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Customer Success Program Manager Jobs in Idaho (NOW HIRING)

Syringa Networks

Customer Program Manager

Boise, ID · On-site

Customer Success * Vendors and Carrier Partners * Facilitate alignment meetings and decision-making ... program management methodology across the organization. Mentorship & Development * Serve as a ...

Syringa Networks LLC

Customer Program Manager

Boise, ID · On-site

Customer Success * Vendors and Carrier Partners * Facilitate alignment meetings and decision-making ... program management methodology across the organization. Mentorship & Development * Serve as a ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A ...

iCIMS

Customer Success Manager

Boise, ID · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

SHI GmbH

Customer Success Manager - VMware

Boise, ID · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to articulate VMware's renewal program - Intermediate Other Requirements * Completed ...

EDB

Principal Customer Success Manager

Boise, ID · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Cartwheel

Customer Success Manager, West

Boise, ID · On-site

$110K/yr

Cartwheel is an early-stage company building a new kind of mental health program for kids that puts ... ABOUT THE ROLE As a Customer Success Manager, you will serve as the customer success manager and ...

Duetto Research

A proven track record in a senior customer-facing role - Customer Success, Account Management, or Consulting - with demonstrated ability to manage enterprise accounts and executive-level stakeholders ...

Lightcast

Customer Success Associate - 1014

Moscow, ID · On-site

As a Customer Success Associate, you will build strong client relationships, support product ... Experience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Idaho

Customer Success Program Manager information

See Idaho salary details

$30.6K

$78.2K

$131.7K

How much do customer success program manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success program manager in Idaho is $78,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Idaho?

For Customer Success Program Manager jobs in Idaho, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Idaho look for?

The top searched job categories for Customer Success Program Manager jobs in Idaho are:

What cities in Idaho are hiring for Customer Success Program Manager jobs?

Cities in Idaho with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,155 per year, or $37.6 per hour.

Customer Program Manager

Syringa Networks

Boise, ID • On-site

Full-time

Posted 6 days ago

Job description

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through successful service activation.
This role serves as the customer advocate during implementation, ensuring alignment between customers, Sales, Operations, Engineering, Customer Success, and external vendors.
The CPM owns large-scale programs that may involve multiple locations, phased deployments, construction dependencies, carrier coordination, and executive stakeholder management. In addition to managing strategic customer initiatives, the CPM provides leadership and mentorship to Customer Delivery Managers by promoting project management best practices, risk management, and delivery excellence.
The Customer Program Manager plays a critical role in ensuring Syringa delivers exceptional customer experiences while successfully executing high-value, business-critical projects.
Core Responsibilities
Strategic Program Management
  • Lead Syringa's largest and most complex customer implementations.
  • Manage multi-site, multi-phase, and high-visibility customer projects.
  • Develop project plans, timelines, milestones, and communication strategies.
  • Identify project dependencies and coordinate resources across departments.
  • Drive accountability among internal teams and external partners.
  • Ensure customer expectations are aligned with operational realities.

Customer Engagement
  • Serve as the primary point of contact for customer implementation projects.
  • Lead kickoff meetings and project reviews.
  • Establish communication cadence with project stakeholders.
  • Provide proactive updates on milestones, risks, and project status.
  • Build confidence and trust throughout the implementation lifecycle.
  • Coordinate efforts between:
  • Sales
  • Customer Delivery
  • Operations
  • Engineering
  • Customer Success
  • Vendors and Carrier Partners
  • Facilitate alignment meetings and decision-making discussions.
  • Ensure commitments made to customers are achievable and supported internally.
  • Promote accountability across project stakeholders.

Project Governance & Risk Management
  • Maintain project plans, risk registers, and status reporting.
  • Identify risks, roadblocks, and resource conflicts early.
  • Escalate issues appropriately and drive resolution.
  • Ensure all stakeholders remain informed and aligned.
  • Monitor project health and recommend corrective actions when necessary.

Delivery Excellence & Process Improvement
  • Establish and improve project management standards, tools, and reporting.
  • Develop implementation playbooks and best practices.
  • Analyze recurring delivery challenges and recommend improvements.
  • Contribute to CX operational maturity and scalability initiatives.
  • Assist in defining program management methodology across the organization.

Mentorship & Development
  • Serve as a resource and mentor for Customer Delivery Managers.
  • Support development of project management skills within the CX team.
  • Share lessons learned and implementation best practices.
  • Assist with onboarding and training of new delivery personnel.

Requirements
Required Qualifications:
  • 5+ years of project, program, implementation, or service delivery management experience.
  • Experience managing complex customer-facing projects.
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to manage multiple priorities simultaneously.
  • Proven experience coordinating cross-functional teams.
  • Strong problem-solving and conflict-resolution capabilities.
  • Experience presenting to executive-level stakeholders.

Preferred Qualifications:
  • Telecommunications, technology, managed services, or SaaS experience.
  • PMP, CAPM, Agile, or equivalent project management certification.
  • Experience managing multi-site implementations.
  • Familiarity with NetSuite, CRM, project management, or service delivery platforms.

Key Performance Indicators
  • Strategic project delivery success rate
  • On-time milestone completion
  • Customer satisfaction during implementation
  • Reduction in project escalations
  • Risk identification and mitigation effectiveness
  • Program profitability and delivery efficiency
  • Successful handoff to Customer Success
  • CDM mentorship and development contributions

What Success Looks Like
  • Syringa's largest and most complex customer projects are delivered successfully.
  • Customers feel informed, confident, and supported throughout implementation.
  • Risks are identified early and proactively managed.
  • Internal teams operate with clear accountability and alignment.
  • Delivery processes become more scalable, predictable, and efficient.
  • Customer Delivery Managers develop stronger project management capabilities.
  • Strategic customer programs strengthen customer trust and long-term relationships.

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