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Customer Success Manager Jobs in Springfield, OR

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Pavion

Account Executive I

Eugene, OR · On-site

$80 - $100/hr

Keep our CRM up to date with accurate revenue forecasts, close dates, and sales stage tracking ... Partner with internal teams (Sales, Marketing, Customer Success, Operations, Finance) to deliver ...

Pavion

Account Executive I

Springfield, OR · On-site

Keep our CRM up to date with accurate revenue forecasts, close dates, and sales stage tracking ... Partner with internal teams (Sales, Marketing, Customer Success, Operations, Finance) to deliver ...

Pavion

Account Executive I

Springfield, OR · On-site

Keep our CRM up to date with accurate revenue forecasts, close dates, and sales stage tracking ... Partner with internal teams (Sales, Marketing, Customer Success, Operations, Finance) to deliver ...

ENTEK

Customer Care Team Member

Lebanon, OR · On-site

$68K/yr

As a Customer Care Team Member, you will manage customer orders from start to finish, including ... In this high visibility role, you will have the opportunity to be a part of the success and ...

Entek Corporation

Customer Care Team Member

Lebanon, OR · On-site

$17 - $23.25/hr

As a Customer Care Team Member, you will manage customer orders from start to finish, including ... In this high visibility role, you will have the opportunity to be a part of the success and ...

Graybar

Customer Service Representative

Eugene, OR · On-site

$22/hr

Make a difference. As a Customer Service Representative, you will serve as a key contact and ... Share in our success with P rofit Sharing Plans . * 401(k) Savings Plan with company match to help ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, OR

Customer Success Manager information

See Springfield, OR salary details

$33.6K

$86K

$144.9K

How much do customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager in Springfield, OR is $85,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Springfield, OR?

The most popular types of Customer Success jobs in Springfield, OR are:

What job categories do people searching Customer Success Manager jobs in Springfield, OR look for?

The top searched job categories for Customer Success Manager jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Customer Success Manager jobs?

Cities near Springfield, OR with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, OR as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $85,974 per year, or $41.3 per hour.

Pro Customer Service/Sales

Home Depot

Eugene, OR • On-site

Full-time

Re-posted 8 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,500 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description


The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

What Home Depot employees say

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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