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Customer Success Program Manager Jobs in Georgetown, TX

NinjaOne

Manager, Customer Success

Austin, TX · On-site

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their ...

AlertMedia

Customer Success Manager

Austin, TX · On-site

Hard work pays off The Customer Success Manager will take ownership of managing customer ... Competitive base salary + Uncapped commissions + Company-wide bonus program * Generous and flexible ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their ...

AlertMedia

Customer Success Manager

Austin, TX · Hybrid

Hard work pays off The Customer Success Manager will take ownership ofmanagingcustomer ... Competitive base salary +Uncapped commissions + Company-wide bonus program * Generous and flexible ...

TRACTIAN

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian ... programs. Responsibilities * Support customers in all matters related to the usage of TRACTIAN ...

Tractian

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian ... programs. Responsibilities * Support customers in all matters related to the usage of TRACTIAN ...

ASSA ABLOY

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...

Assa Abloy

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

ASSA ABLOY

Customer Success Manager

Austin, TX

Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | Department: Customer Success About SiteOwl: SiteOwl is a B2B SaaS platform used by physical security integrators and ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a holdings company operating a group of businesses in the returns, overstock, and resale sector. Its ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a holdings company operating a group of businesses in the returns, overstock, and resale sector. Its ...

Automation Anywhere

Customer Success Manager

Austin, TX · On-site

$215K - $225K/yr

We are looking for a Customer Success Manager to join our growing team. We are seeking a person who ... Experience in building successful intelligent automation programs resulting in significant value to ...

BigCommerce

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. We connect the tools and systems that power ...

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...

MicroStrategy

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

DealHub

Customer Success Manager

Austin, TX · Remote

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

NinjaOne

Customer Success Manager

Austin, TX · On-site

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Georgetown, TX

Customer Success Program Manager information

See Georgetown, TX salary details

$30.2K

$77.2K

$130.1K

How much do customer success program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success program manager in Georgetown, TX is $77,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Georgetown, TX look for? The top searched job categories for Customer Success Program Manager jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Customer Success Program Manager jobs? Cities near Georgetown, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,177 per year, or $37.1 per hour.

Manager, Customer Success

NinjaOne

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Description
About the Role
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.
Location: Hybrid remote in Austin, TX. In the office 4-days per week.
What You'll be Doing
Team Leadership and Development:
  • Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals.
  • Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
  • Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.
Strategic Account Management:
  • Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention.
  • Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
  • Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.
Drive Customer Growth:
  • Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
  • Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
  • Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.
Operational Excellence:
  • Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
  • Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
  • Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.
Customer Advocacy:
  • Act as a customer advocate, championing their needs and feedback within the organization.
  • Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
  • Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
  • Other duties as needed.
About You
  • 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
  • Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles.
  • Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
  • Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
  • Customer-focused, with a passion for providing exceptional service and value.
  • High levels of organization and the ability to prioritize tasks effectively.
  • Ability to work collaboratively with cross-functional teams and influence without direct authority.
  • Excellent written and verbal communication skills.
  • Experience in the SaaS/cloud industry or within the IT industry is a plus.
  • Experience with Salesforce,
  • You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams.

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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