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Customer Success Program Manager Jobs in Reading, PA

UGI

Customer Assistance Programs Manager

Denver, PA · On-site

Manage UGI's partnership and contractual obligations with approximately 35 Community Based ... Oversee program operations including responsibility for the team's reporting and customer ...

Penske

Manager - HR Project Delivery

Reading, PA

... customer success. Visit Go Penske to learn more. Required Qualifications: Bachelor's Degree ... Previous experience leading others PMP or other program management certification a plus Experience ...

Penske

Manager - HR Project Delivery

Reading, PA

... customer success. Visit Go Penske to learn more. Required Qualifications: Bachelor's Degree ... Previous experience leading others PMP or other program management certification a plus Experience ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Reading, PA

Customer Success Program Manager information

See Reading, PA salary details

$31.2K

$79.8K

$134.4K

How much do customer success program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success program manager in Reading, PA is $79,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Reading, PA look for? The top searched job categories for Customer Success Program Manager jobs in Reading, PA are:
What cities near Reading, PA are hiring for Customer Success Program Manager jobs? Cities near Reading, PA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,771 per year, or $38.4 per hour.

Manager - Customer Success Enablement

Penske

Reading, PA • On-site

Other

Posted 22 days ago

Job description

Position Summary:

The Customer Success team is integral to the overall success of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we're building products that our customers love. The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of Customer Success will play a key role in ensuring that CSMs help customers to achieve their desired outcomes with our products and services.

This individual will be responsible for the hiring, training, and managing of the CSM members of the Success team. They will also be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives.

This position is based out of our corporate headquarters in Reading, PA 4 days per week and 1 day per week of work from home.

Major Responsibilities:

• Recruit, Hire, Onboard, and Develop CSMs

• Help to develop CS Enablement Strategy

• Monitor efficacy of CS Programs

• Customer Success Upskilling

• Customer Success Competency

• Manage and Enable Customer Success team

• Other projects and tasks as assigned

Qualifications:

• Bachelor’s degree preferred in Business Administration, Marketing, Management, Communication, Technology, etc. If no degree, equivalent work experience is required.

• Minimum 5 years prior experience in Customer Success, Account Management or other related customer-facing roles.

• Interviewing / Hiring / Firing experience

• Minimum 2 years of people management experience

• Has demonstrable leadership skills

• Customer Service skills

• Excellent communication skills, both written and verbal

• Detail oriented with strong organizational and time management skills

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Other Corporate

Job Family: Customer Experience

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2608223

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