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Customer Success Partner Jobs in Draper, UT (NOW HIRING)

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Operations (10%): * Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction. * Contribute to the development ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

Opiniion is a resident experience tool that partners with property management to create better ... As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ...

Route

Customer Success Manager

Lehi, UT · On-site

The team The Customer Success team plays a pivotal role at Route, ensuring that our merchants have ... Identify growth opportunities and partner with Account Executives to expand merchant relationships.

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Partner with Sales on expansion opportunities and renewal strategies * Advocate for customer needs ... Customer Success, Account Management, Implementation, etc.) * Previous experience with TPRM, GRC ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

We are professionally committed to providing the highest quality partner care. Telarus offers a ... We're Growing Our Customer Success Team! We're excited to announce two internal opportunities ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company ... partner to decision-makers. This is the right role for someone who is organized enough to handle ...

Everseen

Customer Success Manager

Salt Lake City, UT · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term partnerships with our retail clients. You will serve as the primary voice for value assurance, retail best ...

Canals

Customer Success Manager

Lehi, UT · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$96K - $121K/yr

You'll do this in partnership with the Account Management team, the Sales team, and the Product and ... Collaborate across Product, Engineering, and Customer Success teams to surface customer needs ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend ...

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All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Draper, UT

Customer Success Partner information

See Draper, UT salary details

$30.4K

$77.7K

$130.9K

How much do customer success partner jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success partner in Draper, UT is $77,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What jobs pay 4000 a week without a degree?

Customer Success Partner roles typically do not pay $4,000 weekly without relevant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales positions, certain real estate roles, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education. Success in these roles depends on performance, client relationships, and industry demand.

What are the key skills and qualifications needed to thrive as a Customer Success Partner, and why are they important?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

What is the role of a customer success partner?

A customer success partner is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and ongoing account management, utilizing communication and problem-solving skills to enhance customer satisfaction and retention.

Do CSMs make good money?

Customer Success Partners typically earn competitive salaries that vary based on experience, location, and company size. Entry-level roles may start around $50,000 annually, while experienced CSMs can earn over $100,000, especially with performance bonuses and certifications. The role often requires strong communication skills and familiarity with customer relationship management tools.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

Will AI replace CSM?

Customer Success Partners (CSPs) focus on building relationships, understanding client needs, and providing personalized support, which are skills that AI currently cannot fully replicate. While AI tools can assist with data analysis, automation, and routine tasks, the role of a CSP involves empathy, strategic thinking, and complex problem-solving that require human judgment. Therefore, AI is more likely to augment rather than replace Customer Success Partners in the foreseeable future.
What job categories do people searching Customer Success Partner jobs in Draper, UT look for? The top searched job categories for Customer Success Partner jobs in Draper, UT are:
What cities near Draper, UT are hiring for Customer Success Partner jobs? Cities near Draper, UT with the most Customer Success Partner job openings:
Customer Success Partner jobs near you

Customer Success Manager

Flex Dental

Provo, UT • On-site

Full-time

Posted 13 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
  • Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
  • Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
  • Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
  • Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
  • Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.

Customer Adoption & Growth
  • Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
  • Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
  • Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
  • Clearly communicate pricing changes while reinforcing the value customers receive from the platform.

Customer Advocacy & Cross-Functional Collaboration
  • Document customer feedback, trends, and root causes contributing to churn risk.
  • Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
  • Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
  • Recommend process and product improvements based on recurring customer feedback and retention trends.

Operational Excellence
  • Monitor reporting and customer health data to proactively identify emerging retention risks.
  • Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
  • Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
  • Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
  • Support ownership transfer processes by coordinating required documentation and cross-functional activities.
  • Perform other duties as assigned.

JOB QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent

EXPERIENCE
  • A minimum of 1 year previous customer success, training, call center or technical support experience
  • Experience as a customer success/retention account manager in dental software
  • Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred

KNOWLEDGE AND SKILLS
  • An understanding of common industry standard business practices as related to the dental or medical professions
  • Experience with software in a SaaS environment
  • Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Basic knowledge of computer hardware, database structure and network troubleshooting

Apply