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Customer Success Manager Jobs in Springfield, OR

Ricoh USA, Inc.

Account Sales Manager

Eugene, OR

Account Manager 2, Target Position Profile The Account Manager (AM) solves critical business ... We deliver services and technologies that inspire our customers' success and guide them toward a ...

Ricoh USA, Inc.

Account Sales Manager

Eugene, OR · On-site

$60K - $65K/yr

Account Manager 2, Target Position Profile The Account Manager (AM) solves critical business ... We deliver services and technologies that inspire our customers' success and guide them toward a ...

KnitWell Group

Customer Specialist

Eugene, OR

Store Manager, General Manager or Multi-Store Manager Overview: The Lane Bryant Customer Specialist ... Success Characteristics: • Understands Hospitality and how we aim to make our customers feel. • ...

Burton Mill Solutions

Category Buyer

Springfield, OR · On-site

$65/hr

This role plays a pivotal part in supporting our commitment to customer success and supply chain performance. Position Summary The Category Buyer is responsible for managing and optimizing assigned ...

KnitWell Group

Customer Specialist

Eugene, OR · On-site

Store Manager, General Manager or Multi-Store Manager Overview: The Lane Bryant Customer Specialist ... Success Characteristics: • Understands Hospitality and how we aim to make our customers feel. • ...

Hertz

Customer Service Associate

Eugene, OR · On-site

$18/hr

Provide world class customer service by managing the rental (and occasionally return) process, in ... Be proud of our brand and the role you play in our success. * Play an active role in our ...

Home Depot

Pro Customer Service/Sales

Eugene, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Eugene, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, OR

Customer Success Manager information

See Springfield, OR salary details

$33.6K

$86K

$144.9K

How much do customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success manager in Springfield, OR is $85,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, OR? The most popular types of Customer Success jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Success Manager jobs? Cities near Springfield, OR with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, OR as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,974 per year, or $41.3 per hour.
Category Buyer

Category Buyer

Simonds International, LLC

Springfield, OR

$65/hr

Full-time

Posted 27 days ago

Job description

About Burton Mill Solutions

Burton Mill Solutions is built on a foundation of responsiveness and a high-touch approach to customer service. We pride ourselves on delivering exceptional value through strong supplier partnerships, operational excellence, and a proactive mindset. This role plays a pivotal part in supporting our commitment to customer success and supply chain performance.

Position Summary

The Category Buyer is responsible for managing and optimizing assigned spend categories, including the procurement of materials, products, and services for both resale and manufacturing. This role serves as a critical link between internal stakeholders and global suppliers, while driving cost efficiency, supply security, and operational accuracy.

The ideal candidate brings strong attention to detail, the ability to manage complexity, and a proactive, ownership-driven mindset.

Key Responsibilities

Category & Supplier Management

  • Manage a large, complex SKU portfolio with thousands of active items, ensuring accuracy and eliminating duplication
  • Work within highly technical product categories with multiple variants and specifications
  • Build and manage supplier relationships, primarily across Asia, including navigating time zones and cultural differences
  • Identify opportunities to reduce total cost of ownership and improve supply continuity

Procurement & Purchase Orders

  • Oversee full lifecycle management of purchase orders, including blanket orders and long-term supply strategies
  • Verify order acknowledgments and pricing accuracy
  • Maintain clear communication with suppliers and internal stakeholders regarding delivery timing and constraints
  • Create and maintain Item Masters and vendor pricing agreements

Inventory & Demand Planning

  • Maintain inventory levels aligned with business needs, balancing customer service and cost
  • Analyze demand patterns, lead times, and risk to establish inventory targets
  • Communicate future demand signals to suppliers to ensure supply readiness and efficiency

International Logistics & Imports

  • Evaluate air vs. ocean freight decisions based on urgency, cost, and inventory position
  • Oversee end-to-end import processes from Asia, including documentation, HTS classification guidance, and coordination with freight forwarders and customs brokers

Success Profile

This role requires a professional who can build credibility quickly and influence cross-functional teams. Success depends on responsiveness, proactive problem-solving, and the ability to drive both immediate results and long-term process improvements.

Core Competencies

  • Communication: Strong alignment and clarity with stakeholders
  • Negotiation: Balances supplier and company objectives for optimal outcomes
  • Ownership Mindset: Takes initiative and accountability for results
  • Attention to Detail: High accuracy and precision in all work
  • Proactive Approach: Anticipates needs and prepares in advance
  • Critical Thinking: Breaks down complex challenges and makes informed decisions
  • Problem Solving: Identifies root causes and delivers practical solutions

Salary Range: $65-100k DOE

Benefits

Burton Mill Solutions offers a competitive benefits package, including:

  • Medical, dental, and vision insurance (effective 1st of month after hire)
  • Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
  • Company-paid basic life and short-term disability insurance
  • Optional additional life and long-term disability coverage
  • Up to $300/year wellness reimbursement
  • 401(k) with employer match (50% up to 3%)
  • Up to 96 hours PTO annually (no waiting period)
  • 8 paid holidays + 1 floating holiday
  • Up to $5,250/year tuition reimbursement
  • Annual safety boot and safety glasses reimbursement

Why Join Burton Mill Solutions?

  • Be part of a responsive, customer-focused organization
  • Work in a high-impact role with visible influence
  • Collaborate across teams and global suppliers
  • Opportunity to shape processes and drive continuous improvement