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Customer Success Program Manager Jobs in Baltimore, MD

Obvio Inc

Program Coordinator

College Park, MD · On-site

This role serves as the bridge between court operations, customer success, and program ... Demonstrated ability to manage detailed administrative processes (documentation, scheduling ...

Leidos

Program Manager

Laurel, MD · On-site

... customers' success. Guided by our Mission, Vision, and Values, Leidos empowers its teams ... About the Opportunity Leidos is seeking an experienced Program Manager to lead execution of a ...

Leidos

Program Manager

Laurel, MD · On-site

... customers' success. Guided by our Mission, Vision, and Values, Leidos empowers its teams ... About the Opportunity Leidos is seeking an experienced Program Manager to lead execution of a ...

Insight Global

Customer success lead

Baltimore, MD · On-site

$100K - $125K/yr

IG is searching for a customer success lead for an energy client in Baltimore, Maryland. * Serve as ... within program guidelines. * Perform analysis on bidding/scheduling to ensure portfolio ...

Leidos

Program Manager

Annapolis, MD · On-site

$154K - $278K/yr

... our customers' success. We empower our teams, contribute to our communities, and operate ... The National Security Sector (NSS) is hiring for a Senior Program Manager to lead execution on a ...

Leidos

Program Manager

Annapolis Junction, MD · On-site

$154K - $278K/yr

... our customers' success. We empower our teams, contribute to our communities, and operate ... The National Security Sector (NSS) is hiring for a Senior Program Manager to lead execution on a ...

Sealing Technologies

Program Manager (Deputy)

Columbia, MD · On-site

$100K - $137K/yr

Success in this position depends on leading through influence across functional teams, identifying risks before they reach the customer, and owning day to day execution. As the Deputy Program Manager ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Baltimore, MD

Customer Success Program Manager information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do customer success program manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success program manager in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Baltimore, MD?

For Customer Success Program Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Program Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Program Manager jobs?

Cities near Baltimore, MD with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,536 per year, or $39.7 per hour.

Customer Success Manager (PR & Communications)

Hire Hangar

Laurel, MD • On-site

Other

Re-posted 20 days ago

Job description

Technical Customer Success Manager (PR & Communications)

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Location | Columbia, Maryland (On-Site) Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

Key Responsibilities:

  • Onboard new clients and guide them through platform setup, dashboards, and alerting tools
  • Help clients interpret narrative and social listening data to inform their communications strategy
  • Build and deliver client-facing reports summarizing platform insights and emerging trends
  • Serve as the primary point of contact for client questions, training, and ongoing support
  • Manage renewals and identify opportunities to expand client engagement with the platform
  • Relay client feedback internally to support product improvements
  • Collaborate with internal teams to ensure a smooth, high-touch client experience

Required Qualifications:

  • Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
  • Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
  • Strong written and verbal communication skills with a polished, client-facing style
  • Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

Preferred Qualifications:

  • Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
  • Experience working with corporate, brand, or enterprise-level clients
  • Background at a PR or communications agency supporting external clients

Tools & Technology:

  • Client-facing analytics/dashboard platform
  • Google Workspace
  • Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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