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Associate Customer Success Manager Jobs in Wareham, MA

Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

World Wide Technology

Software Specialist

Brockton, MA · On-site

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Wareham, MA

Associate Customer Success Manager information

See Wareham, MA salary details

$19.5K

$55.8K

$97.9K

How much do associate customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for associate customer success manager in Wareham, MA is $55,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What job categories do people searching Associate Customer Success Manager jobs in Wareham, MA look for? The top searched job categories for Associate Customer Success Manager jobs in Wareham, MA are:
What cities near Wareham, MA are hiring for Associate Customer Success Manager jobs? Cities near Wareham, MA with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you

Customer Success Associate

McQuade Organization

North Dartmouth, MA • On-site

Full-time

Re-posted 18 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply