ZipRecruiter

Log In

1

Customer Success Trainer Jobs in Puerto Rico (NOW HIRING)

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

The Customer Care Representative I-Bilingual is responsible for successfully completing the ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Elevance Health

PR

$10.50 - $14/hr

Customer Care Representative I Hybrid 1: This role requires associates to be in-office 1 - 2 days ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Elevance Health

PR · Hybrid

$10.50 - $14/hr

Customer Care Representative I Hybrid 1: This role requires associates to be in-office 1 - 2 days ... basic training. Able to perform basic job functions with help from co-workers, specialists and ...

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)

PR · On-site

Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success. * Lead by example, staying up to ...

Enterprise

Management Trainee

San Juan, PR · On-site

$51K/yr

... customer service, retail management, or operations, as a manager in training, you can count on a ... We owe our success to each and every one of our people. That's why we empower everyone on our team ...

Office Depot

Retail Store Associate (Seasonal)

Bayamon, PR

$12.25 - $14/hr

... continued success in today's retail landscape. You'll engage with customers in a friendly and ... Able to read, write, and count accurately to complete documentation, use training tools, and ...

Office Depot

PR

$12.25 - $14/hr

... continued success in today's retail landscape. You'll engage with customers in a friendly and ... Able to read, write, and count accurately to complete documentation, use training tools, and ...

Office Depot

PR · On-site

$12.50 - $14.25/hr

... continued success in today's retail landscape. You'll engage with customers in a friendly and ... Able to read, write, and count accurately to complete documentation, use training tools, and ...

Office Depot

Retail Store Associate (Seasonal)

Hatillo, PR

$12.75 - $14.75/hr

... continued success in today's retail landscape. You'll engage with customers in a friendly and ... Able to read, write, and count accurately to complete documentation, use training tools, and ...

Office Depot

PR · On-site

$12.75 - $14.75/hr

... continued success in today's retail landscape. You'll engage with customers in a friendly and ... Able to read, write, and count accurately to complete documentation, use training tools, and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Trainer JobsCustomer Success Trainer Jobs in Puerto Rico

Customer Success Trainer information

What is a customer success trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

How does a customer success trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What are the key skills and qualifications needed to thrive as a customer success trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are popular job titles related to Customer Success Trainer jobs in Puerto Rico?

For Customer Success Trainer jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Trainer jobs in Puerto Rico look for?

The top searched job categories for Customer Success Trainer jobs in Puerto Rico are:

Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in Puerto Rico as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Cust Care Rep I-Bilingual (US)

Elevance Health

San Juan, PR • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Elevance Health rating

7.7

Company rating: 7.7 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

205th of 310 rated insurance

Job description

Anticipated End Date:
2026-08-29
Position Title:
Cust Care Rep I-Bilingual (US)
Job Description:
Customer Care Representative I-Bilingual
  • This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
  • Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
  • The Customer Care Representative I-Bilingual is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make and impact:
  • Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.

Minimum Qualifications:
  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.

Preferred Skills, Capabilities and Experiences:
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
  • Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
  • Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

What Elevance Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Elevance Health logo

About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

Social media

FacebookTwitter

View All Elevance Health Jobs

Apply