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Customer Success Program Manager Jobs in Reading, PA

Penske

Customer Care Coordinator

Reading, PA · On-site

$17.25 - $22.50/hr

... management • Strong organizational skills; ability to manage multiple projects • Excellent ... success. Visit Go Penske to learn more. Job Category: Sales/Customer Service Job Function:

160 Driving Academy

Student Success Advisor

Lebanon, PA · On-site

$25 - $27.50/hr

The pay rewards the outcomes that matter -- students staying in the program and getting hired ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

Penske

Customer Service Administrator

Reading, PA · On-site

$17 - $22.75/hr

... manager Qualifications: • 3 years of customer service experience is required • Strong phone ... success. Visit Go Penske to learn more. Job Category: Finance/Accounting Job Family: Customer ...

philaymca

Senior Program Director

Spring Valley, PA · On-site

Experience managing departmental or branch budgets and financial performance * Demonstrated success improving customer experience, program participation, or operational performance * Ability to work ...

philaymca

Senior Program Director

Spring Valley, PA · On-site

Experience managing departmental or branch budgets and financial performance * Demonstrated success improving customer experience, program participation, or operational performance * Ability to work ...

Penske

Vendor Coordinator

Reading, PA

Vendor Program Coordination & Workflow Management Manage and monitor all transaction and service ... customer success. Visit Go Penske to learn more. Qualifications: High school diploma required;

Penske

Vendor Coordinator

Reading, PA

Vendor Program Coordination & Workflow Management Manage and monitor all transaction and service ... customer success. Visit Go Penske to learn more. Qualifications: High school diploma required;

Penske

Manager - Benefits Design

Reading, PA

Program Execution & Operations Lead and support the implementation of harmonized benefit programs ... customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree in Human ...

Penske

Manager - Benefits Design

Reading, PA · On-site

Program Execution & Operations Lead and support the implementation of harmonized benefit programs ... customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree in Human ...

Penske

Sourcing Manager

Reading, PA · On-site

... manage supplier performance programs by setting goals, defining KPIs, monitoring results, and ... to customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree required;

Penske

Sourcing Manager

Reading, PA

... manage supplier performance programs by setting goals, defining KPIs, monitoring results, and ... to customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree required;

Penske

Marketing Campaign Manager

Reading, PA · Hybrid

$90K - $111K/yr

... marketing programs that drive engagement, adoption, and brand awareness across the customer ... customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree required ...

Penske

Manager - Advanced Analytics

Reading, PA · On-site

Work with Program/Project managers to ensure project completion and implementation on time ... customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree in Computer ...

Penske

Manager - Advanced Analytics

Reading, PA · On-site

Work with Program/Project managers to ensure project completion and implementation on time ... customer success. Visit Go Penske to learn more. Qualifications: Bachelor's degree in Computer ...

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Showing results 41-60

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Reading, PA

Customer Success Program Manager information

See Reading, PA salary details

$31.2K

$79.8K

$134.4K

How much do customer success program manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success program manager in Reading, PA is $79,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Reading, PA look for? The top searched job categories for Customer Success Program Manager jobs in Reading, PA are:
What cities near Reading, PA are hiring for Customer Success Program Manager jobs? Cities near Reading, PA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,771 per year, or $38.4 per hour.

Customer Care Coordinator

Penske

Reading, PA • On-site

$17.25 - $22.50/hr

Other

Re-posted 14 days ago

Job description

Position Summary:

Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

Major Responsibilities:

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems

• Research, calculate and apply adjustments to customer accounts as needed

• Identify trends in inquiries and propose long-term fixes to better service our customers

• Provide excellent customer service

• Other projects and tasks as assigned.

Qualifications:

• Bachelor's Degree preferred. If no degree, equivalent work experience is required.

• Master's Degree preferred. If no degree, equivalent work experience is required.

• Minimum 2 years of experience interacting with customers and resolving complex issues

• Strong customer service skills

• Strong computer skills in Microsoft Office

• Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)

• Ability to learn a broad set of processes

• Apply knowledge to proactively solve problems

• Identify trends in data and inquiries to recommend proactive solutions to management

• Strong organizational skills; ability to manage multiple projects

• Excellent written and oral communication skills

• Self-starter, motivated, can-do attitude

• Willingness to take on additional/evolving responsibilities

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Sales/Customer Service

Job Function: Administrative Support

Job Family: General Administration

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2604202

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