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Customer Success Product Manager Jobs in Reston, VA

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Armis

Technical Customer Success Manager

Arlington, VA · On-site

$139K - $188K/yr

Partner with Product, Engineering, Support, and Sales teams to drive account success. What We ... Customer Success Manager, Technical Account Manager, or related customer-facing technical role ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Monitoring product usage and adoption data to understand how each customer is engaging with their ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... Gather customer feedback to drive product improvements and advocate for user needs internally

IOTAP Inc.

Customer Success Manager

Reston, VA

... Success Manager , you will partner with customer stakeholders to understand their business ... Gather customer feedback to drive product improvements and advocate for user needs internally

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Monitoring product usage and adoption data to understand how each customer is engaging with their ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Everfox delivers trusted connectivity to protect the world's most critical ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

Nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the ... Identify and execute on opportunities to grow spend and new product adoption * Drive upsell and ...

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Showing results 21-40

All JobsCustomer Success Product JobsCustomer Success Product Manager JobsCustomer Success Product Manager Jobs in Reston, VA

Customer Success Product Manager information

See Reston, VA salary details

$53.6K

$165.8K

$204.9K

How much do customer success product manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success product manager in Reston, VA is $165,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,700.00 and $204,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success product manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

How does a customer success product manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

What is a customer success product manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.
What are popular job titles related to Customer Success Product Manager jobs in Reston, VA? For Customer Success Product Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Product Manager jobs in Reston, VA look for? The top searched job categories for Customer Success Product Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Product Manager jobs? Cities near Reston, VA with the most Customer Success Product Manager job openings:
Customer Success Product Manager jobs near you
Infographic showing various Customer Success Product Manager job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $165,838 per year, or $79.7 per hour.

Customer Success Manager

Citian

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems - roads, rail, transit, bicycle, pedestrian - operate.
Our tech solutions:
  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:
  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

Your Citian Advantage:
  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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