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Customer Success Manager Jobs in Ladera Ranch, CA

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... You'll help new customers get up and running on our Utility Management software over.vu, then stay ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Ladera Ranch, CA

Customer Success Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Ladera Ranch, CA?

The most popular types of Customer Success jobs in Ladera Ranch, CA are:

What are popular job titles related to Customer Success Manager jobs in Ladera Ranch, CA?

For Customer Success Manager jobs in Ladera Ranch, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Customer Success Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Customer Success Manager jobs?

Cities near Ladera Ranch, CA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.

Grower Success Manager -Agtech - Southern California Region

Arable

Temecula, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Location Requirement

Candidates must be based in or near Riverside County or the San Bernardino/Victorville corridor and able to travel regularly throughout the Southern California territory, including Riverside, San Bernardino, and San Diego counties. Travel is required for customer visits, installations, training, troubleshooting, and field support, with periodic travel to Lodi.

Local familiarity with Southern California agriculture, irrigation practices, water-management challenges, and the region's diverse cropping systems is strongly preferred.

What We Are Looking For

Arable is seeking a Customer Success Manager to support growers and agricultural partners throughout Southern California.

This role is responsible for the overall customer experience-from initial implementation and field installation through training, ongoing support, product adoption, and long-term relationship management. You will work closely with customers to understand their operations, help them get meaningful value from Arable's technology, and ensure they have a knowledgeable and responsive partner throughout the relationship.

The ideal candidate combines practical agricultural knowledge, customer success experience, technical aptitude, and strong relationship-building skills. You should be comfortable working in the field, discussing irrigation and crop-management practices, and communicating confidently with growers, farm managers, consultants, and project partners.

What We Do

At Arable, our mission is to connect the world's farms to optimize the global food system.

As agriculture faces the dual challenge of feeding a growing population while conserving natural resources, we provide the data and insights that help farmers use water more efficiently and make better-informed crop-management decisions.

By digitizing the analog world, we empower producers to improve productivity, protect water resources, and strengthen resilience across their operations.

Examples of Our Work

  • Helping growers improve irrigation decisions through field-level data and insights.

  • Supporting agricultural and technology partners in meeting sustainability and climate-resilience goals.

  • Providing customers with information that improves operational decision-making, reduces resource waste, and supports crop performance.

Your Role

As a Customer Success Manager, you will be a key member of Arable's Customer Success team and a primary point of contact for growers and project partners throughout the region.

You will manage the customer relationship across the full lifecycle, including implementation, onboarding, training, field support, ongoing adoption, and issue resolution. You will also help customers interpret Arable's data and understand how it can support better irrigation, crop-management, and operational decisions.

Many of the projects you support may involve multiple stakeholders, including growers, farm managers, consultants, irrigation specialists, commercial partners, and other organizations. You will need to build credibility across these groups, communicate clearly, and serve as a dependable resource who can help move projects forward.

This is a hands-on, field-oriented role that combines customer success, agricultural expertise, technical support, and relationship management.

What You'll Do:

  • Manage the customer experience from implementation and onboarding through ongoing adoption, support, and renewal.

  • Build strong, trusted relationships with growers, farm managers, agricultural partners, and other project stakeholders.

  • Coordinate and support the installation, setup, monitoring, and maintenance of Arable field devices.

  • Serve as a knowledgeable resource on regional agriculture, irrigation practices, and water-use efficiency.

  • Understand each customer's goals, challenges, and operating environment, and tailor support accordingly.

  • Conduct regular customer check-ins, field visits, project reviews, and training sessions.

  • Identify and resolve customer concerns, coordinating with internal teams when additional technical or product support is required.

  • Drive customer adoption, satisfaction, retention, and long-term value.

  • Gather customer feedback and share field insights with Arable's Product, Agronomy, Engineering, Commercial, and Customer Success teams.

  • Help identify opportunities to expand Arable's value within existing customer relationships and projects.

  • Maintain accurate records of customer activities, project progress, risks, and follow-up actions.

  • Travel regularly throughout the Southern California territory, with periodic overnight travel to Lodi and occasional travel to other Arable locations.

You're a Great Fit If You Have:

  • Experience in customer success, account management, agricultural consulting, farm operations, irrigation management, agtech, or a related customer-facing role.

  • Strong familiarity with agriculture and the ability to communicate knowledgeably about irrigation and crop-management practices.

  • The ability to build credibility and trusted relationships with growers.

  • Strong communication, training, problem-solving, and organizational skills.

  • The ability to manage multiple customers, projects, stakeholders, and priorities..

  • A hands-on working style and comfort spending time in agricultural field environments.

  • Willingness to travel frequently throughout the region, approximately 25-40%, with occasional overnight travel.

  • Comfort safely accessing irrigation equipment or working at moderate heights when required, following all safety procedures.

  • A bachelor's degree in agronomy, agriculture, crop science, irrigation, agricultural engineering, business, or a related field-or equivalent practical experience.

  • A genuine interest in helping customers succeed and advancing more efficient, sustainable agricultural practices.

What We Offer

Join a passionate, mission-driven team working at the intersection of agriculture, climate, water, and technology.

  • Competitive base salary with performance incentives

  • Excellent health, dental, and vision coverage

  • 401(k) with company match

  • Flexible paid time off and company holidays

  • Career-development and professional-growth opportunities

  • The opportunity to work directly with growers and leading agricultural partners

  • A chance to make a meaningful impact on the sustainability, water efficiency, and productivity of agriculture

Equal Opportunity at Arable

We are proud to be an equal opportunity employer. Arable welcomes team members from all backgrounds and celebrates diversity in all its forms.

We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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