Customer Success Program Manager Jobs in Ranshaw, PA

Salary: $2,000 paid Biweekly

About Us

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

As District Manager (DM), you will create the magic by overseeing multiple locations within a designated geographic area as a seasonal team leader. This includes being responsible for vendor relations, employee relations, staffing, scheduling and learning and development.

Our District Manager Will Also

• Promote a positive, collaborative environment and maintain our core values and policies
• Communicate and partner with Regional Manager consistently to drive alignment and overall strategy for designated locations; e.g., establish opening dates, hours of operation, special events and concerns/issues
• Prepare each location for a timely opening with completion of hiring, inventories, equipment setup/testing, staff scheduling/staff training and bank deposit procedures
• Determine district-wide staffing requirements and ensure hiring/onboarding standards are being met
• Recruit and train qualified Local Managers for each location, assisting each with hiring, onboarding, training, and employee relations as needed
• Manage and support each Local Manager and team; help Local Managers apply upselling techniques to meet/surpass sales goals, oversee inventory/supplies, and assist with staff hiring/terminations
• Develop district strategies and implementation plans to support regional and company initiatives to drive business results and achieve operation excellence
• Establish and maintain positive and successful vendor relations with staff at all locations
• Partner with each mall manager to support a seamless, efficient operation with a focus on guest service and profitability
• Conduct site visits, analyze sales activity and reports, and implement plans to drive a successful operation 
• Participate in weekly team conference calls with Regional Manager
• Respond to all business calls or emails within a timely manner
• Oversee budgeted staff hours, scheduling, timecards and verify daily bank deposits with Local Managers to ensure accurate weekly reporting on our supportive software
• Ensure scheduled season-end breakdown at each location; securing all equipment and preparing a post-season synopsis
• Other duties required/assigned as detailed in Employment Agreement

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Professional attire and good hygiene are a must
• Available to attend mandatory pre-season training
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Ability to travel including overnights, if required
• Available to work a minimum of 40 hours a week or as needed

Knowledge, Experience & Skill

• At least 18 years of age
• High School Diploma plus 4 years equivalent work experience
• Prior proven success managing multiple locations in the retail/service industry
• Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time

Training Included in Onboarding

(Previous Experience Will Be an Advantage)

• Reading, analyzing, and interpreting general business forms
• Composing business correspondence and reports
• Effectively presenting information, responding to Marketing Directors/Local Managers/Staff and customer concerns
• Building on excellent customer service and communication skills
• Solid recruiting and hiring abilities
• Building, managing, motivating, and leading a team
• Time management, prioritization, and effective problem solving
• Operating camera, POS, and other equipment

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Career advancement opportunities
• Referral program
• One free photo package for friends and family per staff member
  • Must be used 2 weeks after the close of each season

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.