Customer Success Project Manager Jobs in Decatur, AL

South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.
Title: Project Manager - Field Operations
Reports to: Operations Manager
Full-Time, Salaried with benefit package that includes 401k
POSITION OVERVIEW: Plans, organizes, directs, and controls project activities required for effective management of detention projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation.
KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs;
* Maintains current job plans and specifications.
* Works with engineering department on design and drafting phases of jobs.
* Coordinates the procurement of materials, supplies, services, and controls timely delivery to job site.
* Prepares, manages, and executes the project installation plan.
* Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan.
* Implements agreed changes to project scope.
* Maintains construction schedule and coordinates task scheduling with other trades.
* Selects and monitors the performance of subcontractors.
* Keeps self, superiors, and subordinates informed of progress/status of projects.
* Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records.
* Reviews estimate or assist in estimating projects that the company is bidding.
* May be called upon to assist in site survey along with sales/engineering to secure accurate estimations.
Implements quality assurance program to continuously improve customer satisfaction;
* Present a professional image of company when speaking to customers. (all levels)
* Develops a relationship with the decision maker of our customer.
* Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format.
* Responsible for customer satisfaction on projects.
Monitors job status and controls job costs;
* Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project.
* Assists management in monthly resource allocation forecasting.
* Ensures proper job management and cost control by reviewing job financial reports.
* Reviews the data required for monthly job billings with the office manager.
* Monitors job reports and works with other management tools to define project problems.
* Reviews time cards to analyze job performance.
* Devises a plan of action to remedy job problems and implements plan to ensure project profitability.
Training and development;
* Studies literature and attends seminars to stay current with regards to products, processes, and materials.
* Works with installers on job concepts, installation procedures, and product training for their advancement.
Job Closure;
* Responsible for overseeing as-builds.
* Responsible for completing all paperwork, ensure PO's are completed, warranty letter is sent, and jobs are turned over to service.
* Job is 100% billed and revenue is taken.
* Job close out report is completed.
* Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion.
SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors.
MINIMUM QUALIFICATIONS:
* High school education or equivalent
* Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity is desirable
* Project Management experience. IT Project + or PMP certification desired
SKILLS AND ABILITIES:
* 5 years of experience in the engineering and installation of low voltage systems, audio systems (analog/digital), IP video systems, programmable logic control systems, computer networking or related field.
* Strong knowledge of engineering fundamentals, relay logic, and operations.
* Good subcontracting skills.
* Excellent written & oral communication skills required.
* An understanding of job financial reports and the ability control costs in the handling of large projects.
* Experience with IT related equipment (servers, databases, networking, etc) is strongly preferred.
PHYSICAL DEMANDS:
* Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
WORK ENVIRONMENT:
* Team oriented work environment.
* The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
* Site work job conditions are similar to typical construction projects.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.