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Customer Success Program Manager Jobs in Denver, PA

Diakon

Program Manager (Dependency Court)

Coatesville, PA · On-site

$15K/yr

Responsible for supervising the overall program which supports parents involved in dependency court ... customer service training. We offer continuing training and education, provide the ability for ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Denver, PA

Customer Success Program Manager information

See Denver, PA salary details

$31.2K

$79.8K

$134.5K

How much do customer success program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success program manager in Denver, PA is $79,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Denver, PA look for? The top searched job categories for Customer Success Program Manager jobs in Denver, PA are:
What cities near Denver, PA are hiring for Customer Success Program Manager jobs? Cities near Denver, PA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you

Residential Program Manager - IDD Services

Masonic Village at Elizabethtown

Elizabethtown, PA • On-site

$53K - $72K/yr

Full-time

PTO

Re-posted 11 days ago

Job description

Residential Program Manager - IDD Services
Bleiler Cottages
Full Time | Days
Work from home flexibility - up to 2 days/week!
Pay: $53,500 - $72,800/year (Based on experience)
We take pride in our strong company culture and our commitment to creating a great place to work.
Masonic Villages of Pennsylvania - Elizabethtown Campus - is immediately hiring for a Residential Program Manager - IDD Services.
As a Residential Program Manager - IDD Services, you will carry out our Mission of Love by supporting the overall operation and coordination of assigned residential services for individuals with intellectual and developmental disabilities (IDD). The Residential Manager will be responsible for the operations of the home, per our organizational policies and regulations to include the health and well-being of our residents
Our Residential Program Manager - IDD Services is responsible for the following:
  • Participates as needed in assisting resident's with activities of daily living, including work, recreation and scheduling of appointments. Have close personal interchange with residents and ensure a home-like atmosphere.
  • Develop the annual budget preparation and monitoring of financial operations with oversight. Manage financial operations and keeping expenses in line with the budget.
  • Manage compliance of cottage policies, and procedures. Advises supervisor of any issues related to program operation, problems and concerns.
  • Leads hiring process. Supervises and evaluates staff to assure the provision of quality services and coordination of effort. Process and monitor payroll bi-weekly with accuracy following guidelines
  • Function as an advocate for the resident and his/her family. Supporting decisions in the best interest of our program and residents. Notify family and supervisor with significant change/s in resident's condition or hospitalization according to policy.
  • Completes admission requests, tours, general information for residents, families, with visits, interviews and assessment of potential customers for appropriateness of admission.
  • Develop, coordinate, review and ensure implementation of individual support plans with residents, family members and appropriate agencies.
  • Maintain knowledge of state regulations and monitor assigned staff for continued compliance of regulations. Complete necessary documentation and preparation for annual inspections. Completes reportables and plan of corrections to the state.
  • Attend in-service programs and stay abreast of current theories and practices with the developmentally disabled. Including but not limited to: HCSIS/EIM, IM reporting and participating in 24 hours of annual training. Maintain current medication certification.
  • Coordinate and maintain records for staff. To include but not limited to required 24 annual hours of training as related to human services, resident diagnoses/needs and the medication administration annual practicum.
  • To be available for emergency calls concerning Bleiler Caring Cottage staff and Residents as indicated by schedule.

What You Need as a Residential Program Manager - IDD Services:
  • Qualified by certification of Act 33.
  • At least 18 years of age or older.
  • Associate Degree in Administration, Human Services, or a related field plus four years' experience working with individuals that have developmental disabilities or Bachelor's Degree plus two years' experience or Master's Degree plus one year of experience
  • Good written, oral, organizational and basic computer skills
  • Certification in medication administration is preferred.
  • Obtain and maintain certification as certified investigator for abuse is preferred.
  • Obtain and maintain CPR and 1st aid certification.

With over 145 years of providing award-winning care and services across the state of PA, Masonic Villages is driven by our Mission of Love to assist individuals in realizing their potential and enjoying the highest possible quality of life.
Why Choose Masonic Villages:
Each campus is supported by dedicated leaders who are fully invested in our Mission of Love and hiring like-minded individuals who are committed to providing heartfelt customer service and contributing to our team environment. We offer a comprehensive benefits and perks package to our employees supporting a premium employment experience, including but not limited to:
  • Comprehensive industry-leading benefits package ***
  • Vacation Time/Flex Time and Paid Holidays ***
  • Discounted Grocery gift cards
  • Discounts for onsite Daycare
  • Free Gym and Pool Membership ***
  • Paid lunch break ***
  • Cell phone discounts, shoe discount and discounted tickets for movies, theme parks, hotels, and MORE!
  • Employer matched Retirement Savings with free financial planning ***
  • Employer - sponsored Employee Assistance Program (EAP)
  • A commitment to growing our next generation of professionals with tuition and educational reimbursement/leadership and mentorship programs available.

Key: *** = Full Time & Part Time Regular Staff Only
We are proud to be an equal opportunity employer.

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