Customer Success Manager Jobs in Springfield, OR

About Burton Mill Solutions

Burton Mill Solutions is built on a foundation of responsiveness and a high-touch approach to customer service. We pride ourselves on delivering exceptional value through strong supplier partnerships, operational excellence, and a proactive mindset. This role plays a pivotal part in supporting our commitment to customer success and supply chain performance.

Position Summary

The Category Buyer is responsible for managing and optimizing assigned spend categories, including the procurement of materials, products, and services for both resale and manufacturing. This role serves as a critical link between internal stakeholders and global suppliers, while driving cost efficiency, supply security, and operational accuracy.

The ideal candidate brings strong attention to detail, the ability to manage complexity, and a proactive, ownership-driven mindset.

Key Responsibilities

Category & Supplier Management

• Manage a large, complex SKU portfolio with thousands of active items, ensuring accuracy and eliminating duplication
• Work within highly technical product categories with multiple variants and specifications
• Build and manage supplier relationships, primarily across Asia, including navigating time zones and cultural differences
• Identify opportunities to reduce total cost of ownership and improve supply continuity

Procurement & Purchase Orders

• Oversee full lifecycle management of purchase orders, including blanket orders and long-term supply strategies
• Verify order acknowledgments and pricing accuracy
• Maintain clear communication with suppliers and internal stakeholders regarding delivery timing and constraints
• Create and maintain Item Masters and vendor pricing agreements

Inventory & Demand Planning

• Maintain inventory levels aligned with business needs, balancing customer service and cost
• Analyze demand patterns, lead times, and risk to establish inventory targets
• Communicate future demand signals to suppliers to ensure supply readiness and efficiency

International Logistics & Imports

• Evaluate air vs. ocean freight decisions based on urgency, cost, and inventory position
• Oversee end-to-end import processes from Asia, including documentation, HTS classification guidance, and coordination with freight forwarders and customs brokers

Success Profile

This role requires a professional who can build credibility quickly and influence cross-functional teams. Success depends on responsiveness, proactive problem-solving, and the ability to drive both immediate results and long-term process improvements.

Core Competencies

• Communication: Strong alignment and clarity with stakeholders
• Negotiation: Balances supplier and company objectives for optimal outcomes
• Ownership Mindset: Takes initiative and accountability for results
• Attention to Detail: High accuracy and precision in all work
• Proactive Approach: Anticipates needs and prepares in advance
• Critical Thinking: Breaks down complex challenges and makes informed decisions
• Problem Solving: Identifies root causes and delivers practical solutions

Salary Range: $65-100k DOE

Benefits

Burton Mill Solutions offers a competitive benefits package, including:

• Medical, dental, and vision insurance (effective 1st of month after hire)
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
• Company-paid basic life and short-term disability insurance
• Optional additional life and long-term disability coverage
• Up to $300/year wellness reimbursement
• 401(k) with employer match (50% up to 3%)
• Up to 96 hours PTO annually (no waiting period)
• 8 paid holidays + 1 floating holiday
• Up to $5,250/year tuition reimbursement
• Annual safety boot and safety glasses reimbursement

Why Join Burton Mill Solutions?

• Be part of a responsive, customer-focused organization
• Work in a high-impact role with visible influence
• Collaborate across teams and global suppliers
• Opportunity to shape processes and drive continuous improvement