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Remote Customer Success Jobs in Addison, TX (NOW HIRING)

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

HW Media

Customer Success Specialist

Dallas, TX · On-site +1

The Customer Success Specialist will lead white-glove onboarding experiences for enterprise and ... Hybrid/remote work options, depending on location and business needs.

Azul

Customer Success Manager

Dallas, TX · Remote

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Safety Plus, Inc.

Customer Success Manager

Dallas, TX · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

ALTO USA LLC

Customer Success Specialist

Plano, TX · Remote

$60K - $65K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO's victim advocate service and serves as the primary point of contact for an ...

ALTO USA LLC

Customer Success Specialist

Grand Prairie, TX · Remote

$60K - $65K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO's victim advocate service and serves as the primary point of contact for an ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Addison, TX

Remote Customer Success information

See Addison, TX salary details

$31.5K

$80.4K

$135.5K

How much do remote customer success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer success in Addison, TX is $80,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Addison, TX? The most popular types of Customer Success jobs in Addison, TX are:
What are popular job titles related to Remote Customer Success jobs in Addison, TX? For Remote Customer Success jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Addison, TX look for? The top searched job categories for Remote Customer Success jobs in Addison, TX are:
What cities near Addison, TX are hiring for Remote Customer Success jobs? Cities near Addison, TX with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Addison, TX as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,411 per year, or $38.7 per hour.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

Black Box Intelligence

Dallas, TX • Remote

Full-time

Posted 3 days ago

New

Job description

Position Summary:

We are seeking an experienced and ambitious Customer Success Manager (CSM) to create long-term, trusting relationships with our SMB customers. As a key member of our team, you will be responsible for owning a portfolio of assigned customers and ensuring those customers achieve their desired outcomes while maximizing their value from our products and services.

Success in this role will be measured by your ability to drive customer satisfaction, retention, and growth, and collaborate with cross-functional teams to enhance customer experience. If you are a dynamic and results-oriented Customer Success Manager who thrives in a fast-paced environment, we invite you to join our team and play a pivotal role in driving our company’s growth and success.

Reports to: VP, Customer Success

Responsibilities:

  • Develop a strategic and trusted advisor relationship with key accounts, customer stakeholders, and executives
  • Build and maintain strong, long-lasting customer relationships
  • Work strategically with internal Account Executives to help them identify, grow, and develop new business with existing customer portfolio
  • Partner with Implementation team to ensure customers onboard successfully and achieve the fastest path to value against their desired outcomes
  • Negotiate renewals and close agreements to maximize profits with a high focus on multi-year agreements
  • Develop detailed account plans with retention and expansion strategies
  • Facilitate Business Reviews and Quarterly Performance Reviews for customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Assist with challenging customer requests or issue escalations as needed

Requirements

  • Restaurant Industry knowledge preferred
  • Proven work experience as a Customer Success Manager or Account Manager preferred
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (Salesforce preferred), Microsoft Suite, and Google Suite
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
  • Creative, resourceful, detail-oriented, and well-organized
  • A strong team player and resourceful individual who thrives in a fast-paced, high-growth environment
  • Passionate about providing an exceptional customer experience
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree a plus

Our Values:

Black Box Intelligence™’s core leadership principles directly support our employee’s empowerment and growth. We are guided by a set of core values that are more than just a poster on the wall.

· One Team - I am more than my department and will behave as such

· Do Good – I will leave it better than I found it

· Dream Big – Big visions lead to big results; take risks

· Ignite Fire – I am passionate about the restaurant industry and the people in it

· Own It – I take ownership and am relentless in my pursuit of excellence · Inspire Trust – Every interaction inspires trust

Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity,national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

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