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Customer Success Manager Jobs in Waterloo, IL (NOW HIRING)

Customer Success Coordinator

Saint Louis, MO · On-site

$17.50 - $22.75/hr

The Customer Success Coordinator is responsible for organizing and managing audit schedules across assigned programs while providing proactive, efficient customer follow-up after audits and services ...

Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly ...

Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly ...

The Account Success Manager is a field-based extension of the Territory Management and Referral ... Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to ...

The Account Success Manager is a field-based extension of the Territory Management and Referral ... Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to ...

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

... customers, and our culture. A Little About You You bring a unique blend of personality and ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

Showing results 21-40

Customer Success Manager information

See Waterloo, IL salary details

$30.1K

$76.9K

$129.7K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Waterloo, IL is $76,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What job categories do people searching Customer Success Manager jobs in Waterloo, IL look for?

The top searched job categories for Customer Success Manager jobs in Waterloo, IL are:

What cities near Waterloo, IL are hiring for Customer Success Manager jobs?

Cities near Waterloo, IL with the most Customer Success Manager job openings:

Infographic showing various Customer Success Manager job openings in Waterloo, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $76,934 per year, or $37 per hour.

Dealer Success Manager (Revenue)

Capital One

Saint Louis, MO • On-site

Full-time

Posted 20 hours ago

Posted today


Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 174 rated banks


Job description

Dealer Success Manager (Revenue)

Dealer Success Manager (Revenue)

As a Dealer Success Manager (DSM), you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. In this role, you are a problem seeker, looking in all directions for ways to support our customers and help them achieve their goals. The DSM is a high-horsepower hunter role, where you prospect and secure net-new subscribers for your partnering sales division.

You are instrumental in driving market share and overall revenue growth across key territories within your assigned sales division. This includes Navigator Platform subscription revenue and marketing/campaign revenue. In this role, you must build rapport with key auto dealer decision makers, influence the decision process and drive the company's bottom line. This role is built for pure, high-powered sales execution. We are looking for true road warriors who thrive on the move, as 80%+ travel will be required to influence key decision-makers face-to-face in high-opportunity growth markets.

We are seeking motivated, high-motor sales professionals who not only close, but do so with integrity and unassailability. This individual must demonstrate highly effective communication and interpersonal skills, thrive in a fast-paced environment and embrace the road warrior mindset.

Key Responsibilities

  • Drive Revenue: Prospect and sell our full suite of Navigator Platform products (both bundles and marketing solutions) as a primary engine behind our ambitious CARR goals.

  • Segmentation: Partner with your Regional leaders to identify high opportunity customers to maximize your time and ROI

  • Demonstrate Mastery: Showcase high-degree fluency in product knowledge and run captivating, pitch-perfect demos.

  • Solve Big Problems: Act as a relentless problem seeker who uncovers hidden friction points and turns them into growth opportunities.

  • Deliver Value: Maintain a deep, unshakeable commitment to driving real customer success


Travel:

This position will be traveling up to 80% within the US.

Basic Qualifications:

  • High School diploma, GED or equivalent certification

  • At least 1 year of experience in Process Management

  • At least 1 year of experience in Relationship management

Preferred Qualifications:

  • Bachelors Degree
  • 2+ years of experience in Process Management
  • 2+ years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $109,900 - $125,400 for Dealer Success Manager




Plano, TX: $109,900 - $125,400 for Dealer Success Manager








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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