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Customer Success Manager Jobs in Draper, UT (NOW HIRING)

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Enzo Health

Customer Success Manager

Lehi, UT · On-site

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

Podium

AI Customer Success Manager - SMB

Lehi, UT

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Draper, UT

Customer Success Manager information

See Draper, UT salary details

$30.4K

$77.7K

$130.9K

How much do customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager in Draper, UT is $77,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Draper, UT?

The most popular types of Customer Success jobs in Draper, UT are:

What job categories do people searching Customer Success Manager jobs in Draper, UT look for?

The top searched job categories for Customer Success Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Success Manager jobs?

Cities near Draper, UT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Draper, UT as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,652 per year, or $37.3 per hour.

Customer Success Manager - Piston

Pear

Lehi, UT • On-site

Full-time

Re-posted 16 days ago

Job description

Customer Success Manager
What you will be doing:
  • Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
  • Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
  • Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
  • Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
  • Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
  • Process Improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds-and helping pave the road.
  • Manager an international remote team

What you should have:
  • 2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
  • Experience managing post-sale relationships and driving retention and expansion
  • Strong communicator who can connect with operators, owners, and executives alike
  • Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
  • Experience of managing a team
  • Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have:
  • Experience working with SMBs or in industries like logistics, transportation, or fleet management
  • Familiarity with payments, expense tracking, or fraud prevention tools
  • Data-savvy-comfortable reading usage trends or digging into account analytics
  • Experience managing international remote teams

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