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Customer Success Operations Jobs in Ohio (NOW HIRING)

Hyland

AVP, Customer Success

Westlake, OH · On-site

This leader is responsible for establishing success strategies, driving execution against operational plans, and leveraging data-driven insights to mitigate risk, improve customer outcomes, and ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling customer success operations. * Actively participate in developing customer ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics. * Create and execute customer Success Plans that define ...

Everseen LTD

Customer Success Analyst

Cincinnati, OH · On-site

Working with our Operations (customer delivery) and Sales to ensure complete roll out. Profile and Skills * 1-3 years of experience in a Customer Success, Retail Management or Training and Enablement ...

New

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Through consistent engagement and operational support, the role contributes to customer retention ...

New

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Ohio

Customer Success Operations information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer success operations in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Ohio? The most popular types of Customer Success Operations jobs in Ohio are:
What are popular job titles related to Customer Success Operations jobs in Ohio? For Customer Success Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Ohio look for? The top searched job categories for Customer Success Operations jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Operations jobs? Cities in Ohio with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success (Operations) Manager

HHAeXchange

Columbus, OH • On-site

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel. 

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
  • Ensure client retention through delivery of exceptional service and support.
  • Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
  • Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
  • Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
  • Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
  • Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
  • Collaborate with the sales team to identify and grow opportunities within the market.
  • Address gaps in implementation, services, support and or/client needs.
  • Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. 
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree required
  • 3+ years of client service experience required
  • Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
  • Experience with a partner ecosystem preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong client relationship management skills with the ability to creatively solve problems to meet client needs
  • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
  • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
  • Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
  • Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
  • Proficiency in Salesforce and MS Office Suite
  • Negotiation skills at all management levels with a high measure of authority in critical situations.
  • Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
  • Strong problem-solving and analytical skills
  • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
  • Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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