Customer Success Program Manager Jobs in Boise, ID

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Plans and implements projects that support the sales organization. Assists sales organization in providing technical and administrative product information. Works with market research team to ensure market analysis data is used for quoting customer prices. Prepares the distribution of accounts to the Sales Representatives and updates the automated tracking system, such as CRM. Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements.

• Provide program oversight, governance, and customer interface through monthly reviews and quarterly executive check-ins.
• Maintain global tracking, ensuring clear ownership and deliverables while providing dotted-line guidance and direction to regional managers to ensure consistency.
• Establish the methodology for determining baseline performance including RPT and SDU, manage project scope and scope adjustments, and develop the expertise to define how value is calculated and validated.
• Working closely with CSBG to align on commercial billing and accountable for providing details on program performance. Additionally, you will serve as the escalation point for internal, CSBG, and customer concerns and resolution.

• Leads people who perform project management duties involving cross-functional teams focused on delivery of internal products or administrative systems.
• Oversees plans and directs schedules as well as project budgets.
• Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel.
• Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule and within budget constraints.
• May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Typically requires a minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience.
• Work Category: Onsite Flex 3 days in office
• Travel: 40% Travel

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.