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Customer Success Operations Manager Jobs in Wareham, MA

United Rentals, Inc.

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service ... success. With many veterans already part of our team, we're ready to help you transition into a ...

Smithers Group

Client Success Specialist

Wareham, MA

$31 - $41/hr

... manage renewal discussions. * Maintain high client retention. Customer Success * Ensure clients ... Partner closely with Operations to ensure successful execution of client work. * Coordinate with ...

United Rentals

Operations Manager - ROS

Norton, MA

$80K - $120K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service ... success. With many veterans already part of our team, we're ready to help you transition into a ...

United Rentals

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service ... success With many veterans already part of our team, we're ready to help you transition into a ...

United Rentals

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service ... success. With many veterans already part of our team, we're ready to help you transition into a ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

... manage renewal discussions. * Maintain high client retention. Customer Success * Ensure clients ... Partner closely with Operations to ensure successful execution of client work. * Coordinate with ...

Foth

People Operations Manager

Marion, MA · On-site

$90K - $135K/yr

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Operations Manager (internally known as a Resource Center Manager) to be based inour Marion, MA;

Foth

People Operations Manager

Marion, MA

$90K - $135K/yr

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Operations Manager (internally known as a Resource Center Manager) to be based in our  Marion ...

Cape Cod Cafe

Restaurant Operations Manager

Brockton, MA · On-site

$74K - $76K/yr

The Operations Manager is a senior leadership role responsible for the overall performance, profitability, and operational success of the Italian Kitchen. Working in close partnership with the Vice ...

Cape Cod Cafe

Restaurant Operations Manager

Brockton, MA · On-site

$55K - $68K/yr

Job Type Full-time Description The Operations Manager is a senior leadership role responsible for the overall performance, profitability, and operational success of the Italian Kitchen. Working in ...

Windward Trading

Be Seen First

Warehouse Operations Manager

Brockton, MA · On-site

$70K - $90K/yr

Warehouse Operations Manager Location: Brockton Language Requirements: Fluent English & Spanish is ... Communicate effectively with international customers, ensuring excellent service * Maintain ...

Amazon

Sr. Operations Manager

Fall River, MA · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Amazon

Sr. Operations Manager

Fall River, MA · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Amazon

Sr. Operations Manager

Fall River, MA · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Wareham, MA

Customer Success Operations Manager information

See Wareham, MA salary details

$46.8K

$130.2K

$142.6K

How much do customer success operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success operations manager in Wareham, MA is $130,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Wareham, MA look for? The top searched job categories for Customer Success Operations Manager jobs in Wareham, MA are:
What cities near Wareham, MA are hiring for Customer Success Operations Manager jobs? Cities near Wareham, MA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Wareham, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $130,174 per year, or $62.6 per hour.

Operations Manager - ROS

United Rentals, Inc.

Norton, MA • On-site

$80K - $120K/yr

Full-time

PTO

Re-posted 6 hours ago

Job description

Great company. Great people. Great opportunities.
If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.
What you'll do:
  • Support Branch Manager in implementing actions to achieve financial objectives
  • Assist the Branch Manager in ensuring compliance with all company policies
  • Oversee sales efforts and business initiatives
  • Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
  • Motivate, coach and train personnel
  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
  • Other duties assigned as needed

Requirements:
  • High School diploma; Bachelor's degree preferred
  • 3+ years of sales and operational experience
  • Basic knowledge of the construction rental equipment industry or related
  • Strong motivational and leadership skills
  • Superior customer service, teamwork and verbal/written communication skills
  • Proficient in Microsoft Office (particularly Excel)
  • Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
  • Paid Parental Leave
  • United Compassion Fund
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range:
$80,665.00 - $120,995.00

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