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Customer Success Manager Remote Jobs in Decatur, TX

PIP Global

National Account Manager - Remote US

Dallas, TX · On-site +1

$93K - $119.80K/yr

This is a Remote work position located within the USA JOB RESPONSIBILITIES * Achieve sales and ... Leverage CRM tools to manage activities, track opportunities, and forecast results for assigned ...

SolvdUS, Inc

Enterprise Sales Manager

Southlake, TX · Remote

Customer Success & Operational Excellence * Ensure successful onboarding, implementation, and ... A fully remote work environment with flexibility and autonomy. * The opportunity to grow with a ...

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Customer Success Manager Remote information

See Decatur, TX salary details

$29.1K

$74.3K

$125.2K

How much do customer success manager remote jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success manager remote in Decatur, TX is $74,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,500.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
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What cities near Decatur, TX are hiring for Customer Success Manager Remote jobs? Cities near Decatur, TX with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you

Senior Strategic Customer Success Manager

Staff Finders Inc

Westlake, TX • On-site, Remote

Other

Medical, PTO

Posted 13 days ago

Job description

About the job Senior Strategic Customer Success Manager
Senior Strategic Customer Success Manager
Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)
Job Summary
The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.
Responsibilities

  • Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.
  • Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.
  • Successfully onboard customers by guiding deployment, adoption, and full utilization of services.
  • Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.
  • Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.
  • Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.
  • Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.
  • Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.
  • Prepare and deliver compelling presentations tailored to customer needs and goals.
  • Travel up to 50% as required to support customer engagements.
Required Qualifications
  • Bachelors degree in Sales or equivalent professional experience.
  • 35 years of progressive experience in customer success, sales, consulting, or technical enablement.
  • Strong background working with Gainsight and Salesforce.
  • Experience implementing new processes within customer success functions.
  • Proven ability to build executive-level relationships and drive adoption within enterprise accounts.
  • Understanding of SaaS environments, including license management, onboarding, training, and success measurement.
  • Excellent communication, customer service, and presentation skills.
  • Experience in workforce development, skills-based learning, or EdTech.
  • Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.
Nice to Have
  • Technical aptitude with development and IT solutions.
  • Experience facilitating executive business reviews and strategy sessions.
  • Prior success navigating complex enterprise customer relationships.
Work Model
  • Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).
Why You'll Love Working Here
  • Mission-driven culture focused on innovation and lifelong learning.
  • Blended remote and hybrid workplace flexibility.
  • Strong commitment to diversity, belonging, and team member growth.
  • Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.

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