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Customer Success Program Manager Jobs in Denver, PA

JB Poindexter & Co., Inc.

Senior Program Manager

Reading, PA · On-site

$111K - $111K/yr

The Senior Program Manager will be executing multiple projects at one time, potentially in ... Adheres to Quality policy by exceeding customer expectations, being customer focused and supporting ...

Diakon

Program Manager (Dependency Court)

Coatesville, PA · On-site

$15K/yr

Responsible for supervising the overall program which supports parents involved in dependency court ... customer service training. We offer continuing training and education, provide the ability for ...

Diakon

Program Manager (Dependency Court)

Coatesville, PA · On-site

$15K/yr

Responsible for supervising the overall program which supports parents involved in dependency court ... customer service training. We offer continuing training and education, provide the ability for ...

Penske

Director, Customer Data and Insights

Reading, PA · On-site

... in CRM administration, Revenue Operations, Customer Success Operations, or analytics-preferably ... programs and services. Strong cross-functional collaboration and influence skills - across Sales ...

New

Penske

Director, Customer Data and Insights

Reading, PA · On-site

... in CRM administration, Revenue Operations, Customer Success Operations, or analytics-preferably ... programs and services. Strong cross-functional collaboration and influence skills - across Sales ...

New

Penske

Director, Customer Data and Insights

Reading, PA · On-site

... in CRM administration, Revenue Operations, Customer Success Operations, or analytics-preferably ... programs and services. • Strong cross-functional collaboration and influence skills - across ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Denver, PA

Customer Success Program Manager information

See Denver, PA salary details

$31.2K

$79.8K

$134.5K

How much do customer success program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success program manager in Denver, PA is $79,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Denver, PA look for?

The top searched job categories for Customer Success Program Manager jobs in Denver, PA are:

What cities near Denver, PA are hiring for Customer Success Program Manager jobs?

Cities near Denver, PA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Senior Program Manager

JB Poindexter & Co., Inc.

