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Customer Success Manager Jobs in Waterloo, IL (NOW HIRING)

Tierpoint

Customer Success Manager

Saint Louis, MO · On-site

$83K - $133K/yr

Customer Success Manager Job Locations US ID 2026-2997 Category Sales Department 930 - Sales: Sales Operations Type Regular Full-Time Overview As a Customer Success Manager at TierPoint, you'll own ...

Tierpoint

Customer Success Manager, Scaled

Saint Louis, MO · On-site

$83K - $133K/yr

Customer Success Manager, Scaled Job Locations US ID 2026-2997 Category Sales Department 930 - Sales: Sales Operations Type Regular Full-Time Overview As a Customer Success Manager at TierPoint, you ...

Fraym

GEOINT Customer Success Manager

Saint Louis, MO · On-site

Translate Data Needs into Mission Success: You will work closely with customers, understanding ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer N.V.

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Clayton, MO · On-site

$34K - $57K/yr

Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work) * Establish, maintain and develop the ...

Wolters Kluwer

Customer Success Associate

Clayton, MO

$34K - $57K/yr

Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work) * Establish, maintain and develop the ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Waterloo, IL

Customer Success Manager information

See Waterloo, IL salary details

$30.1K

$76.9K

$129.7K

How much do customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager in Waterloo, IL is $76,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Waterloo, IL look for? The top searched job categories for Customer Success Manager jobs in Waterloo, IL are:
What cities near Waterloo, IL are hiring for Customer Success Manager jobs? Cities near Waterloo, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Waterloo, IL as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,934 per year, or $37 per hour.

Customer Success Manager

Tierpoint

Saint Louis, MO • On-site

$83K - $133K/yr

Other

Re-posted 9 days ago

TierPoint rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

164th of 223 rated it services

Job description


Customer Success Manager
Job Locations
US
ID
2026-2997
Category
Sales
Department
930 - Sales: Sales Operations
Type
Regular Full-Time
Overview

As a Customer Success Manager at TierPoint, you'll own the renewal experience for a portfolio of approximately ~500 customer accounts across the United States. You'll spend 70% of your time conducting consultative renewal reviews with customers who opt in for contract assessments, working alongside Solutions Engineers to help them optimize their data center, security, and managed services investments. The remaining 30% of your time, you'll contribute to email campaigns and digital outreach that drive customer opt-ins.

This is a revenue-generating role with quota and variable compensation tied directly to Gross Revenue Retention (GRR).

Responsibilities
    Lead consultative renewal review meetings with customers, helping them understand their contracts and optimize for the next cycle
  • Partner with Solutions Engineering on complex technical renewals, expansion conversations, and risk escalation
  • Manage approximately 165 renewals annually, converting opt-ins into successful renewals
  • Consult on contract optimization by reviewing usage, identifying rightsizing opportunities, and ensuring maximum value
  • Contribute to scaled email campaigns that drive customer opt-ins for renewal reviews
  • Track opt-in rates, renewal conversion, GRR performance, and campaign effectiveness
  • Navigate pricing discussions, contract terms, and renewal objections with confidence
  • Identify expansion opportunities and orchestrate internal resources to pursue them

What Success Looks Like

  • Gross Revenue Retention: You consistently hit or exceed GRR targets through consultative engagement and strategic contract optimization
  • Opt-In Conversion: You convert opt-ins into productive conversations that drive retention
  • Customer Confidence: Customers leave renewal meetings feeling informed and valued, seeing you as a trusted advisor
  • Campaign Contribution: You actively improve email campaigns and outreach strategies, helping optimize opt-in rates
  • Smart Orchestration: You know when to involve others, delegating non-renewal issues to the right teams so you stay focused on retention
Qualifications
  • Bachelor's Degree (or equivalent work experience)
  • 2+ years in renewals, account management, or customer success in B2B technology services or SaaS
  • Proven track record of hitting retention or renewal targets
  • Consultative sales or customer engagement experience leading conversations about contracts, pricing, and value
  • Financial and contract literacy to review agreements, understand pricing, and discuss terms confidently
  • Strong analytical skills using data to prioritize, identify risk, and measure impact
  • Excellent communication skills for explaining complex terms and building trust with customers
  • Experience with Salesforce or similar CRM platforms
  • Collaborative mindset working across Solutions Engineering, sales, and support teams
  • Proficiency in MS Office Suite and Windows-based applications

Preferred Experience

  • Experience in data center, managed services, infrastructure, or IT security industries
  • Familiarity with HubSpot or marketing automation platforms
  • Familiarity with ServiceNow or similar ITSM platforms
  • Technical aptitude or curiosity about infrastructure, cloud, and enterprise IT environments

Working Conditions

  • Home or Office based depending on location
  • Travel to corporate, regional markets, and opportunity specific travel, as required

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $83,000.00 - $133,000.00

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