Curiosity is encouraged: We value learning, asking questions, and pushing boundaries-not just getting things done, but doing them better.
  • Collaboration over ego: We work as one team across geographies and brands. Success is shared, and support is a given.
    Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge-you'll be backed to take risks and grow from them.
  • Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

You'll be joining a global team that's passionate about building something that matters-and having a good time while doing it.
We'd love for you to join us on this exciting journey. Together, let's shape the future of the leisure and tourism industry!

Apply