Reading, PA • On-site

$111K - $111K/yr

Full-time

Re-posted 4 days ago

Job description

Company and Position Overview:
J.B. Poindexter & Co., Inc. (JBPCO) is a privately held, diversified manufacturing company forecasting over $2.5B in annual revenues and employing over 8,000 team members. The six operating subsidiaries, covering 60 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, ambulances, electric and alternative fuel vehicles, and expandable foam plastic packaging. For more information, visit https://www.jbpoindexter.com.
Senior Program Manager will be responsible for leading automation projects from concept to implementation across JBPCO's manufacturing sites. The project's life cycle includes, but is not limited to identifying automation opportunities, justifying, developing concepts, writing the scope of work, selecting the preferred vendor/integrator, business case development/presentation, design validation, ensuring the design & build follows JBPCO standards, and launching the solution at the plant. The Senior Program Manager will be executing multiple projects at one time, potentially in different facilities across North America that vary from welding chassis frames, laying fiberglass to machine tending to general assembly.
Essential Job Functions:
  • Lead and support manufacturing initiatives aimed at process improvements through the targeted implementation of automated processes that drive improvements in key corporate metrics for safety, quality, cost and throughput.
  • Leads Concept-to-Commissioning process for automation systems, working with our internal manufacturing customers and the external system integrators.
  • Help define better business processes that support the transformation and automation of JBPCO's manufacturing footprint.
  • Drives cross-functional engagement and stakeholder alignment to advance key projects, strategies, and initiatives, including the formulation, justification, and presentation of capital investment (CapEx) proposals and business cases that support organizational objectives.
  • Confers with planning and design staff concerning product design and tooling to ensure efficient Lean production methods.
  • Confers with management, engineering, and other staff regarding manufacturing capabilities, production schedules, throughput ramp up plans, and other considerations to facilitate production processes.
  • Leads cross-functional collaboration with subject matter experts to evaluate manufacturing requirements, develop innovative process solutions, assess project cost implications, and establish best-in-class manufacturing practices.
  • Collaborate on the development and implementation of standardized work instructions, PFMEAs, and other control plans to ensure quality and consistency.
  • Develop equipment specifications (RFQ) to meet manufacturing requirements, and negotiate for purchase of equipment, materials, or parts. Evaluate equipment according to specifications and quality standards through design reviews, and gated acceptance testing.
  • Works with Business Units on production times, staffing requirements, and related costs to provide information for stakeholder decisions.
  • Adheres to Quality policy by exceeding customer expectations, being customer focused and supporting continuous improvement activities.
  • Adheres to JBPCO and industry safety policies and standards 100% of the time, including but not limited to, RIA, ANSI, ISO, IEEE, and NFPA.
  • Execute internal concept development workshops with the manufacturing sites to define base project scope. Output to include, base process, automation selection, man-machine charts, cardboard mockups, cost estimates
  • Utilize project management skills to maintain an appropriate level of project control with respect to project budget, project timeline, resource allocation, document control, and issuance of purchase orders.
  • Create and maintain the required level of control with all JBPCO documents, included but not limited to, solid models, drawings, procedures, and work instructions.
  • Leads design reviews, build validation, FAT and SAT with the supplier ensuring the full representation of JBPCO is integrated into the process.
  • Delivers comprehensive project updates to leadership and cross-functional stakeholders, providing visibility into progress, risks, dependencies, and mitigation strategies to support informed decision-making
  • Lead training efforts across the enterprise to enable manufacturing operations to be self-sufficient at running, maintaining, and modifying automation systems.
  • Execute or assist vendors/integrators with standardized Task-Based Risk Assessment in accordance with A3 and JBPCO (ANSI/RIA TR R15.306).
  • Work with maintenance on policies, procedures, and spare parts.
  • Lead and train the Business Units on automation safety standards, mechanical and electrical.
  • Coach and mentorship to junior engineers to help build internal capabilities on project management across the enterprise.
  • Partner with site-level engineers, operations leaders, and corporate stakeholders to deploy best practices, standards, and advanced technologies.
  • Conduct process capability analysis, time studies, and value stream mapping to identify and eliminate waste.
  • Serve as a technical resource for new product introductions (NPIs), manufacturing cell designs, and layout optimization.
  • Stay current with emerging manufacturing technologies (e.g., Industry 4.0, robotics, additive manufacturing) and assess their fit within the organization.
  • Stay current with project management standards and technical skills to support and serve JBPCO's business units.

Qualifications:
  • A self-starter with strong project leadership experience.
  • Has experience successfully leading projects transforming a traditional low volume/high mix manual manufacturing environment over to Automation.
  • Proven ability to lead various sizes of manufacturing projects and drive measurable improvement in cost, quality, safety, or delivery metrics.
  • Experience with various types of automation, automation vendors, and automation applications.
  • Experience working in a high-volume, complex manufacturing environment and/or high-mix, low volume manufacturing environment.
  • Ability to communicate, collaborate, and build rapport with personnel at all levels in a manufacturing environment.
  • Understanding of manufacturing design elements/tools/systems, processes, and regulatory requirements.
  • Understanding of design principles such as Data Analysis, DOE, FMEA, DFM/DFA.
  • Must possess excellent automation/electrical/mechanical aptitude.
  • Ability to work collaboratively within a team as well as independently.
  • Must have a passion and strong working knowledge for safety, workplace organization, and continuous improvement with a focus on Lean Manufacturing, Six Sigma, and Lean implementation.
  • Proficient with computer systems and software packages such as Microsoft Word, Excel, PowerPoint, Outlook (email), Microsoft Project or Smartsheet, and JD Edwards.
  • Optional: 3D CAD Competency (SolidWorks, Draftsite or similar software preferred).
  • Optional: Visual Basic Programming, Ladder Logic, or other programming knowledge.

Education:
  • BSME, BSIE, BSEE or equivalent.
  • Ten years or more of directly related experience in a manufacturing engineering or advanced manufacturing role, preferably in a multi-site or complex manufacturing environment. A minimum of five years must be in program/project leadership.
  • Preferred: Certifications in PE, Lean Six Sigma, PMP, or relevant engineering credentials.

Travel Expectation:
  • 35-50%.
  • Must have a valid driver's license and passport.

JB Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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