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Customer Success Manager Jobs in Reno, NV (NOW HIRING)

Pearson

Associate, Customer Service

Carson City, NV · On-site

$14.25 - $19.50/hr

Excellent organizational skills, time management and multi-tasking skills * Ability to work ... Customer Success Job Family: GO_TO_MARKET Organization: Assessment & Qualifications Schedule ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Reno, NV

Customer Success Manager information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Reno, NV?

The most popular types of Customer Success jobs in Reno, NV are:

What are popular job titles related to Customer Success Manager jobs in Reno, NV?

For Customer Success Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Reno, NV look for?

The top searched job categories for Customer Success Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Success Manager jobs?

Cities near Reno, NV with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Reno, NV as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,821 per year, or $39.8 per hour.

Account Manager in Digital Marketing Agency

Noble Studios

Reno, NV • On-site

Full-time

PTO

Re-posted 5 days ago

Job description

Noble Studios is a purpose-driven, industry-leading agency that has been repeatedly recognized for both our culture and our work in the creative digital performance marketing space. We are so committed to growing the skill set of our team that if you join us, you will be working with (and learning from) some of the smartest, most creative "mother funners" around. And you'll get to work on some of the most innovative projects for the coolest client list! Noble Studios is headquartered in Reno, Nevada, with an office in Las Vegas - we are a hybrid workplace and offer uniquely generous benefits and time off packages.
We are seeking an agency-experienced Account Manager (which we call our Client Success Manager) who is excited to use their leadership, strategic thinking and critical problem solving skills to make meaningful connections with both our clients and our internal cross-functional teams of digital marketing experts, as well as drive outcomes and performance aligned with our clients' objectives.
Noble's Client Success Managers lead cross-functional teams of talented individuals dedicated to positively impacting their clients' businesses. Client Success Managers aren't just account managers -- they are team leaders, advocates for the client as well as the company, and thought leaders in the industry. They make meaningful connections while working closely with the leadership team and having accountability for the effectiveness of their team's engagements. CSMs facilitate the efforts and impact of their internal team, and ensure projects and services meet or exceed client expectations. In addition, they provide strategy and direction that creates conditions where people can do their best work through open problem-solving, empowerment and inspiration.
Primary Responsibilities
  • Manage clients to annual account plans, revenue growth opportunities and develop strategies to achieve meaningful business outcomes agreed upon by the client
  • Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals
  • Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achieved
  • Proactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thrive
  • Define the KPIs and objectives for client projects and services
  • Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations
  • Lead and facilitate quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions to align on priorities, performance insights, and future growth opportunities
  • Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery
  • Effectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best work
  • Manage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impact
  • Provide thought leadership on services, products, marketing best practices and client industry priorities. Leverage the Noble's subject matter experts for the benefit of our clients
  • Oversee subcontractor and vendor relationships as needed, including scope alignment, performance management, budget oversight, and quality assurance to ensure work meets Noble and client standards
  • Partner with external vendors and internal teams to ensure seamless integration of third-party services into client strategies and delivery plans
  • Step in to support or lead production responsibilities when necessary, ensuring timelines, budgets, and quality standards are upheld while maintaining strategic alignment
  • Identify process improvements and operational efficiencies that enhance client experience, team effectiveness, and overall account performance
Minimum Requirements
  • A four-year college degree or equivalent education and experience in a related discipline
  • 3+ years of experience in account management within the marketing/technology/web industry including all aspects of process development and execution
  • Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships
  • Problem solving, critical thinking and troubleshooting skills to facilitate outcomes
  • Comfort and experience with recommending solutions and making a case for added spend even when there's some ambiguity in the requirements
  • Accurate verbal and written communication skills to inspire confidence
  • Ability to set expectations, be clear and concise in communication and to ensure understanding and agreement
  • Demonstrated experience tracking account revenue, supporting forecasting, and considering growth targets while watching out for profitability and scope control
  • Solid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new/emerging technologies
  • Ability to gain consensus and build enthusiasm for Noble's / your ideas and solutions
  • Experience presenting to and influencing leadership and key stakeholders
  • Ability to navigate stakeholder environments and manage escalations with professionalism and confidence
  • Project oversight abilities, including risk identification, mitigation planning, and issue resolution
  • Experience working within defined delivery processes and contributing to process improvement initiatives
  • Ability to be an assertive, inspiring forward-thinking problem solver who enjoys motivating a team to deliver great work
  • Ability to get cooperation from a wide variety of sources, including upper management, clients, and other team members and varying personalities
  • Demonstrated ability to work in alignment with Noble's company values and standards
  • Knowledge and experience with the concepts behind our technology offerings, including website design and development and performance marketing
  • A Wild Bear attitude (aka, a hunger to innovate and be a part of best-in-industry, award-winning work)
  • Super collaborative and humble person who thrives in a "Weeeee!" culture-because we're better together
  • Ability to provide one's own fully insured transportation for driving to the office, customer locations and events, possibly including some out of market travel
Desired Skills & Experience
  • Proven success on a team implementing digital marketing solutions in an agency or as a client
  • Knowledge of selling techniques that support strong relationships and client business growth
  • Digital Marketing agency experience
  • Familiarity with Noble's geographical markets and target verticals (travel and tourism, B2B and ecommerce)
  • Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work, leveraging its potential to enhance creativity, efficiency, and problem-solving

Why You'll Love Working Here
  • Innovative clients like Travel Nevada, Visit Lake Tahoe, and Yodlee
  • Creative impact where you'll help shape digital experiences that matter
  • Local passion, global standards - we dream big while staying grounded in our Nevada roots
  • Exceptional benefits and time-off policy:
    • Two fully paid companywide weeks off annually (July & December)
    • Start with 10 vacation days + 5 paid sick & safe days + all company holidays
  • Growth-minded culture:
    • Regular guest speakers, seminars, and team roundtables
    • Support for your continued professional development
If You're Chosen
  • You must pass Noble's background and reference checks, as well as provide documentation of your legal right to work in the U.S. without sponsorship. We participate in eVerify.
  • You must be able to work full-time, primarily during Noble's core business hours of 8:30 a.m. to 5:30 p.m. Pacific Time, Monday through Friday.
  • We prefer Nevada-based applicants, but...
    • We may also consider those in California, Arizona, Washington & Oregon, assuming you are available to travel if needed.
    • Travel is typically once per quarter for Production & Operations and may be once per month for Leadership, Sales, Account Manager & Project Manager roles.
  • Most Leadership, Sales and Account Manager roles must qualify as someone who drives on behalf of Noble Studios, which requires a valid state Driver's License, 2+ years of driving experience, a clean driving record, and at least $100,000/$30,000 bodily injury and $100,000 property damage auto insurance coverage.
About Noble Studios
Noble Studios is a Nevada-grown creative digital performance marketing agency with offices in Reno, Las Vegas and Bristol, U.K., specializing in brand strategy, digital marketing strategies, web development, SEO, paid digital media, creative and content development and social media. Since 2003, the company has completed work for international brands such as Google, Disney, Travel Nevada, Tahiti Tourisme, Yosemite Mariposa County, Autodesk, Adobe, Genome Medical, Medcor and more. Noble has been honored to be recognized as one of Ad Age's "Best Places to Work 2026" and by Inc. as a "Best in Business - Advertising." Noble Studios is an approved Google Partner and HubSpot Solutions Partner.
We welcome candidates of all backgrounds and experiences. Our success is built on diverse perspectives and ideas and we're committed to maintaining an inclusive environment where everyone can thrive.
Apply now and help us craft exceptional digital experiences!

Apply