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Customer Success Manager Jobs in Decatur, TX (NOW HIRING)

Verve, Inc.

Customer Enablement Manager

Fort Worth, TX · On-site

$70K - $85K/yr

Customer Success * Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites. * Manage customer deployments, trainings ...

Solera

Senior Product Manager

Westlake, TX · On-site

$121.50K - $160.40K/yr

Partner with Sales, Marketing, and Customer Success to develop go-to-market strategies for new ... Product management in digital products including SaaS and telematics or mobility solutions; and ...

Fellers, LLC

Customer Service Supervisor

Southlake, TX · On-site

... success strategies, implementing best practices, and driving organizational alignment to achieve customer service objectives. What you'll do * Support scheduling and optimize workforce management to ...

Solera

Senior Product Manager

Westlake, TX · Remote

$121.50K - $160.40K/yr

Partner with Sales, Marketing, and Customer Success to develop go-to-market strategies for new ... Product management in digital products including SaaS and telematics or mobility solutions; and ...

SolvdUS, Inc

Enterprise Sales Manager

Southlake, TX · Remote

Solvd US Our organizationis redefining claims management across the auto and property space through ... Customer Success & Operational Excellence * Ensure successful onboarding, implementation, and ...

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Customer Success Manager information

See Decatur, TX salary details

$29.1K

$74.3K

$125.2K

How much do customer success manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success manager in Decatur, TX is $74,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,500.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, TX? The most popular types of Customer Success jobs in Decatur, TX are:
What job categories do people searching Customer Success Manager jobs in Decatur, TX look for? The top searched job categories for Customer Success Manager jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Customer Success Manager jobs? Cities near Decatur, TX with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Customer Enablement Manager

Customer Enablement Manager

Verve, Inc.

Fort Worth, TX • On-site

$70K - $85K/yr

Full-time

Posted 8 days ago

Job description

About Verve
Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance.
We are looking for an experienced and talented individual to drive Verve's commercialization and go-to-market strategy. In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines. If you have a passion in developing and commercializing next-generation wearable systems to protect and empower our workforce, apply!
You Will:
Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook.
You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve's product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward.
You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis.
If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you.
Details:
  • Customer Success
    • Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites.
    • Manage customer deployments, trainings, support and overall product adoption
    • Develop and create proactive programs and product concepts to improve the overall end user experience and adoption.
    • Track and monitor all end user activities to drive adoption and overall product success.
  • Support
    • Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites.
    • Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team

You have:
  • An understanding of effective coaching and training techniques
  • Unparalleled work ethic and customer-focused attitude who brings value to their relationships.
  • Experience leading large group trainings or classes
  • Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales.
  • Experience training, coaching, developing, or leading people
  • Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude.
  • Strong listening, analytical skills and are detail oriented
  • A high level of professionalism and approachability
  • Strong time management and organizational skills
  • Thrive in a dynamic and collaborative environment

We offer:
  • The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential.
  • Passionate and fun teammates.
  • Wear robots at work!

Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply.

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