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Customer Success Operations Jobs in Ohio (NOW HIRING)

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Customer Success Operations information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success operations in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Ohio?

The most popular types of Customer Success Operations jobs in Ohio are:

What are popular job titles related to Customer Success Operations jobs in Ohio?

For Customer Success Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Ohio look for?

The top searched job categories for Customer Success Operations jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Operations jobs?

Cities in Ohio with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Manager- Education

Vector Solutions

Cincinnati, OH • On-site

$50K - $65K/yr

Full-time

Medical, Retirement

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes.
What You'll Do:
  • Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption.
  • Serve as primary contact for administrators in your book of business.
  • Conduct regular business reviews to achieve success against customer goals.
  • Proactively communicate platform updates, best practices, and progress against open issues to your book of business.
  • Identify and escalate major product issues, client concerns, and retention risks.
  • Host best practices webinars and office hours on a rotating schedule.
  • Participate with User Acceptance Testing as requested by senior leadership.
  • In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.
  • Contribute to team projects as directed by leadership.
  • Serve as point of escalation for customer support issues.
  • Thoroughly understand your product, including independently providing demonstrations to customers.
  • Identify, document, and resolve issues that occur including assisting junior team members with problem solving.
  • Assisting senior team members.
  • Other duties as assigned.

Requirements
What We're Looking For:
  • 3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management.
  • Ability to perform in a self-managed environment.
  • Excellent interpersonal skills needed to develop strong business relationships with clients.
  • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
  • Confidence presenting new ideas to clients and high-level executives.
  • Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
  • Excellent communication skills verbally and written in addition to presentation skills.
  • Strong work ethic and ability to work independently with minimal supervision.
  • Excellent organizational skills.
  • Ability to adapt to new conditions, assignments, and deadlines.
  • Excellent time management, goal setting and prioritization capability.
  • Thrives working in a fast-paced, team environment.
  • Able to travel onsite to assist customers when needed - no more than 10%.
  • Bachelor's degree in a related field preferred.

What You Can Expect From Us:
  • Friendly, open, and casual work environment
  • Comprehensive benefits package effective the first of the month after hire
  • Matching 401(k) retirement plan
  • Healthy work-life balance with flexible work arrangements and generous time off
  • Generous referral incentive program
  • Tuition Reimbursement Program
  • Pet Insurance
  • OnePass Gym/Wellness Discount Program
  • Calm Health-Employee Membership
  • Company social events
  • Employee Resource Groups
  • Philanthropic opportunities

What We Value:
  • Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
  • Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
  • Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
  • Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
  • Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
  • Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
  • Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Who We Are:
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations across education, commercial, and public safety sectors. Our AI-driven software brings training, safety, and workforce operations together, embedded into daily workflows to boost readiness, reduce risk, and drive high-performance results.
We help keep the people who protect and serve others safe on the job. From firefighters and EMS crews, to educators and commercial workforces, we use AI-powered training, workforce scheduling, and performance management to build sharper skills and stronger readiness.
We have approximately 700 team members globally, headquartered in Tampa, FL, with additional offices in Cincinnati, OH, Bloomington, IN, New York, NY, San Diego, CA, and Manila, Philippines. Our mission: empower everyday heroes to make safer, smarter, better decisions.
Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.
Compensation Disclaimer: The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.
Salary Description
50-65K + variable pay

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