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Customer Success Manager Jobs in Addison, TX (NOW HIRING)

Island

Customer Success Manager

Coppell, TX · On-site

Role Overview As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE). You will help customers ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments. As a CCaaS reseller ...

Jobtailor

Customer Success Manager

Dallas, TX · On-site

$100 - $125/hr

Manage the transition and handoff of clients from Implementation to Customer Success. * Troubleshoot client-reported issues related to provider compensation calculations, data accuracy, reporting ...

Solera, Inc.

Customer Success Manager

Roanoke, TX · On-site

Customer Success Manager Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition ...

Solera, Inc.

Customer Success Manager

Westlake, TX · On-site

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Vistair Systems

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

Solera

Customer Success Manager

Westlake, TX

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Solera

Customer Success Manager

Westlake, TX · On-site

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

Vistair

Customer Success Manager

Irving, TX · Hybrid

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

NETRIO

Customer Success Manager

Mckinney, TX · On-site

As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and ...

Nevoya

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company ...

Netrio

Customer Success Manager

Mckinney, TX · On-site

As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and ...

QAD

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Altium Limited

Customer Success Manager

Frisco, TX · On-site

Customer Success Manager Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals

QAD

Customer Success Manager

Frisco, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Addison, TX

Customer Success Manager information

See Addison, TX salary details

$31.5K

$80.4K

$135.5K

How much do customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager in Addison, TX is $80,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Addison, TX?

The most popular types of Customer Success jobs in Addison, TX are:

What job categories do people searching Customer Success Manager jobs in Addison, TX look for?

The top searched job categories for Customer Success Manager jobs in Addison, TX are:

What cities near Addison, TX are hiring for Customer Success Manager jobs?

Cities near Addison, TX with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Addison, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $80,411 per year, or $38.7 per hour.

Customer Success Manager

Coppell, TX • On-site

Island
See more jobs at Islandexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Description
Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work.
Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.
Recent Awards:
2026 - #28 + ONLY DFW Company on the CNBC Disruptor 50 List
2025 - #1 in LinkedIn's Top Startups of 2025
2025 - #6 in the 2025 Dallas 100™ Entrepreneur Awards
2025 - Forbes Cloud 100
We are looking for a passionate and experienced Customer Success Manager to join our North America team. This individual will work closely with our key strategic customers to ensure the successful deployment of our enterprise browser, achievement of business goals, and full adoption of our platform by end users.
Role Overview
As a Customer Success Manager at Island, you will manage an assigned portfolio of customer accounts alongside an Account Executive and a Systems Engineer (SE).
You will help customers thrive by understanding their needs, providing tailored solutions, and driving the successful deployment and adoption of the Island browser through a proactive approach. Your goal is to ensure customers receive the highest level of service and support while building strong, long-lasting relationships and advocacy. You will help customers achieve their business objectives, fostering new use cases and identifying expansion opportunities across product modules and additional users.
You will also play a key role in defining and evolving what customer success means at Island - identifying areas for improvement and rolling up your sleeves to propose and build frameworks, templates, and processes.
This role will be based in our Dallas/Coppell headquarters, with some customer travel as required.
What You'll Do
  • Serve as the main point of contact for clients, addressing their needs and ensuring satisfaction throughout their customer journey.
  • Develop and maintain strong relationships with stakeholders ranging from C-level executives to technical subject matter experts and project managers, understanding their business goals and challenges.
  • Provide proactive support and guidance to help clients maximize the value of Island.
  • Ensure technical support issues are appropriately managed in collaboration with Support and SE teams.
  • Conduct regular check-ins and business reviews to ensure clients are on track to meet their goals.
  • Collaborate with internal teams, including Sales, Research & Development, Marketing, and Support, to deliver a seamless and comprehensive customer experience.
  • Work independently with a proactive approach while adhering to established performance metrics and runbooks.
  • Identify opportunities for upselling and cross-selling additional products and services.
  • Monitor client usage and engagement, providing insights and recommendations to drive further product adoption.
  • Manage onboarding, training, and enablement across different user personas to ensure smooth transitions and successful adoption.
  • Address and resolve client issues in a timely and effective manner.
  • Collect and analyze feedback, including feature requests, to drive continuous product and service improvement.
  • Identify renewal risk and collaborate with internal teams to develop remediation plans.

What You Bring
  • Bachelor's degree in Computer Science, Business, or a related field.
  • 2-10+ years of proven experience in customer success, preferably in the software industry, working in a high-touch or mid-touch model with fewer than 20 accounts per CSM.
  • Project management experience, including developing project plans and stakeholder status reporting.
  • Understanding of cybersecurity principles.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving and analytical skills.
  • Ability to manage multiple clients and projects simultaneously.
  • A proactive, results-oriented mindset.
  • Exceptional follow-through, with strong attention to detail and execution.
  • Ability to work independently and collaboratively within a team.
  • Proficiency with CRM software such as Salesforce.

Preferred Experience
  • Experience with customer success platforms such as Planhat or Gainsight.
  • Experience with software development lifecycle tools such as JIRA.
  • Knowledge of network security, end-user experience, and operational IT processes.
  • Familiarity with IT support tools and ticketing systems.
  • Ability to clearly discuss and demonstrate how you've been trained on a technology and applied it to solve real-world problems.

What We Offer
  • 100% covered medical, dental, and vision benefits for employees starting on day 1, with 85% covered for dependents
  • Discretionary Time Off (DTO)
  • 401K with 4% company match
  • Paid parental leave policies
  • Daily catered lunch in our Coppell HQ
  • 24/7 access to Cypress Waters gym facilities

Island is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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