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Customer Success Officer Jobs (NOW HIRING)

OpenLoop Health, Inc

Customer Success Manager

Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth ... In this role, you will support the Customer Success team in delivering a high-quality client ...

Vantage

Customer Success Manager

$110K - $140K/yr

Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked ... The Vantage customer success team works with customers after they've already chosen to subscribe to ...

Vantage

Customer Success Manager

Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked ... The Vantage customer success team works with customers after they've already chosen to subscribe to ...

Vantage

Customer Success Manager

Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked ... The Vantage customer success team works with customers after they've already chosen to subscribe to ...

OneCloud, Inc.

Customer Success Partner

New York, NY · On-site

OneCloud's Customer Success team is cross-functional as it engages with customers and partners ... OneCloud is used in the office of the CFO by Fortune 500 companies as well by SMB companies and ...

Modo Energy

Customer Success Manager

Manhattan, NY · On-site

Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the "CEO" of the account, while the Customer Success Manager is the "COO," working directly with the end ...

Modo Energy

Customer Success Manager

New York, NY · On-site

Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the "CEO" of the account, while the Customer Success Manager is the "COO," working directly with the end ...

Modo Energy

Customer Success Manager

New York, NY · On-site

Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the "CEO" of the account, while the Customer Success Manager is the "COO," working directly with the end ...

Gainsight

About This Role We're looking for a full-time Manager, Customer Success to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the USA. In this ...

Gainsight

Manager, Customer Success

$130K - $145K/yr

About This Role: We're looking for a full-time Manager, Customer Success to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the USA. In ...

Gainsight

Manager, Customer Success

About This Role: We're looking for a full-time Manager, Customer Success to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the USA. In ...

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

This role reports to the COO. Our team works from the office three days a week in SF and NYC, and ... The Customer Success Manager ensures that our technology becomes deeply embedded in customer ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Scout is the AI-native operating system for schools. Our first product ... Report directly to the CTO / Co-Founder, with regular access to leadership decisions, strategy ...

Illumio

Customer Success Advisor

... ) to drive a strategic roadmap for your customers will be vital to your success. * Customer ... Adoption - inspect customer adoption issues and run specific plans to increase adoption health ...

Nexthink

Customer Success Manager

Customer Success Manager This role is to support growth and customer retention across DACH region ... Build relationships with key leadership contacts within the CIO organization and other influential ...

Superloyal

Customer Success Manager

You will work with the CEO and the rest of our team to develop our customer success strategy, which will help our clients achieve incredible value from using Superloyal. As a team, we have been ...

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Customer Success Officer information

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$32.5K

$83.1K

$140K

How much do customer success officer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer success officer in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

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Cities with the most Customer Success Officer job openings:

What states have the most Customer Success Officer jobs?

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Customer Success Officer jobs near you
Infographic showing various Customer Success Officer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

OpenLoop Health, Inc
Health Care and Social Assistance • 11 - 50 employees
Learn more about OpenLoop Health, Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Customer Success Manager to join our team remotely. In this role, you will support the Customer Success team in delivering a high-quality client experience by executing defined processes across onboarding, education, and ongoing account support.
You will work closely with Customer Success leadership and cross-functional partners to ensure clients are set up for success, following established playbooks and workflows to help drive adoption and satisfaction.
What You'll Do
  • Support assigned clients as a day-to-day point of contact, ensuring timely responses and a positive client experience.
  • Execute onboarding and implementation workflows in partnership with internal teams, following established processes and timelines.
  • Deliver standardized training and education sessions to clients using existing materials and playbooks.
  • Assist in monitoring client activity and engagement, escalating risks or concerns to leadership when needed.
  • Follow defined processes to troubleshoot client issues, partnering with internal teams for resolution.
  • Maintain accurate records of client interactions, updates, and activities in CRM and internal systems.
  • Support ongoing client communications, including check-ins, updates, and follow-ups based on team guidance.
  • Develop working knowledge of OpenLoop's programs, products, and services to effectively support client needs.
  • Collaborate with cross-functional teams to ensure smooth execution of client workflows.
  • Surface client feedback and recurring issues to Customer Success leadership for continuous improvement.
  • Contribute to team initiatives and complete assigned tasks to support overall Customer Success objectives.
  • Other duties as assigned.

Who You Are
  • Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
  • 1-3 years of experience in customer success, account management, onboarding, or a related client-facing role.
  • Strong communication skills with the ability to clearly explain information and follow structured processes.
  • Detail-oriented and organized, with the ability to manage multiple tasks with guidance.
  • Comfortable working within defined workflows and using established tools and systems.
  • Problem-solving mindset with the ability to escalate issues appropriately when needed.
  • Experience with CRM systems or customer success tools is a plus.
  • Eager to learn, coachable, and able to adapt in a fast-paced environment.

Our Benefits
In addition, for salaried positions you would also be eligible for:
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We'd love to meet you.

Apply