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Customer Success Operations Analyst Jobs in Florida

asrcfh

Operations Analyst

Tampa, FL

The Operations Analyst is responsible for assisting the United States Special Operations Command ... Experience supporting high level DoD customers and excellent communication skills. * Fluency in ...

asrcfh

Operations Analyst

Tampa, FL

The Operations Analyst is responsible for assisting the United States Special Operations Command ... Experience supporting high level DoD customers and excellent communication skills. * Fluency in ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

... operations. Value Optimization: Proactively engage with clients to understand their unique business ... Data Analysis: Analyze utilization data to identify trends, measure impact, and uncover ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure Operational Excellence: Oversee the accuracy and efficiency of order entry and fulfillment ... analyzing dashboards and customer data to inform strategy and engagement Strong relationship ...

SNI USA Inc

Customer Operations Analyst

Tampa, FL · On-site

$25 - $26.50/hr

... customers and internal partners. KEY RESPONSIBILITIES: • Develop and maintain relationships with assigned reverse logistics 3PLs, transport partners, operations, and sales teams. • Ensure ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Amadeus

Customer Success Manager

Maitland, FL · On-site

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... operations teams. * Excellent analytical, problem-solving, and troubleshooting skills - able to ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... We help growing and mid-market companies transform their operations by implementing Odoo ERP--the ...

Overproof

Monitor and analyze customer usage of Overproof to identify patterns, trends and potential areas of improvement. Ensure customer success materials including internal process documents, FAQs ...

OneArc

Customer Success Engineer

Orlando, FL

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged ... Comfort with health scoring, churn-risk analysis, and customer journey mapping.

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Florida

Customer Success Operations Analyst information

See Florida salary details

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$42

How much do customer success operations analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer success operations analyst in Florida is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $30.19 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What are popular job titles related to Customer Success Operations Analyst jobs in Florida?

For Customer Success Operations Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Florida look for?

The top searched job categories for Customer Success Operations Analyst jobs in Florida are:

What cities in Florida are hiring for Customer Success Operations Analyst jobs?

Cities in Florida with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,467 per year, or $25.2 per hour.

Operations Analyst

asrcfh

Tampa, FL

Full-time

Re-posted 29 days ago

Job description

ASRC Federal / Broadleaf Division is seeking qualified candidates to fill the Operations Analyst position supporting our SOCOM (J6) work located in Tampa FL. Position is 100% onsite at MacDill AFB. TS/SCI Clearances required.

DUTIES & RESPONSIBILITIES:

  • The Operations Analyst is responsible for assisting the United States Special Operations Command (USSOCOM) J65 with Senior level Subject Matter Expertise and providing programmatic support.
  • Define governance framework to include execution and measurement of strategic and tactical plans.
  • Assist the Government in collecting and developing strategic and tactical plans to identify, manage, and direct resources to support USSOCOM mission.
  • Assist in coordinating delivery and installation of new product and services, as required.
  • Monitor taskings and projects for major disruptions, incidents, or issues, use technical background and experience to track status and facilitate questions for, or status updates to, designated “J65”.
  • Provide interim progress reviews to the Government on an as-needed basis.
  • Assist in proposing, implementing, and enforcing Government policies, standards, and methodologies.
  • Provide IT Governance, programmatic and technical assistance.
  • Develop client relationships based on value and personal interactions by exceeding client expectations.
  • Ensure reporting and communications is frequent and bi-directional. Track labor hours as directed.
  • Exhibits qualities of cooperation, adaptability and flexibility as changes occur in the department and maintains a positive attitude.
  • Core hours are in accordance with the core Command hours from Monday through Friday.

MINIMUM QUALIFICATIONS:

  • Active DoD Top Secret/Sensitive Compartmentalized Information (TS/SCI) - Required
  • Bachelor's degree from an accredited college or university (preferred) with 8+ years of experience in project and technical support and or related field, or an equivalent combination of education and experience.
  • Experience supporting high level DoD customers and excellent communication skills.
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Ability to work independently or in a team framework.
  • Ability to research and gather information; verify and analyze data.
  • Ability to effectively communicate verbally and in writing with internal and external organizations.

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