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Customer Success Manager Jobs in Roxboro, NC (NOW HIRING)

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... Strong project management skills are at the core of this role: you'll keep onboarding on track ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... Strong project management skills are at the core of this role: you'll keep onboarding on track ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

ServiceTrade

Enterprise Account Manager

Durham, NC · On-site

You enjoy the thrill of the chase, identifying opportunities within existing accounts and working with Customer Success Management teams to expand the overall usage of our suite of solutions and ...

Quality Service Today

Marketing manager

Mebane, NC · On-site

$60K - $80K/yr

Manage online reputation and customer reviews. Content & Medias * Produce compelling videos, photography, blog content, email campaigns, and customer success stories. * Coordinate media interviews ...

aan

Customer Accounts Manager

Danville, VA

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

Danville, VA

$15 - $15.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Roxboro, NC

Customer Success Manager information

See Roxboro, NC salary details

$28.6K

$73.1K

$123.2K

How much do customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager in Roxboro, NC is $73,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $87,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Roxboro, NC?

The most popular types of Customer Success jobs in Roxboro, NC are:

What cities near Roxboro, NC are hiring for Customer Success Manager jobs?

Cities near Roxboro, NC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Roxboro, NC as of August 2026, with employment types broken down into 73% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,072 per year, or $35.1 per hour.

Customer Success Engineer

3E

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong project management skills are at the core of this role: you'll keep onboarding on track, coordinate across teams, and ensure every milestone is delivered to a high standard. You'll be the trusted partner who ensures customers realize continuous value from the SynaptiQ platform, combining a proactive approach to account management, sharp issue detection, and a genuine commitment to platform and service improvement.
This role is a blend of project management, relationship-building, analytical rigor, and hands-on problem-solving. You'll own customer outcomes, spot risks and opportunities before they surface, and act as the connective tissue between clients and our internal teams. A key part of this is understanding customer requirements and think critically about how best to address them within SynaptiQ, balancing customer needs with what the platform brings value.
What you'll be doing:
Account Management
  • Manage 5 to 15 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating the success and value they're getting from SynaptiQ.
  • Maintain and build long-term customer relationships, ensuring ongoing satisfaction and aligning services with each client's business goals.
  • Identify opportunities for upselling and cross-selling that deepen customer engagement and value.
  • Define and report on success metrics for each account - including customer satisfaction scores, retention rates, and revenue generated from expansion.

Issue and Opportunity Detection
  • Continuously monitor customer health metrics to identify critical patterns and trends.
  • Proactively address potential issues before they escalate, and surface opportunities for further engagement and improvement.

Client Onboarding
  • Manage 1 to 3 onboarding projects at a time, tailoring the process to each client's unique needs and guiding them toward becoming a mature, self-sufficient customer.
  • Ensure a seamless and effective integration of new clients onto the SynaptiQ platform.

Training and Enablement
  • Conduct comprehensive training sessions (online or on site at the clients') and webinars so clients become proficient with the SynaptiQ platform.
  • Develop user guides and training materials tailored to client needs.
  • Foster customer advocacy by creating case studies and testimonials and facilitating customer references that highlight the success and value of the platform.

Collaboration and Continuous Improvement
  • Work collaboratively within the Customer Success team and across Presales, Support, and Development.
  • Contribute to the ongoing growth and improvement of the platform and services by channeling real customer insight back into the organization.
  • Assist in tradeshows as a customer-facing technical reference for SynaptiQ.

Requirements
We are looking for someone with exceptional personal attributes, strong soft skills- including empathy, patience, excellent listening skills, and the ability to remain calm under pressure. Someone who has a proactive, solution-oriented attitude with a strong get-things-done mentality.
Furthermore, our ideal candidate comes with:
  • Minimum 2 years of experience in a customer-facing role, ideally in a high-growth environment.
  • A bachelor's degree in a technical field (computer science, engineering, data, or similar) or equivalent practical experience
  • Familiarity with SaaS or asset performance management platforms.
  • Proven track record of managing customer relationships and driving customer success.
  • Strong analytical skills with a focus on KPIs and customer metrics.
  • Strong project management skills
  • A commercial mindset, balanced with the ability to manage hands-on work and strategic projects.
  • Legal authorization to work in the United States without requiring visa sponsorship. Our office is based in Durham and presence is required 3 days a week.

Bonus points for:
  • Experience in the energy industry - particularly solar, wind, or storage - is highly advantageous.
  • Exposure to technical or data-oriented products and the ability to speak credibly with technical stakeholders.
  • Proficiency in CRM or customer success software such as Salesforce, HubSpot, or Gainsight.

Benefits
In addition to joining a fast-growing international company that promotes a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company with an ambitious growth plan, delivering innovative services.
In this role, you'll be the voice of the customer inside a company building the platform that keeps renewable assets performing. Your accounts will span real operating solar, wind, and storage portfolios, and your work directly shapes whether clients renew, expand, and champion us. If you thrive on owning relationships, turning data into action, and being the person clients trust to get things done, this is that seat.
For this payroll position based out of our Durham office we offer:
- A base salary in line with your experience
- Unlimited PTO
- Health plan (United Healthcare) for employee and family: employee contribution ranging between 15% and 30%, depending on chosen plan
- Optional dental and vision insurance (50% coverage by employer)
- Life insurance
- 401(k): employer matches employee contributions with 100% up to a 4% (of the salary) treshold, and another 50% between 4% and 6%
- $60 monthly phone allowance

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