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Customer Success Manager Jobs in Wareham, MA (NOW HIRING)

Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Eastern Bank

Branch Manager

Falmouth, MA

$59K - $95K/yr

... success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer ...

Eastern Bank

Branch Manager

Marion, MA · On-site

$59K - $95K/yr

... success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer ...

Eastern Bank

Branch Manager

Falmouth, MA · On-site

$59K - $95K/yr

... success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer ...

Penske

Sales and Operations Management Trainee

Norton, MA · On-site

$20 - $25/hr

... customers - who will depend on you to achieve success. Penske will introduce you to our sales ... Manage our large inventory of world class and nationally recognized vehicles, balancing fleet ...

Smithers Group

Client Account Manager

Wareham, MA · On-site

$65K - $85K/yr

... proposal success, sales cycle length, and customer acquisition. * Continuously improve sales ... Experience using CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) or ability to ...

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Customer Success Manager information

See Wareham, MA salary details

$34.2K

$87.4K

$147.4K

How much do customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager in Wareham, MA is $87,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $104,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Wareham, MA?

The most popular types of Customer Success jobs in Wareham, MA are:

What job categories do people searching Customer Success Manager jobs in Wareham, MA look for?

The top searched job categories for Customer Success Manager jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for Customer Success Manager jobs?

Cities near Wareham, MA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Wareham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,428 per year, or $42 per hour.

Client Success Specialist

Wareham, MA • On-site

Smithers Group
201 - 500 employees
Learn more about Smithers Groupexternal

$31 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

Job description

Smithers Environmental Risk Sciences division is seeking applicants for a full-time Client Success Specialist at our Wareham, MA location.

Job Summary

The Client Succes Specialist is responsible for retaining, growing, and strengthening relationships with existing clients by serving as their trusted business partner and primary point of contact. This role owns client satisfaction and customer retention.

The Client Success Specialist works proactively to understand each client's evolving business needs, identify opportunities to expand services, and ensure exceptional service delivery through collaboration with internal teams. Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships.

Key Responsibilities:

Client Relationship Management

  • Serve as the primary relationship owner for an assigned portfolio of client accounts.
  • Build trusted, long-term relationships with key stakeholders and decision-makers.
  • Develop a deep understanding of each client's business objectives, challenges, and strategic priorities.
  • Conduct regular business reviews to evaluate performance, discuss upcoming needs, and identify opportunities for continuous improvement.
  • Act as the client's advocate within the organization to ensure expectations are met or exceeded.

 Account Growth & Retention

  • Develop and execute account plans that support client retention and revenue growth.
  • Identify expansion opportunities within existing accounts and qualify opportunities before transitioning commercial ownership to the Sales Representative when a proposal, pricing discussion, or new contract is required.
  • Monitor contract renewals and proactively manage renewal discussions.
  • Maintain high client retention.

 Customer Success

  • Ensure clients receive exceptional service throughout the customer lifecycle.
  • Monitor customer satisfaction and resolve issues quickly through effective coordination with Operations, Technical Teams, Finance, and Customer Support.
  • Identify potential risks to client relationships and implement proactive retention strategies.
  • Drive continuous improvement by gathering customer feedback and recommending service enhancements.

 Cross-Functional Collaboration

  • Partner closely with Operations to ensure successful execution of client work.
  • Coordinate with Technical Subject Matter Experts to address client questions and provide consultative support.
  • Collaborate with Finance regarding pricing updates, invoicing questions, and contract renewals.
  • Work with Business Development and Sales to transition expansion opportunities requiring new commercial agreements.
  • Ensure smooth communication across departments to deliver a seamless customer experience.

 Qualifications

  • Demonstrated success managing strategic client relationships.
  • Demonstrated ability to build and maintain strong, collaborative relationships while holding individuals and teams accountable for commitments, performance expectations, and project deliverables.
  • Experience in scientific, laboratory, environmental, healthcare, pharmaceutical, or other technical service industries is preferred.
  • Excellent communication, problem-solving, project management skills

Smithers offers a comprehensive and competitive benefits program designed to support employees’ health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.

The pay rate for this role is $31.00 - $41.00 per hour, based on relevant experience, skills, and qualifications.

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