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Customer Success Program Manager Jobs in Denver, PA

Penske

Manager - HR Project Portfolio

Reading, PA · On-site

... customer success. Visit Go Penske to learn more. Required Qualifications: Bachelor's Degree ... Previous experience leading others PMP or other program management certification a plus Experience ...

Penske

Manager - HR Project Portfolio

Reading, PA · On-site

... customer success. Visit Go Penske to learn more. Required Qualifications: Bachelor's Degree ... Previous experience leading others PMP or other program management certification a plus Experience ...

Penske

Customer Service Coordinator 2nd Shift

Lancaster, PA · On-site

$17.50 - $22.75/hr

... and manage the shop work plan. This position is located at the Penske facility at 1930 Lasalle ... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ...

Penske

Customer Service Coordinator 2nd Shift

Lancaster, PA · On-site

$17.50 - $22.75/hr

... and manage the shop work plan. This position is located at the Penske facility at 1930 Lasalle ... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Denver, PA

Customer Success Program Manager information

See Denver, PA salary details

$31.2K

$79.8K

$134.5K

How much do customer success program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success program manager in Denver, PA is $79,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Denver, PA look for?

The top searched job categories for Customer Success Program Manager jobs in Denver, PA are:

What cities near Denver, PA are hiring for Customer Success Program Manager jobs?

Cities near Denver, PA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Facilities Program Supervisor

Manheim Township

Lancaster, PA • On-site

$20/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Monitor facilities during programs to ensure safe and responsible use and perform opening and closing procedures.

  • Greet, direct, and provide customer service to program participants while ensuring compliance with safety standards and rules.

  • Respond to incidents, accidents, and emergencies, and communicate issues to the Youth Program Manager.

Job description

Job Title: Facilities Program SupervisorDepartment: Parks and RecreationReports To: Youth Program ManagerSupervisory Responsibilities: YesSafety Sensitive: NoClassification: Non-ExemptJob Level: 3Driving Status: NoWork Environment: MTSD SchoolsSummary: Ensure Manheim Township School District's facilities are being used in compliance with school safety standards. Greet and direct program participants to their designated locations. Monitor facilities during the program to ensure safe and responsible use. Perform opening and closing procedures and ensure that all equipment is secured.Essential Functions1. Ensure participants and volunteers are entering and exiting facilities according to the school district's safety standards.2. Interact respectfully and professionally with all participants.3. Act as a positive ambassador for the Township.4. Provide customer service and direct program participants.5. Ensure that participants stay in compliance with school district rules and regulations during the program.6. Ensure the facility is kept free of any litter/spills before leaving the premises.6. Assist with program setup and ensure that all equipment is secured before leaving the premises. Minor clean-up from program participants as needed.7. Communicate issues and concerns to the Youth Program Manager and submit shift reports electronically.8. Must be available to work weekday evenings and Saturdays, December-March.9. Respond to incidents, accidents, and other emergencies and notify proper staff/authorities as part of the township's emergency action plan.Physical Requirements1. Ability to stand, sit, and walk for extended periods of time.2. Ability to frequently reach with hands and arms, push items overhead, occasionally stoop, kneel, or crouch.3. Ability to talk, hear, and see. This position requires hearing abilities, including hearing normal conversations, alarms, and other emergency signals. Specific vision abilitiesrequired by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. 4. Ability to work outside. Occasionally, this position may require working outside.5. Dexterity is mandatory as this job requires frequent use of hands and fingers.6. Occasionally lift up to 15 pounds.Competencies1. Engage with program participants and volunteers in a positive manner2. Enforce school district rules and regulations3. Provide information and direct participantsSkills1. Public speaking2. Conflict resolution3. Leadership qualities4. Decision Making – uses logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions.5. Interpersonal Relationships – develops and maintains cooperative and professional relationships with the public6. Customer Service – ability to provide an excellent experience for participants by anticipating and meeting customer needs.Abilities1. Communicate effectively with the public.2. Give clear and concise instructions.Additional Eligibility Requirements1. Must pass required State, Federal, and FBI Background Checks2. Must obtain CPR/AED Certification within 60 days of employment3. Ability to provide reliable transportation as required by the nature of the position.4. Possess a valid driver's licenseDisclaimerThis job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.