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Customer Success Trainer Jobs in Boca Raton, FL (NOW HIRING)

Commvault

Associate Sales Engineer

Fort Lauderdale, FL · Remote

Working closely with sales leadership, product management, customer success, and professional ... Continuous professional development, product training, and career pathing Ready to #makeyourmark at ...

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All JobsCustomer Success Trainer JobsCustomer Success Trainer Jobs in Boca Raton, FL

Customer Success Trainer information

See Boca Raton, FL salary details

$20.4K

$49.6K

$66.9K

How much do customer success trainer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success trainer in Boca Raton, FL is $49,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a customer success trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

How does a customer success trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What are the key skills and qualifications needed to thrive as a customer success trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are popular job titles related to Customer Success Trainer jobs in Boca Raton, FL?

For Customer Success Trainer jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Trainer jobs in Boca Raton, FL look for?

The top searched job categories for Customer Success Trainer jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Success Trainer jobs?

Cities near Boca Raton, FL with the most Customer Success Trainer job openings:

Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in Boca Raton, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,581 per year, or $23.8 per hour.

Associate Director of Business Development

Answering Service Care

Margate, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

A Legacy of Excellence in Customer Service
For more than 50 years, Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and beyond, we deliver professional, reliable customer support across all industries.
As a third-generation family business, ASC is built on a people-first culture centered around long-term relationships, with both clients and employees. Many of our team members and clients have been with us for more than 20 years, with nearly 200 employees across offices in Washington, New Jersey, North Carolina, and Florida!
Why Join Answering Service Care?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training across multiple fields
  • Stability and advancement opportunities in a company that has thrived for 50+ years

Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that build lasting relationships and consistently exceed expectations. If you are passionate about helping others, have an appreciation for modern technology, and thrive in a fast-paced, professional environment, we would love to connect with you.
About the Role:
Associate Director of Business Development (In-office position, Margate, Florida)
Answering Service Care (ASC) serves more than 4,000 businesses nationwide with professional live answering and communication solutions. For over 50 years, we've built our reputation on reliability, long-term relationships, and service excellence.
We are seeking a Senior Manager of Customer Success to lead our Customer Success team and oversee our Manager of Customer Solutions. This leader will own the strategy and execution behind client retention, expansion, and long-term account growth across our portfolio.
This is a revenue-impacting leadership role with direct influence on recurring revenue performance. You will inherit a strong service organization and evolve it into a proactive, metrics-driven growth function.
What You Will Be Responsible For
Client Retention, Expansion & Revenue Growth
  • Own client retention and revenue expansion performance
  • Reduce churn through structured engagement and proactive client management
  • Identify value-add and growth opportunities aligned with client goals
  • Establish and monitor client health metrics to drive action
  • Upsell existing accounts through net new services and adding to existing services by adding sister locations, increasing the scope of work, etc

Building Strategic Client Relationships, Improving Digital Reputation, & Optimizing Referral Program
  • Implement structured business reviews and recurring value conversations
  • Ensure clients clearly understand the impact and ROI of our services
  • Personally manage high-value and strategic accounts
  • Strengthen long-term partnerships rooted in trust and performance
  • Design and own a scalable reputation engine that drives consistent 5-star reviews across key platforms, including Google, Trustpilot, Clutch, etc
  • Own and scale the $200 client referral program as a measurable, repeatable revenue channel.

Building & Leading a High-Performing Team
  • Build, lead, and develop a high-performing Customer Success team
  • Directly manage the Manager of Customer Solutions, aligning both teams around measurable retention and growth objectives
  • Design and implement a Tier 1 support structure within Customer Solutions that enables Customer Success to focus on strategic account expansion
  • Lead the cultural shift from reactive service execution to consultative, relationship-driven account management
  • Define and own KPIs tied directly to retention, expansion, and engagement
  • Enforce a culture of accountability through data-driven decision-making, disciplined coaching, and performance management

Cross-Functional Leadership
  • Partner with Sales to ensure seamless onboarding and post-sale alignment
  • Collaborate with Operations, Billing, and Customer Solutions to resolve client needs efficiently
  • Identify trends and insights that enhance service delivery and client experience

What We Are Looking For
  • 7+ years of leadership experience in Customer Success, Account Management, or Client Services
  • Proven ownership of retention and expansion metrics
  • Experience in building and developing high-performing teams
  • Strong consultative communication skills
  • Background in recurring revenue or service-based businesses preferred
  • Strategic mindset with operational discipline
  • Ability to balance relationship excellence with measurable performance outcomes
  • Bachelor's degree in Business, Management, Communications, or a related field preferred
  • Prior experience in a Software as a Service business is a plus

You view Customer Success as a growth engine, not a support function.
You are comfortable owning revenue outcomes and making performance-driven decisions.
You build strong teams, hold high standards, and lead with both accountability and integrity.
What Success Looks Like
In the first 12-24 months, success in this role will be measured by:
  • Achieving ~5% net annual growth in total client count, driven primarily through improved retention, expansion, and referrals
  • Meaningful reduction in annual client churn
  • Increased revenue per client through expanded services and additional locations
  • A fully implemented customer success model tied to proactive engagement
  • A Customer Success operating cadence that is measurable, repeatable, and revenue-aligned

Benefit Highlights:
  • Weekly Pay
  • Paid Training
  • Health/Dental/Vision & Term Life
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement up to $375 a month
  • Gym membership reimbursement
  • Company-sponsored snacks
  • Reward and Recognition platform
  • 401k match
  • And More!

This position's starting salary is $100,000 annually, depending on experience.
If you are ready to lead a high-impact team and drive measurable retention and expansion across two respected service brands, we want to connect.

Apply