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Remote Customer Success Jobs in Decatur, TX (NOW HIRING)

Liveops

Remote Customer Service Representative

Denton, TX · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Keller, TX · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

SolvdUS, Inc

Enterprise Sales Manager

Southlake, TX · Remote

Customer Success & Operational Excellence * Ensure successful onboarding, implementation, and ... A fully remote work environment with flexibility and autonomy. * The opportunity to grow with a ...

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Remote Customer Success information

See Decatur, TX salary details

$29.1K

$74.3K

$125.2K

How much do remote customer success jobs pay per year?

As of May 31, 2026, the average yearly pay for remote customer success in Decatur, TX is $74,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Decatur, TX? The most popular types of Customer Success jobs in Decatur, TX are:
What are popular job titles related to Remote Customer Success jobs in Decatur, TX? For Remote Customer Success jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Decatur, TX look for? The top searched job categories for Remote Customer Success jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Remote Customer Success jobs? Cities near Decatur, TX with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Decatur, TX as of May 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $74,253 per year, or $35.7 per hour.

Senior Strategic Customer Success Manager

Staff Finders Inc

Westlake, TX • On-site, Remote

Other

Medical, PTO

Posted 13 days ago

Job description

About the job Senior Strategic Customer Success Manager
Senior Strategic Customer Success Manager
Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)
Job Summary
The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.
Responsibilities

  • Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.
  • Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.
  • Successfully onboard customers by guiding deployment, adoption, and full utilization of services.
  • Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.
  • Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.
  • Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.
  • Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.
  • Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.
  • Prepare and deliver compelling presentations tailored to customer needs and goals.
  • Travel up to 50% as required to support customer engagements.
Required Qualifications
  • Bachelors degree in Sales or equivalent professional experience.
  • 35 years of progressive experience in customer success, sales, consulting, or technical enablement.
  • Strong background working with Gainsight and Salesforce.
  • Experience implementing new processes within customer success functions.
  • Proven ability to build executive-level relationships and drive adoption within enterprise accounts.
  • Understanding of SaaS environments, including license management, onboarding, training, and success measurement.
  • Excellent communication, customer service, and presentation skills.
  • Experience in workforce development, skills-based learning, or EdTech.
  • Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.
Nice to Have
  • Technical aptitude with development and IT solutions.
  • Experience facilitating executive business reviews and strategy sessions.
  • Prior success navigating complex enterprise customer relationships.
Work Model
  • Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).
Why You'll Love Working Here
  • Mission-driven culture focused on innovation and lifelong learning.
  • Blended remote and hybrid workplace flexibility.
  • Strong commitment to diversity, belonging, and team member growth.
  • Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.

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