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Customer Success Program Manager Jobs in Georgetown, TX

Scorability

Customer Success Manager

Austin, TX · On-site

The Role: We are looking for a Customer Success Manager, Recruiting Platform- who will play a ... Paid parental leave programs so you can focus on family * Company paid 401k contribution of 3% to ...

NinjaOne

Customer Success Manager

Austin, TX · Hybrid

About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone ...

NinjaOne

Customer Success Manager

Austin, TX · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

NinjaOne

Customer Success Manager

Austin, TX · Hybrid

About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone ...

Optimizely

Customer Success Manager

Austin, TX

To get a sneak peek into our culture, find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading ...

HiddenLayer

Customer Success Manager

Austin, TX · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Overhaul Group Inc

Customer Success Manager

Austin, TX · On-site

The Role We are looking for a technically savvy Junior Customer Success Manager (Jr CSM) who ... Employee Assistance Program * Self paced Development & Training program * Rotating company 'Perks ...

Atmosphere TV

Customer Success Manager

Austin, TX · On-site

... success representative * Proficiency with CRM and workflow tools such as SFDC, Pipedrive, Hubspot, Zoho, etc. * Detail-oriented and well organized with a deep commitment to quality work products

ForeFlight

Customer Success Manager

Austin, TX · On-site +1

$51K - $62K/yr

We are seeking a dedicated and passionate person to join our Customer Success Team. In this role ... Ability to create and manage a continuous experience improvement program (scope, milestone ...

Tractian

Customer Success Manager

Austin, TX · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... programs. Responsibilities * Support customers in all matters related to the usage of TRACTIAN ...

Q2 Software, Inc.

Customer Success Manager

Austin, TX · On-site

... programs, internal mobility, and meaningful leadership relationships. We also know that nothing ... Q2 is seeking an experienced and relationship driven Customer Success Manager to steward the ...

Reltio

Customer Success Manager

Austin, TX

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their ...

New

Tractian

Customer Success Manager

Austin, TX · On-site

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... programs. Responsibilities * Support customers in all matters related to the usage of TRACTIAN ...

Swap

Customer Success Manager

Austin, TX · On-site

About the Role As a Customer Success Manager, you will own and grow Swap's top-tier book of business, acting as a trusted partner to our most valuable and complex customers. This is a senior, high ...

Q2

Customer Success Manager

Austin, TX

... programs, internal mobility, and meaningful leadership relationships. We also know that nothing ... Q2 is seeking an experienced and relationship driven Customer Success Manager to steward the ...

Way

Customer Success Manager

Austin, TX

The Role Way is looking for an experienced Customer Success Manager who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, an effective ...

Canals

Customer Success Manager

Austin, TX · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Georgetown, TX

Customer Success Program Manager information

See Georgetown, TX salary details

$30.2K

$77.2K

$130.1K

How much do customer success program manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer success program manager in Georgetown, TX is $77,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Georgetown, TX look for? The top searched job categories for Customer Success Program Manager jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Customer Success Program Manager jobs? Cities near Georgetown, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Georgetown, TX as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $77,177 per year, or $37.1 per hour.

Customer Success Manager

Scorability

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Full-Time
Austin, TX - 4 days per week in our Central Austin office, Fridays remote
Please note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position.
About Scorability:
Scorability has revolutionized college sports recruiting and the camp ecosystem that fuels it. We equip college coaches with powerful data, discovery, and AI-driven evaluation tools-and give athletes and their families a clear, supportive path through the recruiting process. Every year, we serve more than a million athletes, thousands of college coaches in every sport at every level, and tens of thousands of camps, high schools, and clubs nationwide. Scorability is setting the standard for how talent and opportunity connect. The company is headquartered in Austin, Texas.
The Role:
We are looking for a Customer Success Manager, Recruiting Platform- who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our customers (college sports coaching staffs), understand their unique needs, and proactively provide solutions and guidance to help them maximize the value of our software. Through responsiveness, hard work, and your passion to help, you will foster long-term customer relationships that drive company growth. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and have a strong desire to be an early contributor at a start-up tackling a big challenge, we invite you to join us on this journey.
What you'll do:
  • Help new customers onboard with Scorability's software and maximize their use of our services.
  • Build and maintain strong relationships at all key customer accounts.
  • Talk to customers regularly to understand their goals and challenges.
  • Become a Scorability product expert and be great at teaching others how to use it.
  • Resolve customer issues and questions promptly and happily.
  • Promptly respond to customer service inquiries via our ticketing system and phone while providing world-class support in a positive and proactive manner.
  • Work closely with Sales on, and often take a lead role in, the customer renewal process.
  • Strict adherence to our CRM policies to track and manage customer interactions and all related data.

Experience we're seeking:
  • Bachelor's degree in a related field or equivalent experience.
  • 2-5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
  • Expertise in Excel as well as working with large amounts of data.
  • Experience working in a modern CRM.
  • Experience working with Software-as-a-Service (SaaS) product or in the technology or data industries is a must.
  • A strong commitment to customer satisfaction and an understanding of customer needs and expectations.
  • Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • The ability to identify and resolve customer issues and challenges in a proactive and timely manner.
  • Familiarity with software applications and the ability to quickly learn and understand our products.

Perks & Benefits:
  • Stock options: become a shareholder and participate in the value we create together
  • Annual company-wide bonus based on collective success
  • Flexible Time Off + generous holidays off for a good quality of life
  • Health benefits: Medical, Dental, Vision, Basic Life, STD/LTD - 100% paid for full-time Scorability employees
  • Give back: opportunities to serve through our Community Service Program
  • Paid parental leave programs so you can focus on family
  • Company paid 401k contribution of 3% to invest in your future

Scorability will never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We invite all qualified applicants to apply for our open positions.

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