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Customer Success Manager Remote Jobs in Addison, TX

Vehlo

Customer Success Manager, Senior

Dallas, TX · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

New

RealPage, Inc.

Customer Success Mgr III

Richardson, TX · On-site +1

$85K - $145K/yr

Overview The Customer Success Manager engages regularly with high-value customer accounts ... LI-REMOTE Physical Demands And Working Conditions Physically able to participate in training ...

RealPage, Inc.

Customer Success Mgr III

Richardson, TX · Remote

$85K - $145K/yr

The Customer Success Manager engages regularly with high-value customer accounts, providing ... LI-REMOTE Physical Demands And Working Conditions Physically able to participate in training ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Managers, marketing, product and Customer Success teams to develop sales plans that enhance ...

New

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Equinix

Customer Success Manager IV

Dallas, TX · Remote

Able to generate questions for customers in the moment without requiring any pre-planning Adoption and Customer Success Management * Develop, maintain and track progress of a Customer Success Plan ...

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Manage relationships at different levels of client's organization from user level to VP level ... Our people-first culture and global support system, including the remote work option and Employee ...

GXO Logistics

Senior Customer Success Manager

Irving, TX · On-site +1

As the Senior Customer Success Manager, you will manage the customer experience and establish a strategic direction and plan for customer account growth. If you're looking for an exciting opportunity ...

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

Manage relationships at different levels of client's organization from user level to VP level ... Our people-first culture and global support system, including the remote work option and Employee ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Addison, TX

Customer Success Manager Remote information

See Addison, TX salary details

$31.5K

$80.4K

$135.5K

How much do customer success manager remote jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager remote in Addison, TX is $80,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in Addison, TX look for? The top searched job categories for Customer Success Manager Remote jobs in Addison, TX are:
What cities near Addison, TX are hiring for Customer Success Manager Remote jobs? Cities near Addison, TX with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Addison, TX as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,411 per year, or $38.7 per hour.

Customer Success Manager, Senior

Vehlo

Dallas, TX • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Sr. Customer Success Manager
About Vehlo:
We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package-our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About This Role:
The Senior Customer Success Manager for our Shop-Ware product is responsible for managing and growing a portfolio of post-onboarding automotive repair shops.
What You'll Do:
  • Proactive retention management-identifying churn risks,
  • Strengthening customer health by reinforcing product value.
  • Executing strategies that improve long-term customer outcomes
  • Revenue retention. The Customer Success Manager is directly responsible for protecting recurring revenue across their book of business while driving expansion opportunities through consultative account management.
  • This role also supports a portfolio of high-value customers, including multi-shop operators (MSOs) with 2-10 locations, requiring a higher level of strategic partnership
  • Manage more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows.

Travel Requirement: less than 5%.
  1. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

What You'll Bring:
  • 3-5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship management.
  • Proven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environment.
  • Experience supporting high-value customer relationships and navigating complex account structures.
  • Strong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversations.
  • Ability to identify customer risk, develop retention strategies, and drive measurable account outcomes.

Preferred Qualifications:
  • Familiarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferred.

Eligible employees may receive:
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • Paid time off and holidays

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
  • Ability to remain in a stationary position (sitting or standing) for extended periods
  • Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
  • Ability to view and interpret information on a computer screen for extended periods
  • Ability to communicate effectively via phone, video, and written communication
  • Ability to participate in virtual meetings with or without reasonable accommodation

Remote Work Expectations:
  • Maintain a dedicated, safe, and distraction-free workspace
  • Reliable high-speed internet connection sufficient for video conferencing and job-related systems
  • Ability to maintain productivity in a remote environment
  • Must reside in a state where the company is authorized to employ workers
  • Must be able to work core hours

Additional Information:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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