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Customer Success Analyst Jobs in Florida (NOW HIRING)

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Customer Success & Data Analyst

Winter Garden, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join ABC Companies as a Customer Success Analyst and help transform data into meaningful improvements for our customers and our business. In this highly collaborative role, you'll partner with ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ... Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation ...

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and ... Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Self-starter with analytical, problem-solving, and strategic thinking abilities. * Comfortable ...

StarTech.com

Customer Success Manager

FL

Data-informed, insight-driven growth role - Analytical, structured, comfortable with CRM + metrics ... Customer Success Management Expertise in designing and implementing customer success strategies to ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ... Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation ...

Overproof

Monitor and analyze customer usage of Overproof to identify patterns, trends and potential areas of improvement. Ensure customer success materials including internal process documents, FAQs ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

Inspected

Customer Success Manager

Plantation, FL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... Data Analysis: Analyze utilization data to identify trends, measure impact, and uncover ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged ... Comfort with health scoring, churn-risk analysis, and customer journey mapping.

Humata Health

Customer Success Manager

Winter Park, FL · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Track and analyze key metrics related to Humata's performance and to inform proactive strategies.

Melio

Customer Success Manager

Miami, FL · Remote

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve the whole customer experience. * Excited to bring new processes and procedures to continue to ...

Guardz

Customer Success Manager

Miami, FL

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Comfort with health scoring, churn-risk analysis, and customer journey mapping.

UpGuard

Customer Success Manager

Miami, FL · On-site

  • PTO

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will ...

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Customer Success Analyst information

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How much do customer success analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer success analyst in Florida is $30.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $34.33 per hour, depending on experience, location, and employer.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Florida? For Customer Success Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Analyst jobs in Florida look for? The top searched job categories for Customer Success Analyst jobs in Florida are:
What cities in Florida are hiring for Customer Success Analyst jobs? Cities in Florida with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $62,975 per year, or $30.3 per hour.

Customer Success & Data Analyst

Home

Winter Garden, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.
Join ABC Companies as a Customer Success Analyst and help transform data into meaningful improvements for our customers and our business. In this highly collaborative role, you'll partner with Operations, Sales, Service, and Leadership to analyze performance trends, build actionable reporting, and identify opportunities that improve vehicle uptime, strengthen customer relationships, and drive operational excellence. If you're passionate about solving problems through data and enjoy turning insights into measurable results, this is an opportunity to make a lasting impact with an industry leader in commercial transportation.
Benefits & Perks
At ABC Companies, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Long-Term Disability Insurance
  • Company-Paid Basic Life & AD&D Insurance
  • Voluntary Term Life & AD&D Insurance
  • Flexible Spending Accounts (FSA)
  • Hospital Indemnity Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Training and Professional Development Opportunities
  • Career Growth and Advancement Opportunities

Benefits eligibility and offerings are subject to plan terms and company policies.
Position Overview:
The Customer Success Analyst transforms operational data into actionable insights that improve customer satisfaction, increase vehicle uptime, and enhance service performance. By building dashboards, monitoring key performance indicators, and identifying trends, this role helps ABC Companies deliver an exceptional customer experience while supporting continuous operational improvement across the organization.
Working closely with Operations, Sales, Service, and Leadership, the Customer Success Analyst analyzes fleet maintenance, service performance, and customer data to identify opportunities that improve business outcomes, strengthen customer relationships, and maximize the value delivered to our customers.
What Success Looks Like
In this role, you'll make an impact by:
  • Turning complex business and customer needs into practical, data-driven solutions that improve operational performance.
  • Proactively identifying trends that increase vehicle uptime, reduce breakdowns, and enhance the customer experience.
  • Building trusted partnerships with Operations, Sales, Service, and Leadership to drive continuous improvement.
  • Developing dashboards and reporting that enable leaders to make informed, data-driven decisions.
  • Continuously identifying opportunities to improve processes, strengthen customer relationships, and deliver measurable business value.

Key Responsibilities:
Business Intelligence & Reporting
  • Develop and maintain dashboards, reports, and KPI scorecards that provide visibility into operational and customer performance.
  • Partner with Operations, Sales, Service, and Leadership to understand business objectives and reporting needs.
  • Translate complex data into meaningful insights and actionable recommendations that improve customer experience and operational performance.
  • Deliver reporting that supports informed decision-making across the organization.

Customer Insights & Performance Analysis
  • Analyze operational, fleet, and customer data to identify trends, patterns, and opportunities that improve customer satisfaction, retention, and service performance.
  • Monitor customer health indicators and proactively identify at-risk customers, service gaps, or operational concerns.
  • Investigate data anomalies and performance issues to determine root causes and recommend corrective actions.
  • Support the development and tracking of customer success metrics related to uptime, service quality, responsiveness, and overall customer experience.

Continuous Improvement
  • Identify process inefficiencies and recommend data-driven improvements that increase operational efficiency and customer value.
  • Partner with cross-functional teams to implement reporting enhancements and process improvements.
  • Help establish a continuous feedback loop between customers and internal stakeholders to improve products, services, and operational performance.
  • Maintain accurate reporting, documentation, and data integrity across business systems.

Collaboration & Business Partnership
  • Build strong working relationships with internal stakeholders across Operations, Sales, Service, and Leadership.
  • Present findings, trends, and recommendations in a clear, concise manner to both technical and non-technical audiences.
  • Support business initiatives by providing analytical insight that drives strategic decision-making.
  • Manage multiple priorities while maintaining accuracy and meeting deadlines.
  • Perform additional duties and special projects as assigned.

Qualifications:
  • Experience supporting operational reporting, KPI tracking, business analytics, or customer success initiatives.
  • Strong analytical and problem-solving skills with the ability to interpret data and translate findings into actionable business recommendations.
  • Advanced Microsoft Excel skills required.
  • Experience with Power BI or similar business intelligence and data visualization tools preferred.
  • Experience working with CRM systems or customer data platforms preferred.
  • Bachelor's degree in computer science, Statistics, Information Technology, Systems or Data Engineering, Operations/Systems Management, Business Analytics, or a related field, or an equivalent combination of education and professional experience.

Skills:
  • Business intelligence, reporting, and dashboard development
  • Data analysis and trend identification
  • KPI development and performance monitoring
  • Continuous process improvement
  • Strong analytical and critical thinking skills
  • Ability to communicate data-driven insights to technical and non-technical audiences
  • Excellent written and verbal communication
  • Cross-functional collaboration and stakeholder relationship management
  • Customer-focused mindset with a passion for improving the customer experience
  • Strong organizational and time management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Self-motivated with the ability to work independently and take initiative
  • Adaptable, curious, and eager to learn new technologies and business processes

Physical Demands:
  • Ability to sit and work at a computer for extended periods of time
  • Occasional standing, walking, or light lifting as needed

ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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