Customer Success Manager Remote Jobs in Decatur, TX

Position Purpose:

The Territory Manager at SRS Building Products drives sales growth and strengthens customer relationships within a defined territory. This role maximizes revenue opportunities with existing customers and creates opportunities with new customers. By collaborating with internal teams and acting as a trusted partner, the manager ensures customer satisfaction and delivers measurable results in a multi-million-dollar territory.

Key Responsibilities:

Drive Sales Growth: Lead territory sales strategies to exceed revenue targets through proactive client engagement and team leadership.
Enhance Customer Experience: Build and maintain strong client relationships, ensuring seamless service and satisfaction.
Strategic Prospecting: Expand customer base via cold calls, networking, and targeted outreach.
Leverage Market Intelligence: Monitor industry trends and competitor activity to refine strategies and identify growth opportunities.
Collaborate Cross-Functionally: Partner with internal teams to deliver integrated, customer-focused solutions.
Monitor Performance: Conduct business reviews and analyze data to optimize sales efforts.
Represent at Events: Promote brand and build networks at trade shows and industry events.
Champion Digital Tools: Drive adoption of digital resources to improve efficiency and sales effectiveness.

Direct Manager Direct Reports:

As a Territory Manager at SRS Building Products, you will work in close partnership with the Regional Sales Manager to strategically drive sales performance and align with broader company goals. While not a direct supervisory role, this position provides indirect leadership and guidance to a team of sales representatives within the designated territory. In addition you will work closely with the Branch Manager to grow market share through a joint partnership.

Travel Requirements:

This position requires significant travel (up to 50%) within the assigned territory for customer visits, team meetings, and industry events.

Physical Requirements:

Combination of office-based tasks and fieldwork. Responsibilities include the ability to drive a personal vehicle for local travel within the designated territory. The role requires the capacity to remain seated at a desk and operate a computer for extended periods. Additionally, the ability to lift objects weighing up to 15 pounds is necessary.
The company is committed to providing reasonable accommodations to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA).

Working Conditions:

The Territory Manager at SRS Building Products works in a hybrid role, combining office, remote, and frequent travel within the assigned territory. This fast-paced position requires strong multitasking skills, self-motivation, and discipline to drive strategic sales initiatives, meet deadlines, and build lasting client relationships. Success depends on proactive goal setting and adherence to schedules, contributing to the company's broader strategic objectives.

Minimum Qualifications:

• Qualifications & Experience: Proven success managing a multi-million-dollar territory with consistent year-over-year growth. Knowledge of residential and commercial construction; roofing/building product sales experience preferred.

• Managed business portfolios up to $15M.

• Skilled in developing and executing territory sales strategies.

• Strong relationship-building and communication skills.

• Customer-focused with a track record of satisfaction and retention.

• Effective in targeting, tracking, and closing sales with contractors, architects, and builders.

• Experienced in hosting promotions and educational events.

• Proficient in Outlook, Word, Excel; Agility ERP and EagleView a plus.

• Bilingual (English/Spanish) preferred, not required.

• Valid driver's license and reliable transportation.

• Authorized to work in the U.S.; must pass background and drug screening.

• Skilled in sales tools and CRM systems.

• Comfortable using digital solutions to enhance sales and engagement.

• Knowledgeable about industry trends and competitive landscape.

Preferred Qualifications:

• Sales Expertise: Skilled in consultative sales with a strong ability to anticipate client needs and spot market trends.

• Industry Experience: 5+ years in roofing/building products, specializing in territory management and strategic client relationships.

• CRM Proficiency: Advanced use of CRM tools to manage pipelines and enhance customer engagement.

• Strategic Execution: Proven success in aligning complex sales strategies with business goals to drive growth.

• Leadership: Effective cross-functional leader with a track record of influencing outcomes and fostering collaboration.

• Analytical Insight: Data-driven decision-maker with strong analytical skills to optimize sales performance.

• Networking: Active in industry associations to stay informed and increase visibility.

• Continuous Improvement: Dedicated to growth through feedback, innovation, and process enhancement.

Minimum Education:

Bachelor's degree in business, Marketing, or related field.

Preferred Education:

Master's degree in business administration.

Minimum Years Of Work Experience:

Minimum of 5 years' experience in sales or sales management.
Proven record of meeting or exceeding sales targets.
Must possess a minimum of one (1) year of demonstrated success in B2B sales, preferably within industries such as roofing, building products, pool, landscape, or a related industry.

Certifications:

None required, but certifications in sales or marketing may be advantageous.

Competencies:

Communication & Interpersonal Skills: Skilled in clear communication, active listening, and building strong relationships with clients and colleagues.
Sales Expertise: Successful B2B sales professional with a history of exceeding targets, managing multimillion-dollar territories, and driving growth.
Strategic Planning: Experienced in crafting and executing sales strategies aligned with business goals to maximize revenue.
Customer Focus: Dedicated to understanding client needs and delivering tailored solutions that ensure satisfaction and retention.
Prospecting & Lead Generation: Effective in expanding market reach through networking, cold calling, and trade show engagement.
Market Insight: Deep knowledge of industry trends and competitive landscapes to inform strategic decisions.
Adaptability & Conflict Resolution: Thrive in fast-paced settings with the ability to stay composed under pressure, quickly assess situations, and resolve customer complaints with professionalism and empathy.
Collaboration: Strong team player who partners across internal teams and external vendors to deliver seamless customer experiences.
Organization & Time Management: Highly organized with the ability to prioritize tasks and manage time in fast-paced environments.

Job Location:

SRS Building Products - Denton1709 Shady Oaks Drive Denton, TX 76205As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.