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Customer Success Program Manager Jobs in Ranshaw, PA

D&H

Program Manager

Harrisburg, PA · Hybrid

Program Manager This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL. D&H ... Experience with customer and vendor interaction or working with clients. * Ability to multi task ...

Wawa, Inc.

Customer Service Supervisor

Sunbury, PA · On-site

$21 - $28.30/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... programs, policies, and store technology components. * Manage cash processes, inventory, vendor ...

Home Depot

Pro Customer Service/Sales

Saint Clair, PA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Home Depot

Pro Customer Service/Sales

Bloomsburg, PA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... is a success. Collaboration is key, with team members working together to maintain a clean ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Ranshaw, PA

Customer Success Program Manager information

See Ranshaw, PA salary details

$30.9K

$78.9K

$133K

How much do customer success program manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success program manager in Ranshaw, PA is $78,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What cities near Ranshaw, PA are hiring for Customer Success Program Manager jobs? Cities near Ranshaw, PA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Ranshaw, PA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,916 per year, or $37.9 per hour.

Customer Success Manager (PA)

Sylvan Health

Selinsgrove, PA • On-site

Full-time

Medical, PTO

Posted 22 days ago

Job description

Company Overview

Sylvan Health is a venture-backed healthcare innovator, transforming care delivery by seamlessly integrating nutrition and lifestyle interventions into primary and specialty care practices. Our unique care model combines clinical expertise with cutting-edge technology, empowering providers to deliver impactful, evidence-based nutrition and lifestyle services that drive better patient outcomes and enhance practice profitability. As we rapidly scale, we're looking for a dynamic, results-oriented Customer Success Manager (CSM) to support our customers at Sylvan Health. 

Position Overview

The CSM will own the relationships with Sylvan Health's provider partners, serving as the primary point of contact to ensure long-term partnership success and satisfaction. This role is responsible for building trusted relationships with providers and administrative staff, supporting day-to-day needs, and driving engagement through proactive communication, education, and on-site presence. The CSM will play a critical role in helping providers successfully participate in Sylvan Health's services while acting as a trusted advisor and advocate for partner needs internally. This is a field-forward role requiring regional traveling 80% a week to conduct onsite meetings, increase provider and patient adoption, and represent Sylvan directly. This role requires travel driving between clinic sites within the assigned market region (Pennsylvania and Maryland).

Key Responsibilities

       Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs

       Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement

       Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach

       Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption

       Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success

       Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes

       Maintain accurate documentation of provider interactions, feedback, and activities

       Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements

       Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically

       Problem Solving workflow challenges to help facilitate incremental referrals into the program

       Implement new services and products for existing partners

Requirements

       5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment

       Bachelor's degree required

       Background in healthcare, business, communications or related field 

       Ability to work independently from a home-based location within a commutable distance of assigned clinic sites

       Travel regularly for work by car

       Proficiency with Microsoft Suite with strong analytical skills and a data driven approach

       AI Tool fluency (Claude, Gemini, Copilot)

       Legally authorized to work in the U.S

Benefits

       Competitive salary + variable incentive bonus compensation and equity

       Remote

       Comprehensive Health Coverage

       PTO

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