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Customer Success Partner Jobs in Draper, UT (NOW HIRING)

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Your primary objectives are to champion partner success, drive adoption and utilization of Lumion ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Route

Customer Success Manager

Lehi, UT · On-site

$180K/yr

The team The Customer Success team plays a pivotal role at Route, ensuring that our merchants have ... Identify growth opportunities and partner with Account Executives to expand merchant relationships.

Coalition, Inc.

Customer Success Associate

Provo, UT · On-site

$50K/mo

... Customer Success team. In this role, you will be accountable for providing the highest level of ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... join our customer success team. Candidates in this role will be accountable for providing the ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

You'll partner closely with Sales, Support, Delivery, Product, Marketing, and Partners to create a ... Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ...

Red Hat

Customer Success Executive 3

Salt Lake City, UT · On-site

$132K - $211K/yr

Partner and collaborate with marketing teams to build customer reference ability * Facilitate ... success What you will bring * 7 years of account management or customer success experience ...

iCIMS

Customer Success Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Job Overview In this role, you'll act as the primary strategic partner for assigned customers ... Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple ... We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

You'll partner closely with Sales, Support, Delivery, Product, Marketing, and Partners to create a ... Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ...

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Showing results 1-20

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Draper, UT

Customer Success Partner information

See Draper, UT salary details

$30.4K

$77.7K

$130.9K

How much do customer success partner jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success partner in Draper, UT is $77,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What job categories do people searching Customer Success Partner jobs in Draper, UT look for?

The top searched job categories for Customer Success Partner jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Success Partner jobs?

Cities near Draper, UT with the most Customer Success Partner job openings:

Customer Success Partner jobs near you

Customer Success Manager

Lumion

South Jordan, UT • On-site

Other

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Success Manager | Full Time, In-Person, South Jordan, UT

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

Position: Customer Success Manager

The Role: We are a fast-growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion's solutions, and identify opportunities for expansion that deepen each school's impact. You must be self-motivated, set ambitious goals, and over-deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly-talented, driven, intense, and bold team. Your compensation will include equity ownership.

Employment Type: Full-time, in person in South Jordan, Utah

Key Responsibilities Partner Management and Strategy
  • Develop and execute strategic success roadmaps aligned with partner goals
  • Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
  • Proactively identify risks and surface opportunities using data and KPIs
  • Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
  • Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
  • Lead successful onboarding of new partner schools
  • Ensure partners quickly achieve value and are set up for long-term success
  • Identify upsell opportunities and pass leads off to Revenue Team
Cross-functional Collaboration
  • Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
  • Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
  • Serve as the first point of contact for partner inquiries and issue resolution.
  • Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
  • Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.
Qualifications Required
  • 2–3 years of experience in customer success, partner management, account management, or a similar role.
  • Proven success managing multiple stakeholders and driving adoption at scale.
  • Strong project management skills with the ability to meet tight deadlines.
  • Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
  • Organized, detail-oriented, and driven by operational excellence
  • Strategic thinker with strong execution skills and the ability to lead through influence.
  • Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
  • Passionate about improving educational access and outcomes through technology.
  • A confident communicator who can distill complexity into actionable insights.
Preferred
  • Experience in SaaS, fintech, or edtech environments.
  • Experience working with post-secondary, trade, or vocational schools.
  • Knowledge of student financing, including loans or Income Share Agreements.
  • Background in education, admissions, or school operations.
  • Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
Benefits
  • Unlimited paid time off
  • Generous benefits allowance
    • Health Insurance Reimbursement
    • 401(k) plan
    • We'll pay your cell phone and home internet bill up to $200
    • $100/month toward your personal wellness (however you define it)
    • Paid Maternity and Paternity leave

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