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Customer Success Director Jobs in Draper, UT (NOW HIRING)

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

... direct Customer Success experience, ideally within SaaS, healthcare technology, marketing technology, or a related environment * Proven success owning a customer book of business and independently ...

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RLDatix

Customer Success Manager

Lehi, UT · On-site

... direct Customer Success experience, ideally within SaaS, healthcare technology, marketing technology, or a related environment * Proven success owning a customer book of business and independently ...

Valid8 Financial, Inc.

Customer Success Manager

Lehi, UT · On-site

$65 - $85/hr

Role Summary The VelociFI Customer Success Manager partners with the Account Management Lead to ... Direct impact -- your work shapes the product, the team, and the market. * Hands‑on mentorship ...

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Enzo Health

Customer Success Manager

Lehi, UT · On-site

That makes every account a high-stakes, multi-stakeholder relationship - the owner, the director of ... As our Customer Success Manager, you'll own every account from go-live through renewal, expansion ...

New

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

If you have not been in a Director level or higher Customer Success (CS) role at a software (SaaS) company, we cannot consider your application for this role. Please consider a one of the two CSM ...

Revver, Inc.

Enterprise Customer Success Manager

Lehi, UT · On-site

$70 - $100/hr

Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with ... What You'll Bring to the Table * 3-5 years in customer success, account management, or a related ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with ... What You'll Bring to the Table * 3-5 years in customer success, account management, or a related ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

$70 - $100/hr

Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with ... What You'll Bring to the Table * 3-5 years in customer success, account management, or a related ...

Socket.dev

Manager, Customer Success Support

Lindon, UT · On-site

$65 - $70/hr

About the role As a Customer Success Support Manager at Human Interest, you are responsible for the ... Coach, performance manage and develop direct reports * Be a role model to foster a culture of ...

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Customer Success Director information

See Draper, UT salary details

$36K

$113.5K

$167.3K

How much do customer success director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success director in Draper, UT is $113,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $136,000.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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The most popular types of Customer Success jobs in Draper, UT are:

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The top searched job categories for Customer Success Director jobs in Draper, UT are:

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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Draper, UT as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $113,523 per year, or $54.6 per hour.

Buildings Sector - Customer Success Director

PassiveLogic

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Buildings Sector Customer Success Director
Build strong partnerships, deliver real-world impact.
Are you passionate about building strong partnerships, engaging customers, and turning innovation into lasting value? Do you want to be part of a team that's redefining how buildings operate around the world?
PassiveLogic is looking for a Customer Success Director with technical knowledge of building controls and intelligent systems, who thrives at the intersection of relationship-building, technology deployment, and customer empowerment.
This role can be based either in Salt Lake City, Utah or in the EU.
About PassiveLogic®
PassiveLogic is the first fully autonomous platform for buildings. We've reinvented the fundamental principles of automation to democratize technology, optimize buildings, and reduce the world's carbon footprint. We are a team of technologists, engineers, and creatives dedicated to making a sustainable impact through real-world solutions.
We are looking for team members who have a passion for technology and who want to work on cutting-edge problems with real-world solutions. Our culture is built on bringing the most talented engineers, thinkers, and creatives together-backed by the world's leading investors-to make the future a reality.
About the Role
This is a career-defining opportunity to play a crucial role in a hyper-scale AI company that is transforming the future of autonomous systems, energy, and the built environment.
As a Customer Success Director, you will play a critical role in ensuring our customers realize the full potential of the PassiveLogic platform, enabling next-generation building performance, comfort, and energy efficiency globally.
What you'll do
This is a hands-on, customer-facing role that blends relationship management, project management, and technical onboarding. You will act as the key liaison between PassiveLogic and our partners-working directly with facility managers, contractors, and system integrators to ensure seamless, scalable deployment of our autonomous systems and partner/customer satisfaction every step of the way.
Onboarding and implementation: Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.
Relationship management: Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
Success planning: Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.
Technical support and troubleshooting: Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions.
Become the internal voice and advocate for the customer: Collect feedback, identify patterns, and communicate user insights to our internal team to help troubleshoot and reiterate on the development of our platform.
Cross-functional collaboration: Work closely with our Applied Engineering and Engineering Program Management team to ensure alignment across the customer lifecycle-from first contact through ongoing expansion.
This is a unique opportunity to shape customer journeys at a pivotal stage of growth and innovation.
What you'll bring
You must have
  • Proven experience:
    • Customer-facing experience in a technical or software-driven environment.
    • Strong understanding of building controls, systems, and HVAC technologies.
  • Exceptional communication skills: Extraordinary teammate skills with a collaborative, interpersonal communication style. Strong customer-facing skills with an ability to clearly communicate complex technical concepts to both technical and non-technical audiences via spoken, written, and visual communications.
  • Organized and strategic: Creative thinker and strong problem solver with meticulous attention to detail.
  • Collaborative mindset: Experience working across teams to drive customer success. Strong self-motivation towards PassiveLogic's mission to "empower people through generative autonomy to solve the world's largest climate challenges."
  • Adaptability: Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate.
  • Problem solving: You own this role. When issues arise, be the empowered force that solves them, rolling-up.

You should have
  • Technical problem-solving ability. You don't just raise issues, you help solve them.
  • Passion for helping customers succeed and thrive.

It's helpful to have
  • Experience operating in a startup environment with evolving processes and rapid growth.

We know there are candidates who might not fit everything we've described above, or who might have experience and skills we haven't considered. PassiveLogic can sometimes be flexible enough to shift responsibilities to the right person, or otherwise identify open or upcoming roles that may better fit your professional background. Even if you don't meet all the requirements above, we still want to hear from you.
Compensation, Benefits & Perks:
  • Competitive compensation
  • Generous equity share package
  • Medical, dental and vision coverage
  • Disability and life insurance options
  • Flex PTO
  • Team-building events
  • Free catered lunch in the office Monday - Friday
  • Free ski pass (We are at the base of Big Cottonwood Canyon)
  • Free National Park pass

When applying, include:
  • A cover letter telling us why you're the perfect candidate for PassiveLogic
  • A resume
  • Extra mile - include a description of a project (of any type) you personally created, devised, built, managed, organized, or designed that was of your own self-initiative

Diversity and inclusion
Diversity, inclusion, and belonging is woven into our values and everything we do. We welcome all-come as you are and bring your whole self. We are proud to be an Equal Opportunity Employer. We celebrate diversity every day by maintaining a safe and inclusive environment for our employees at every stage of their careers.
Locations Salt Lake City Employment type Full-time

Apply