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Customer Success Program Manager Jobs in Reading, PA

Penske

Remarketing Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

... Management • Interact with internal Penske departments and field locations • Assist with sales ... programs • Willingness to work in a call center environment required • Fluency in Spanish ...

Penske

Remarketing Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

... Management Interact with internal Penske departments and field locations Assist with sales ... success. Visit Go Penske to learn more. Qualifications: At least 1 year of experience in a customer ...

AeroVironment

Program Director

Pottstown, PA · On-site

$126K - $192K/yr

Manages and builds Customer trust and supports Customer needs * Analyzes key customer accounts ... Focuses on teamwork, collaboration and puts the success of the team above one's own interests ...

AeroVironment, Inc.

Program Director

Pottstown, PA · On-site

$126K - $192K/yr

Manages and builds Customer trust and supports Customer needs * Analyzes key customer accounts ... Focuses on teamwork, collaboration and puts the success of the team above one's own interests ...

A/V Services LLC

Program Director

Pottstown, PA · On-site

$126K - $192K/yr

Manages and builds Customer trust and supports Customer needs * Analyzes key customer accounts ... Focuses on teamwork, collaboration and puts the success of the team above one's own interests ...

A/V Services LLC

Program Director

Pottstown, PA · On-site

$126K - $192K/yr

Manages and builds Customer trust and supports Customer needs * Analyzes key customer accounts ... Focuses on teamwork, collaboration and puts the success of the team above one's own interests ...

160 Driving Academy

Student Success Advisor

Lebanon, PA · On-site

The pay rewards the outcomes that matter -- students staying in the program and getting hired ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Lebanon, PA · On-site

The pay rewards the outcomes that matter -- students staying in the program and getting hired ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Lebanon, PA · On-site

$25 - $27.50/hr

The pay rewards the outcomes that matter - students staying in the program and getting hired - and ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

ASSA ABLOY

Regional Sales Manager

Wyomissing, PA

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Wyomissing, PA

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

Career Team

Career Advisor - Youth

East Texas, PA · On-site

$37K - $41K/yr

... WIOA Program Manager. Your Impact on Career TEAM's Success : * Provide information and case ... Maintain accurate individual case files in Work In Texas for each registered customer, ensuring ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Reading, PA

Customer Success Program Manager information

See Reading, PA salary details

$31.2K

$79.8K

$134.4K

How much do customer success program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success program manager in Reading, PA is $79,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Reading, PA look for?

The top searched job categories for Customer Success Program Manager jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Success Program Manager jobs?

Cities near Reading, PA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,771 per year, or $38.4 per hour.

Manager - HR Project Portfolio

Penske

Reading, PA • On-site

Full-time

Re-posted 3 days ago

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

9th of 366 rated logistics

Job description


Overview:
The Manager - HR Project Portfolio is responsible for leading the successful delivery of complex, high-impact HR projects that enable business strategy and enhance the associate experience. This role oversees a team of HR Project Managers and partners closely with HR and business stakeholders to ensure work is aligned, well-governed, and delivers meaningful outcomes.
In addition to delivery, this role plays a key part in strengthening and evolving the HR Project Management function by advancing standards, building capability, and driving consistency and continuous improvement.
Key Responsibilities:
Leadership of the Function:
• Oversee the delivery of HR projects to ensure work is executed in alignment with established standards, tools, and methodologies.
• Establish and maintain strong project governance practices, including clear decision-making structures, prioritization, accountability, and visibility into progress, risks, and dependencies.
• Drive consistency and rigor in how projects are planned, executed, and reported.
• Foster strong partnerships with HR leaders and HR and business stakeholders to ensure alignment and effective delivery of work.
• Provide thought partnership to HR leaders to shape initiatives, clarify priorities, and translate business needs into structured, actionable solutions.
• Lead the ongoing evolution of the function through continuous improvement of processes, templates, tools, and ways of working.
Leadership of the Team:
• Lead, develop, and support a team of HR Project Managers, fostering a culture of excellence, collaboration, and strategic thinking.
• Provide coaching, feedback, and development opportunities to strengthen capability and support career growth.
• Promote transparency, knowledge sharing, and continuous learning across the team.
• Ensure appropriate workload balance and resource alignment to meet business needs.
Leadership of Individual Projects:
• Lead and oversee the delivery of complex, high-impact HR projects, ensuring clarity of scope, outcomes, and success measures.
• Identify and proactively manage risks, issues, and cross-functional dependencies.
• Maintain strong stakeholder alignment and facilitate timely decision-making.
• Serve as a trusted partner to HR and business leaders, providing structure, insights, and guidance throughout the project lifecycle.
Qualifications
Required Qualifications:
• Bachelor's Degree required, concentration in Business, Management, Marketing, Communication, Human Resources, Change Management preferred
• 3 years of experience in Project Management, HR or a related role
• Strong project management skills including planning, prioritization, critical thinking and execution
• Ability to influence with and without authority
• Comfort navigating ambiguity and competing priorities
• Excellent communication and stakeholder management skills
Preferred Qualifications:
• Previous experience leading others
• PMP or other program management certification a plus
• Experience working within an HR function or on HR transformation initiatives
• Familiarity with change management principles
• Experience operating in a matrixed, global, or highly distributed environment
About Us
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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