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Customer Success Manager Jobs in Rochester, NH (NOW HIRING)

Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

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Showing results 1-20

Customer Success Manager information

See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do customer success manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success manager in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What are the most commonly searched types of Customer Success jobs in Rochester, NH? The most popular types of Customer Success jobs in Rochester, NH are:
What job categories do people searching Customer Success Manager jobs in Rochester, NH look for? The top searched job categories for Customer Success Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Customer Success Manager jobs? Cities near Rochester, NH with the most Customer Success Manager job openings:
Infographic showing various Customer Success Manager job openings in Rochester, NH as of May 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $81,296 per year, or $39.1 per hour.

Technical Account Manager - Remote

Varicent

Concord, NH โ€ข Remote

Full-time

Posted 18 days ago


Job description

At Varicent, we're not just transforming the Sales Performance Management (SPM) marketโ€”we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
  • Innovate with Purpose: Build impactful solutions for customers worldwide.
  • Join Excellence: Work in a diverse, collaborative, and innovative team.
  • Shape the Future: Lead in redefining revenue optimization.
  • Grow Together: Unlock your potential in a supportive environment.
Join us at Varicentโ€”where your talent and ambition meet limitless opportunities for success!

Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey.

What You'll Do:

  • Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
  • Review impact of new features and fixes and assess those against customers organizational needs
  • Assist in configuring Varicent specific solutions based on customer requirements as requested
  • Generate and communicate monthly performance and support metric reports
  • Analyze usage data and metrics to identify remedial actions required
  • Help implement remedial actions for proactive maintenance
  • Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
  • Take initiative in identifying growth opportunities
  • Collaborate with our team to achieve sustainable project and product growth
  • Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
  • Work with internal stake holders to review change management process and propose future state where possible

What You'll Bring:

  • At least 7 years of experience in IT Consulting, Enterprise Software Implementation
  • Bachelor's Degree or higher in a technical field or a related business disciplineโ€ฏโ€ฏ
  • Prior experience with Query Based Languages and Relational Databases
  • Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
  • Time management: organize work schedules ensuring deadlines are always met
  • Strong business communication skillsโ€ฏ
  • Experience in gathering and interpreting requirements and matching those with product capabilities
  • Ability to empathize with customers and understand their needs at every stage of the software lifecycle
  • Initiative and ability to work with minor oversightโ€ฏAbility to adapt to evolving and changing processes
  • Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

Success Outcomes

1-3 Months:

  • Candidate should be familiar with company culture, policies, and internal systems.
  • Training and onboarding should be complete.
  • Candidate will learn the various sources to obtain information.
  • Begin client and CSM introductions.
  • Participation in team meetings and events.

4-6 Months:

  • Candidate should be able to manage their clients fairly independently and adhere to the VIP program.
  • Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability

7 Months and Beyond:

  • Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact