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Strategic Customer Success Manager Jobs in Draper, UT

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but ... Improve customer engagement and outcomes by providing consultative and strategic advisory services

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but ... Improve customer engagement and outcomes by providing consultative and strategic advisory services

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but ... Improve customer engagement and outcomes by providing consultative and strategic advisory services

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60 - $80/hr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

RLDatix

Customer Success Manager

Lehi, UT

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

Canals

Customer Success Manager

Lehi, UT · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend ...

Valid8 Financial, Inc.

Customer Success Manager

Lehi, UT · On-site

$65 - $85/hr

Role Summary The VelociFI Customer Success Manager partners with the Account Management Lead to deliver an exceptional experience to every VelociFI customer. You extend the Lead's reach -- running ...

New

Tandem Inc.

Customer Success Manager

Lehi, UT · On-site

$90 - $130/hr

... the essential strategy for sustainable growth in home health. About the role Most home health ... As our Customer Success Manager, you'll own every account from go-live through renewal, expansion ...

Posted today

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Strategic Customer Success Manager information

See Draper, UT salary details

$30.4K

$77.7K

$130.9K

How much do strategic customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for strategic customer success manager in Draper, UT is $77,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What job categories do people searching Strategic Customer Success Manager jobs in Draper, UT look for?

The top searched job categories for Strategic Customer Success Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Strategic Customer Success Manager jobs?

Cities near Draper, UT with the most Strategic Customer Success Manager job openings:

Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Draper, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,652 per year, or $37.3 per hour.

Strategic Customer Success Manager

PDQ.com Corporation

South Salt Lake, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
Our Core Values:
  • Honesty: You communicate transparently and build trust through your actions.
  • Ownership: You take responsibility for outcomes and follow through on commitments.
  • Collaboration: You value diverse perspectives and work effectively across teams.
  • Improvement: You actively seek opportunities to learn, grow, and innovate.

Location
  • On-Site: This position is based in our South Salt Lake City, Utah office and requires regular on-site attendance

About the role:
PDQ is looking for a Strategic Customer Success Manager to own our most complex, highest-value customer relationships. Sitting within the Customer Success org and reporting to the Vice President of Customer Success, you'll serve as the trusted advisor and primary point of contact for a curated portfolio of enterprise and high-ARR accounts. You'll drive deep product adoption, uncover and close expansion opportunities, and ensure customers renew and grow year over year. This is a senior individual contributor role where your work directly shapes PDQ's revenue retention and long-term customer loyalty.
Why this role matters:
In this role, you'll own the success of PDQ's largest and most strategic accounts: the customers whose health, retention, and expansion have an outsized impact on company revenue and reputation.
How you might spend your day:
  • Manage a focused portfolio of enterprise and high-ARR accounts across their full customer journey, from onboarding through renewal and expansion
  • Build and maintain executive-level relationships, acting as a trusted advisor who understands each customer's business goals and aligns PDQ products to deliver measurable value
  • Develop and execute tailored success plans that drive product adoption, platform depth, and long-term retention across your book of business
  • Identify and close upsell and cross-sell opportunities across the PDQ product suite, partnering with Sales to expand revenue within your accounts
  • Onboard high-ARR accounts, helping our most strategic new customers navigate their adoption of PDQ products and realize the full value of their purchase
  • Serve as the voice of the customer internally, delivering consolidated product feedback to PDQ Product Managers and advocating for strategic account needs
  • Mentor junior Customer Success Managers, sharing best practices and helping elevate the broader CS team

We're looking for people who have:
Must Have:
  • 7+ years of SaaS/B2B customer success, account management, or sales experience with a focus on managing complex or high-value accounts
  • Demonstrated ability to manage enterprise-level relationships and navigate multi-stakeholder organizations at the executive level
  • Proven track record of driving retention, expansion, and upsell within a book of business with measurable outcomes
  • Strong grasp of CRM software (Salesforce or HubSpot preferred) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
  • Ability to quickly learn and confidently demo technical SaaS products, and bring in additional technical resources for deeper requirements

Nice to Have:
  • Experience in IT management, endpoint management, or device management software (MDM, deployment tools, etc.)
  • Familiarity with PDQ products (Deploy, Inventory, Connect, SimpleMDM, or SmartDeploy) or similar IT ops tooling
  • Experience working within a PE-backed or high-growth SaaS environment
  • Bachelor's degree in Business or a related field

Who you are:
  • Ownership: You take full accountability for your portfolio, drive outcomes proactively, and never let a customer fall through the cracks.
  • Honesty: You communicate transparently with customers and internal teams alike, even when the message is difficult.
  • Collaboration: You work fluidly across Sales, Product, and Support to deliver a seamless customer experience and champion your accounts internally.
  • Improvement: You continuously refine your approach, stay curious about new product capabilities, and raise the bar for yourself and your teammates.
  • You're highly organized, goal-oriented, and comfortable managing a complex book of business while balancing competing priorities.

Why You'll Love Working at PDQ:
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
  • 4-Day Work Week
  • Equity Participation
  • Managers who champion professional development
  • 100% Premium Coverage for medical, dental and vision for you and your dependents
  • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
  • Company Match of the first 6% of your employee deferrals
  • Flexible Paid Time Off Policy that treats you like the adult that you are
  • Health Savings Account (HSA) and wellness incentives
  • Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
Work Authorization and Sponsorship
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

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