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Customer Success Manager Jobs in Springfield, OR

SiteOne Landscape Supply

Branch Manager I

Eugene, OR

... to help our customers win. We know that our associates are the key to this success, and our ... Position Overview The Branch Manager is responsible for building a winning team and knowledge base ...

SiteOne Landscape Supply

Branch Manager I

Eugene, OR · On-site

... to help our customers win. We know that our associates are the key to this success, and our ... Position Overview The Branch Manager is responsible for building a winning team and knowledge base ...

Southern Shingles

Customer Service Representative

Eugene, OR

$16 - $21.75/hr

Manages phone inquiries professionally, processes transactions in the ERP system, and contributes ... Success in this position depends on strong communication, quick problem-solving, and the ability to ...

Burton Mill Solutions

Category Buyer

Springfield, OR · On-site

This role plays a pivotal part in supporting our commitment to customer success and supply chain performance. Position Summary The Category Buyer is responsible for managing and optimizing assigned ...

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Customer Success Manager information

See Springfield, OR salary details

$33.6K

$86K

$144.9K

How much do customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success manager in Springfield, OR is $85,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, OR? The most popular types of Customer Success jobs in Springfield, OR are:
What job categories do people searching Customer Success Manager jobs in Springfield, OR look for? The top searched job categories for Customer Success Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Success Manager jobs? Cities near Springfield, OR with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, OR as of May 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $85,974 per year, or $41.3 per hour.

Customer Success Associate

McQuade Organization

Eugene, OR

Full-time

Posted 8 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

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