Customer Success Program Manager Jobs in Reading, PA

At Penske, we deliver innovative transportation and logistics solutions that are vital to the success of the companies and people we serve. We've built our business on three core values: commitment to people (our team, our customers, and our communities), dedication to excellence and innovative thinking.

The Talent & Organization Development Team strives to make an impact in our organization by helping grow our associates and leaders and connect skills to long-term success.

POSITION SUMMARY:

This role is responsible for consulting with Penske Collision for the implementation and facilitation of projects and programs that address Collision's unique talent development needs. In this role, you will have an opportunity to work with a passionate, progressive, and high-impact team. You will form strong internal partnerships with all levels of leaders as you look to understand their business and challenges and develop programs that make a difference for our associates.

Qualified candidates for this role will have at least 3 years of prior adult learning and development experience, as well as facilitation and instructional design experience. 

MAJOR RESPONSIBILITIES:

In partnership with the Manager, Leadership Development, and appropriate stakeholders:

Facilitation

o Facilitate interactive instructor led training sessions to implement learning and development solutions for Collision (in-person and virtually).

Program Delivery

o Supports program manager in delivering programs.

o Operate and maintain learning technologies and systems used in the delivery of instructional and/or interactive programs or courses.

o Track completion data and key learning metrics; in addition to leveraging other systems and technologies needed for reporting purposes.

o Assist in the scheduling and administration of sessions.

Instructional Design

o Create and maintain training deliverables such as participant guides, facilitator guides, training slide decks, job-aids, and eLearning modules.

Project Work

o Design and implement short-term solutions with subject matter experts to develop skills and promote role clarity for Penske Collision.

o Collaborate with the Collision learning and development team on strategic initiatives and projects.

o Other projects and tasks as directed by manager.

QUALIFICATIONS:

o Bachelor's Degree preferred. If no degree, equivalent work experience is required

o 3+ years of related work experience

o 3+ years of adult learning and development experience preferred

o 1 year of virtual and in-person facilitation and presentation skills required

o 1 year of Instructional Design experience required

o Strong project and program management skills preferred

o Knowledgeable in Articulate 360, including Storyline 360 and Rise 360

o Demonstrates past proficiency of: Facilitation skills (Virtual and in-person), instructional design, performance consulting skills, and project management

o Strong executive presence, advanced verbal and written communication skills, and positive influencing skills are necessary for successful performance in this role

o Highly creative and innovative, self-driven with relentless attention to detail and hunger to learn

o Ability to partner with operational groups and other talent development team members to ensure successful design and implementation of programs

o Technical skills and systems knowledge of relevant learning tools (Zoom, Excel, Teams, Adobe, Articulate, LMS, etc.)

o Some overnight travel up to 20-25% may be required.

o Regular, predictable, full attendance is an essential function of the job

o Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

PHYSICAL REQUIREMENTS:

o The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

o While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

o Penske is an Equal Opportunity Employer.

About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe,

Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more

The compensation range of this position is $69,300 - $93,500. Penske offers a comprehensive benefits package designed to support the health, well-being, and financial security of associates and their families