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Associate Customer Success Manager Jobs in Wareham, MA

Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Roche Brothers

Customer Service Manager

Mashpee, MA · On-site

Overview The Customer Service Manager oversees the daily front end operations of the store and ... Achieve the highest associate morale in the industry by managing in a style that is Respectful ...

Express

Store Manager

Hyannis, MA · On-site

Develop and maximize the success of store associates to achieve sales potential and customer ... Manage all aspects of daily store operations * Ensure all store associates have clarity on goals ...

Express & Bonobos

Store Manager

Hyannis, MA · On-site

Develop and maximize the success of store associates to achieve sales potential and customer ... Manage all aspects of daily store operations * Ensure all store associates have clarity on goals ...

Dollartree

Customer Service Associate

New Bedford, MA · On-site

$14.75 - $20.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... customers, associates, and leaders * Responsible for maintaining the cleanliness throughout the ...

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Associate Customer Success Manager information

See Wareham, MA salary details

$19.5K

$55.8K

$97.9K

How much do associate customer success manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for associate customer success manager in Wareham, MA is $55,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Wareham, MA look for?

The top searched job categories for Associate Customer Success Manager jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for Associate Customer Success Manager jobs?

Cities near Wareham, MA with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you

Client Success Specialist

Smithers Group

Wareham, MA • On-site

$31 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Smithers Environmental Risk Sciences division is seeking applicants for a full-time Client Success Specialist at our Wareham, MA location.

Job Summary

The Client Succes Specialist is responsible for retaining, growing, and strengthening relationships with existing clients by serving as their trusted business partner and primary point of contact. This role owns client satisfaction and customer retention.

The Client Success Specialist works proactively to understand each client's evolving business needs, identify opportunities to expand services, and ensure exceptional service delivery through collaboration with internal teams. Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships.

Key Responsibilities:

Client Relationship Management

  • Serve as the primary relationship owner for an assigned portfolio of client accounts.
  • Build trusted, long-term relationships with key stakeholders and decision-makers.
  • Develop a deep understanding of each client's business objectives, challenges, and strategic priorities.
  • Conduct regular business reviews to evaluate performance, discuss upcoming needs, and identify opportunities for continuous improvement.
  • Act as the client's advocate within the organization to ensure expectations are met or exceeded.

 Account Growth & Retention

  • Develop and execute account plans that support client retention and revenue growth.
  • Identify expansion opportunities within existing accounts and qualify opportunities before transitioning commercial ownership to the Sales Representative when a proposal, pricing discussion, or new contract is required.
  • Monitor contract renewals and proactively manage renewal discussions.
  • Maintain high client retention.

 Customer Success

  • Ensure clients receive exceptional service throughout the customer lifecycle.
  • Monitor customer satisfaction and resolve issues quickly through effective coordination with Operations, Technical Teams, Finance, and Customer Support.
  • Identify potential risks to client relationships and implement proactive retention strategies.
  • Drive continuous improvement by gathering customer feedback and recommending service enhancements.

 Cross-Functional Collaboration

  • Partner closely with Operations to ensure successful execution of client work.
  • Coordinate with Technical Subject Matter Experts to address client questions and provide consultative support.
  • Collaborate with Finance regarding pricing updates, invoicing questions, and contract renewals.
  • Work with Business Development and Sales to transition expansion opportunities requiring new commercial agreements.
  • Ensure smooth communication across departments to deliver a seamless customer experience.

 Qualifications

  • Demonstrated success managing strategic client relationships.
  • Demonstrated ability to build and maintain strong, collaborative relationships while holding individuals and teams accountable for commitments, performance expectations, and project deliverables.
  • Experience in scientific, laboratory, environmental, healthcare, pharmaceutical, or other technical service industries is preferred.
  • Excellent communication, problem-solving, project management skills

Smithers offers a comprehensive and competitive benefits program designed to support employees’ health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.

The pay rate for this role is $31.00 - $41.00 per hour, based on relevant experience, skills, and qualifications.

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